63
VIII. Troubleshooting
VIII. Troubleshooting
(continued)
(continued)
Problem
Possible Cause
Suggested Action
9
Dishes won't dry
properly.
9
Rinse aid not used.
9
Instruct customer on using rinse aid –
dishes won't dry without it.
9
Dishwasher has
an odor.
9
Standing water in dishwasher
sump.
9
Unclog air gap. Make sure top of drain
hose loop (behind dishwasher) is at least 20"
above floor (add a loop in hose if there isn't
one).
HINT : Water level in sump should b e
at or b elow drain motor cover.
9
Standing water in dishwasher
base.
9
Turn off dishwasher, drain water manually
from dishwasher base and correct source of
water leakage.
9
Minerals in customer water
supply.
9
Recommend customer to get water tested
and use an appropriate water softener.
9
Food debris in dishwasher filters.
9
Clean dishwasher filters.
9
Dishwasher not turned on.
9
Turn on/off switch on.
9
No power to dishwasher.
9
Check customer circuit breaker, fuse box
or power connections.
9
Door ajar or on/off switch failed.
9
Turn off dishwasher and check door or
on/off switch -- adjust or replace them.
9
Door latch has broken.
9
Turn off dishwasher and replace door latch
– instruct customer to not pull on door without
pulling latch.
9
Indicator light failed.
9
Run test program to see if light failed. If
so, turn off dishwasher and replace indicator
light.
9
Kink in drain hose.
9
Straighten or replace drain hose.
9
Dishwasher filter(s) or sump
clogged.
9
Clean dishwasher filters or sump.
9
Drain motor impeller clogged.
9
Turn off dishwasher, remove drain motor
cover (in sump) and clean impeller.
If
necessary, remove drain motor to clean
impeller.
9
Kitchen sink or sink air gap
clogged.
9
Unclog sink or sink air gap.
9
Drain motor (
m3
) failed.
NOTE : Cleaning sink air gaps or sinks are not
covered under warranty.
9
Timer (
SHU 30/40 models
) or
module (
all other models
) failed.
9
Turn
off dishwasher
and
measure
resistance at motor terminals (
≈
16.5
Ω
)
Replace faulty motor.
9
Improper drain connection height
(< 20" or 508mm above floor).
9
Check voltage at and wiring to timer or
module. Turn off dishwasher and replace faulty
timer or module (
for SHU/I 43/53 models,
install
existing
module jumper
onto new
module
).
9
Install drain height and sink air gap
according to local codes.
CAUTION :
Use caution
when
removing
deb ris
from sump to avoid b eing
cut b y sharp deb ris such
as aluminum can tab s or
b roken glass.
9
Dishwasher won't
run or indicator lights
won't come on.
9
Water
doesn't
drain properly.
NOTE:
For minor problems from improper usage or lack of maintenance, please refer
customer to the
Self-Help
chart in their
Use and Care Manual
.