Blackberry 7130 - AUTRE User Manual Download Page 85 | Manualshive

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I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts
for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

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Summary of Contents for 7130 - AUTRE

Page 1: ...User Guide BlackBerry 7130 Series ...

Page 2: ...SWDT114016 114016 1204102224 001 ...

Page 3: ... folder 11 BlackBerry basics shortcuts 11 No application opens when I press a Convenience key 11 Shortcuts 13 BlackBerry basics shortcuts 11 Phone shortcuts 13 Message shortcuts 14 Typing shortcuts 14 Search shortcuts 15 Attachment shortcuts 15 Browser shortcuts 15 Media shortcuts 16 Maps shortcuts 16 Calendar shortcuts 16 Phone 19 Phone basics 19 Emergency calls 21 Volume 21 Voice mail 22 Speed d...

Page 4: ...essage troubleshooting 50 PIN messages 53 PIN message basics 53 Sent messages 40 Message list settings 47 Message shortcuts 14 Message troubleshooting 50 SMS text messages 61 SMS text message basics 61 Sent messages 40 Cell broadcasting 64 Message settings 45 Message list settings 47 Message shortcuts 14 Message troubleshooting 50 MMS messages 73 MMS message basics 73 MMS message attachments 76 Me...

Page 5: ...hments 98 Spreadsheet attachments 99 Media attachments 100 Presentation attachments 100 vCard contact attachments 101 Attachment shortcuts 15 Attachment troubleshooting 102 Synchronization 103 About synchronization 103 Wireless email reconciliation prerequisites 103 Reconcile email messages over the wireless network 103 Delete email messages over the wireless network 103 Wireless data synchronizat...

Page 6: ...eshooting 123 Applications 125 Add an application 125 View properties for an application 125 Delete a third party application 125 View the size of an application database 125 Application troubleshooting 125 Media 127 Media files and folders 127 Media file management 129 Pictures 130 Ring tones 132 Media shortcuts 16 Media troubleshooting 134 Maps 135 Locations 135 Directions 136 Map basics 137 Tra...

Page 7: ...s 159 Categories 145 Task list settings 162 Memos 165 Memo basics 165 Categories 145 Memo list settings 167 Alarm 169 About the alarm 169 Set the alarm 169 Silence the alarm 169 Turn off the alarm 169 Alarm troubleshooting 169 Calculator 171 Use the calculator 171 Convert a measurement 171 Bluetooth technology 173 Bluetooth technology basics 173 Bluetooth technology settings 174 Bluetooth technolo...

Page 8: ...t typing input languages 88 Set the typing input language 88 Turn off the shortcut for switching typing input languages 197 Switch typing input methods 9 Set display options for contacts 149 Language troubleshooting 198 Wireless network coverage 199 Find information about wireless coverage indicators 199 Turn off the connection to the wireless network 199 Turn on wireless coverage notification 184...

Page 9: ...rd with a PIN code 207 Change the SIM card PIN code 207 Security 209 Security basics 209 Encryption 210 Password keeper 211 Advanced security 214 Smart cards 215 Security troubleshooting 216 Third party application control 217 About permissions for third party applications 217 Reset connection permissions for third party applications 217 About direct Internet connections for third party applicatio...

Page 10: ...bleshooting 35 Message troubleshooting 50 Typing troubleshooting 92 Attachment troubleshooting 102 Synchronization troubleshooting 106 Browser troubleshooting 123 Media troubleshooting 134 Map troubleshooting 140 Contact troubleshooting 149 Calendar troubleshooting 156 Alarm troubleshooting 169 Bluetooth technology troubleshooting 176 Notification profile troubleshooting 186 Display troubleshootin...

Page 11: ...you use multi tap you press a letter key once to type the first letter on the key and twice to type the second letter For example to type run you would press the key twice the key once and the key twice SureType technology is the default typing input method for most fields Multi tap is the default for phone number and password fields Type text using SureType technology Press the letter key for eac...

Page 12: ...ience key on the front of the device and one on the left side Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Set the Convenience Key Opens fields 3 Click the trackwheel 4 Click Save Set owner information 1 In the device options click Owner 2 Type your contact information 3 Click the track...

Page 13: ...capekey ContinuetoholdtheAltkeyandhighlightanapplication Release the Alt key To return to the Home screen press the End key To turn on a theme or notification profile highlight a theme or notification profile Press the Space key To delete a highlighted item press the Backspace Delete key On the Home screen To lock the keyboard hold the asterisk key To unlock the keyboard press the asterisk key and...

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Page 15: ...risk key and the Send key To lock the device set a password Hold the asterisk key To unlock the device type your password Press the Enter key To switch between the active notification profile and the Vibrate notification profile hold the key Phone shortcuts To answer a call press the Send key To insert a plus sign when typing a phone number hold 0 To add an extension to a phone number press the X ...

Page 16: ...f a message list press 7 To move up a message press 2 To move down a message press 8 To move to the next date press 6 To move to the previous date press 4 Typing shortcuts To insert a period press the Space key twice The next letter is capitalized To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the chara...

Page 17: ...d text when typing press the Alt key and click the trackwheel To paste highlighted text when typing press the Shift key and click the trackwheel To highlight items in the list that appears when typing using the SureType input method press the Next key Search shortcuts To search for a contact in a list of contacts type the contact name or initials separated by a space To search for text in an attac...

Page 18: ... key Navigate a web page To move up a screen press 3 To move down a screen press 9 To move to the top of a web page press 1 To move to the bottom of a web page press 7 Media shortcuts To rotate a picture press the comma key To zoom in to a picture press 3 To zoom out from a picture press 9 To zoom to the original picture size press 5 Maps shortcuts To zoom in to a map press L To zoom out from a ma...

Page 19: ... horizontally in Week view hold the Alt key and roll the trackwheel To move the cursor vertically in Month view hold the Alt key and roll the trackwheel To move up an hour press 2 To move down an hour press 8 To move to the current date press the exclamation point key 17 ...

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Page 21: ...nswer a call click Answer To end a current call and answer the incoming call click Answer Drop Current To place a current call on hold and answer the incoming call click Answer Hold Current To leave a conference call and answer the incoming call click Answer Drop All To end the call press the End key Ignore a call Click Ignore Mute a call During a call press the Mute key To turn mute off press the...

Page 22: ...y To type the first letter on a key hold the Alt key Press the letter key once To type the second letter on a key hold the Alt key Press the letter key twice Switch applications during a call 1 During a call click the trackwheel 2 Click Home Screen Note If you switch to a different application and you want to end the call press the End key Switch calls 1 During a call if you receive another call c...

Page 23: ... wireless network automatically If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears you can only call emergency numbers You can only make emergency calls by typing official emergency access numbers for example 911 in North America or 112 in countries that are part of the European Union Make an emergency call If your keyboard or BlackBerry device is unlock...

Page 24: ...the trackwheel 2 Click Options 3 Click Voice Mail 4 Type a voice mail access number and a password 5 Click the trackwheel 6 Click Save Note If your SIM card is not set up for voice mail you can type the access number for a different voice mail system Speed dial Make a call using speed dial You can make a call using speed dial in the phone on the Home screen in a message list or in an open message ...

Page 25: ...ntact 3 Press the Send key 4 During the second call click the trackwheel 5 Click Join Note When you add more than two numbers to a conference call place the conference call on hold before you call the next phone number or contact Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Perform one of the following actions Type X and the access code In...

Page 26: ...s book highlight a contact 2 Click the trackwheel 3 Click Add Picture 4 Highlight a picture 5 Click the trackwheel 6 Click Select 7 Center the picture in the box 8 Click the trackwheel 9 Click Crop and Save Change the caller ID picture for a contact 1 When changing a contact highlight the caller ID picture 2 Click the trackwheel 3 Click Add Picture 4 Highlight a picture 5 Click the trackwheel 6 Cl...

Page 27: ...he phone or depending on how you set your call logging options you can view call logs in a message list Depending on your theme missed calls might also appear on the Home screen Your BlackBerry device stores call logs for 30 days View call logs in a message list 1 In the phone click the trackwheel 2 Click Options 3 Click Call Logging 4 Select a call log type option To hide call logs in a message l...

Page 28: ...wheel 3 Click View History 4 Click the trackwheel 5 Click Forward Delete call log notes 1 In the phone highlight a call log 2 Click the trackwheel 3 Click View History 4 Click the trackwheel 5 Click Edit Notes 6 Click the trackwheel 7 Click Clear Field 8 Click the trackwheel 9 Click Save Call waiting Call waiting prerequisites Verify that your wireless service plan includes this service Verify tha...

Page 29: ...or add new ones For more information contact your wireless service provider Call forwarding prerequisites Verify that your wireless service plan includes this service Verify that your wireless service provider has set up your SIM card for this service Forward calls Verify that you have one or more call forwarding phone numbers 1 In the phone click the trackwheel 2 Click Options 3 Click Call Forwar...

Page 30: ... phone numbers that you have added 1 In the phone click the trackwheel 2 Click Options 3 Click Call Forwarding 4 Click the trackwheel 5 Click Edit Numbers 6 Click a phone number 7 Click Edit 8 Change the phone number 9 Click the trackwheel Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added 1 In the phone click the trackwheel 2 Click Options ...

Page 31: ...ard for this service Verify that your wireless service provider has provided you with a call blocking password Block calls 1 In the phone click the trackwheel 2 Click Options 3 Click Call Barring 4 Highlight a call blocking option 5 Click the trackwheel 6 Click Enable 7 Type your call blocking password To stop blocking calls highlight a call blocking option Click the trackwheel Click Disable Chang...

Page 32: ...2 code Turn on fixed dialing 1 In the phone click the trackwheel 2 Click Options 3 Click FDN Phone List 4 Click the trackwheel 5 Click Enable FDN Mode 6 Type your PIN2 code 7 Click the trackwheel To turn off fixed dialing click the trackwheel Click Disable FDN Mode Add a contact to your fixed dialing list 1 In the phone click the trackwheel 2 Click Options 3 Click FDN Phone List 4 Click the trackw...

Page 33: ...ectly If you call an organization frequently you can also set your smart dialing options so that you do not have to type the main number for the organization Set the default country code and area code 1 In the phone click the trackwheel 2 Click Options 3 Click Smart Dialing 4 Set the Country Code and Area Code fields 5 In the National Number Length field set the default length for phone numbers in...

Page 34: ...vice TTY support prerequisites Verify that your wireless service provider supports this feature Verify that your TTY device operates at 45 45 bits per second Verify that you have inserted the TTY device connector into your BlackBerry device headset jack If you use an RJ 11 connector you must use an adapter to connect the TTY device to your BlackBerry device Turn on TTY support 1 In the phone click...

Page 35: ...contacts alphabetically by contact name set the Phone List View field to Name To sort phone numbers or contacts by recency of use set the Phone List View field to Most Recent 5 Click the trackwheel 6 Click Save To sort phone numbers or contacts by call logs again set the Phone List View field to Call Log Turn off the prompt that appears before you delete items You can turn off the prompt that appe...

Page 36: ...a plus sign when typing a phone number hold 0 To add an extension to a phone number press the X key Type the extension number To assign a speed dial number to a key on the Home screen or in the phone hold the key To turn on the speakerphone during a call press the period key To turn off the speakerphone during a call press the period key To check your voice mail hold 1 To type a letter in a phone ...

Page 37: ... the full phone number including the country code and area code for your contact If you are not receiving calls verify that call blocking and call forwarding are turned off My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone In the device options click Advanced Options Click SIM Card Click the trackwhee...

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Page 39: ...Type an email address Type a contact name Type part of a contact name Click a contact 4 Type a message 5 Click the trackwheel 6 Click Send Note If your BlackBerry device is associated with more than one email address in the Send Using field you can set the email address that you want to use to send the email message Save a draft of a message 1 When composing a message click the trackwheel 2 Click ...

Page 40: ...to a message 1 In a message click the trackwheel 2 Click Reply or Reply to All Delete the original text from a reply message 1 When replying to a message click the trackwheel 2 Click Delete Original Text Forward a message 1 In a message click the trackwheel 2 Click Forward or Forward As 3 Click a message type Delete a message 1 In a message click the trackwheel 2 Click Delete Delete multiple messa...

Page 41: ...ick Find 3 Type the text 4 Press the Enter key To search for the next instance of the text click the trackwheel Click Find Next Email message folders File an email message Verify that wireless email reconciliation is turned on 1 In a message list highlight an email message 2 Click the trackwheel 3 Click File 4 Click an email message folder 5 Click File Add change or delete an email message folder ...

Page 42: ...hange the message click Edit Change the message Click the trackwheel Click Send To change the recipients click Edit Highlight a contact Click the trackwheel Click Change Address Click a new contact Click the trackwheel Click Send To resend the message without changing it click Resend Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry device is not c...

Page 43: ...oring messages sent from your computer on your device 1 In a message list click the trackwheel 2 Click Options 3 Click Email Settings 4 Click the trackwheel 5 Click Folder Redirection 6 Clear the check box beside the Sent Items folder 7 Click the trackwheel 8 Click Save Email message filters About email message filters You can create email message filters to specify which email messages are forwar...

Page 44: ...ilter options From Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email messages that contain specific text type the text and use an asterisk as a wildcard character to represen...

Page 45: ...l message filter applies to are forwarded to your BlackBerry device If email messages are forwarded specify whether they are forwarded with high importance or with the email message header only Turn on an email message filter 1 In a message list click the trackwheel 2 Click Options 3 Click Email Filters 4 Select the check box beside an email message filter Change an email message filter 1 In a mes...

Page 46: ...lete an email message filter 1 In a message list click the trackwheel 2 Click Options 3 Click Email Filters 4 Highlight an email message filter 5 Click the trackwheel 6 Click Delete Email message forwarding Forward messages from a specific email message folder to your device Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or...

Page 47: ...em administrator 1 In the device options click Security Options 2 Click Firewall 3 Select the check box beside one or more message types 4 Click the trackwheel 5 Click Save Note Blocked messages might contribute to your wireless service plan data usage You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using em...

Page 48: ...line Help for more information 1 In a message list click the trackwheel 2 Click Options 3 Click Email Settings 4 Set the Use Auto Signature field to Yes 5 Type a signature 6 Click the trackwheel 7 Click Save Your signature is added to email messages after you send them Set an out of office reply Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterpris...

Page 49: ... your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server 1 In the device options click Security Options 2 Click General Settings 3 Perform any of the following actions To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server set the Enterprise Messages field To set a background color for messages th...

Page 50: ... Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email ac...

Page 51: ...ssage Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes View call logs in a message list 1 In the phone click the trackwheel 2 Click Options 3 Click Call Logging 4 Select a call log type option To hide call logs in a message list select the None option Message shortcuts In a message To reply to a message press the exclamation point key To re...

Page 52: ...e verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork registeryourdevice Inthedeviceoptions clickAdvanced Options C...

Page 53: ...ou have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages I...

Page 54: ...ce to apply them to email messages I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list vi...

Page 55: ...s Send a PIN message 1 In a message list click the trackwheel 2 Click Compose PIN 3 In the To field perform one of the following actions Type a PIN number Click the trackwheel Type a contact name Click the trackwheel Type part of a contact name Click a contact 4 Type a message 5 Click the trackwheel 6 Click Send Open a message 1 In a message list click a message 2 Click Open Note If your BlackBerr...

Page 56: ...g a message click the trackwheel 2 Click Options 3 Set the Importance field 4 Click the trackwheel 5 Click Save Set a high importance level for received PIN messages 1 In a message list click the trackwheel 2 Click Options 3 Click General Options 4 Set the Make PIN Messages Level 1 field to Yes 5 Click the trackwheel 6 Click Save Save a message 1 In a message click the trackwheel 2 Click Save Repl...

Page 57: ...in and the PIN Mark a message as opened or unopened In a message list perform one of the following actions Highlight a message Click the trackwheel Click Mark Opened or Mark Unopened Highlight a date field Click the trackwheel Click Mark Prior Opened View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a contact Click Sh...

Page 58: ...message from sending Verify that you are not in a wireless coverage area and your BlackBerry device is not connected to the wireless network A clock icon should appear beside the message 1 In a message list highlight the message 2 Click the trackwheel 3 Click Delete Hide sent messages 1 In a message list click the trackwheel 2 Click Options 3 Click General Options 4 Set the Hide Sent Messages fiel...

Page 59: ...long your device stores messages 1 In a message list click the trackwheel 2 Click Options 3 Click General Options 4 Set the Keep Messages field 5 Click the trackwheel 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list Hide the new or unopened message indi...

Page 60: ...ding or using email message filters Reset a blocked message counter 1 In the device options click Security Options 2 Click Firewall 3 Highlight a message type 4 Click the trackwheel 5 Click Reset Count or Reset All Counts View call logs in a message list 1 In the phone click the trackwheel 2 Click Options 3 Click Call Logging 4 Select a call log type option To hide call logs in a message list sele...

Page 61: ...mail address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device Ifyouhavenotreceivedaregistratio...

Page 62: ...emory is full your device deletes the oldest messages from a message list Your device does not delete saved messages Ifwirelessemailreconciliationisturnedon and inthemessageoptions theDeleteOnfieldissettoMailbox Handheld emailmessages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions...

Page 63: ... phone number Open a message 1 In a message list click a message 2 Click Open Note If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address Send an SMS text message 1 In a message list click the trackwheel 2 Click Compose SMS 3 Perform one of the following actions If the contact is not in your add...

Page 64: ...message click the trackwheel 2 Click Forward or Forward As 3 Click a message type Delete a message 1 In a message click the trackwheel 2 Click Delete Delete multiple messages 1 In a message list highlight a date field 2 Click the trackwheel 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during em...

Page 65: ... for the next instance of the text click the trackwheel Click Find Next View messages in a specific folder 1 In a message list click the trackwheel 2 Click View Folder 3 Click a folder 4 Click Select Folder Sent messages Resend a message 1 In a sent message click the trackwheel 2 Perform one of the following actions To change the message click Edit Change the message Click the trackwheel Click Sen...

Page 66: ...eature Verify that your SIM card is set up with a cell broadcast channel or your wireless service provider has provided you with the ID for a cell broadcast channel Verify that your SIM card supports the display language that you want to use for cell broadcast messages Turn on cell broadcasting 1 In the device options click Advanced Options 2 Click Cell Broadcast 3 Set the Cell Broadcasting Servic...

Page 67: ...ick Disable To delete the cell broadcast channel click Delete Channel Rename a cell broadcast channel 1 In the device options click Advanced Options 2 Click Cell Broadcast 3 Highlight a cell broadcast channel 4 Click the trackwheel 5 Click Set Nickname 6 Type a name for the cell broadcast channel 7 Click OK Message settings View an address instead of a display name 1 In a message click a contact 2...

Page 68: ...ist Request delivery notification for all SMS text messages Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Delivery Reports field to On 3 Click the trackwheel 4 Click Save Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately your service center...

Page 69: ... you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application click the trackwheel 2 Click Options 3 Set the Confirm Delete field to No 4 Click the trackwheel 5 Click Save Hide the new or unopened message indicator 1 In a message list click the trackwheel 2 Click Options 3 Click General Options 4 Set the Display M...

Page 70: ... message list as email messages 1 In a message list click the trackwheel 2 Click Options 3 Click General Options 4 Perform one of the following actions To use one message list for all messages set the SMS and Email Inboxes field to Combined To separate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Click the trackwheel 6 Click Save Set how long your device ...

Page 71: ...orward a message press the period key In a message list To open a highlighted message press the Enter key To compose a message from a message list press the comma key To view received messages press the Alt key and 3 To view sent messages press the Alt key and the period key To view voice mail messages press the Alt key and 7 To view SMS text messages press the Alt key and the question mark key To...

Page 72: ...deletes the oldest messages from a message list Your device does not delete saved messages Ifwirelessemailreconciliationisturnedon and inthemessageoptions theDeleteOnfieldissettoMailbox Handheld emailmessages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions Wait for a short period o...

Page 73: ...To view the shortcuts for viewing one type of message in a message list view your list of saved searches 71 ...

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Page 75: ...ntact your system administrator or wireless service provider for more information Find your MMS phone number Open the phone The My Number field displays your phone number If your wireless service provider has set up your BlackBerry device for MMS messaging this number is also your MMS phone number Open an MMS message 1 In a message list click an MMS message 2 Click Open If MMS content does not app...

Page 76: ...e highlight the blank field below the attachment Type text To set how long a slide appears set the Slide Duration field To move an item on a slide click the item Click Move Field Roll the trackwheel to the new location Click the trackwheel Record and send a voice note You can record and send voice notes that are up to a minute long 1 In the voice notes application click OK 2 Record a voice note 3 ...

Page 77: ...that contain content that is copyright protected 1 In an MMS message click the trackwheel 2 Click Forward or Forward As Delete a message 1 In a message click the trackwheel 2 Click Delete Delete multiple messages 1 In a message list highlight a date field 2 Click the trackwheel 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email ...

Page 78: ...e to an MMS message 1 When composing an MMS message click the trackwheel 2 Click Attach Picture or Attach Audio 3 Click a picture or audio file Attach a contact or appointment to an MMS message You can only send nonrecurring appointments in MMS messages If you attach a meeting the attendees are removed 1 When composing an MMS message click the trackwheel 2 Perform one of the following actions To a...

Page 79: ...notification when the recipient opens the message set the Confirm Read field to Yes 4 Click the trackwheel 5 Click Save Request delivery or read notification for all MMS messages 1 In the device options click MMS 2 In the Notifications section perform one of the following actions To send delivery or read notification when a sender requests it set the Allow Delivery Confirmation and Allow Read Conf...

Page 80: ...age list click the trackwheel 2 Click Options 3 Click General Options 4 Perform any of the following actions Set the Display Message Header On field to 2 lines Set the Display Time and Display Name fields to No 5 Click the trackwheel 6 Click Save Hide the new or unopened message indicator 1 In a message list click the trackwheel 2 Click Options 3 Click General Options 4 Set the Display Message Cou...

Page 81: ...mail messages for that email account and you can send messages using the email address for the email account See the BlackBerry Internet Service Online Help for more information about associating your device with more than one email account Depending on your theme a separate message list might appear for SMS and MMS messages Use one message list or multiple message lists By default your BlackBerry...

Page 82: ...e trackwheel 4 Click Save Block incoming messages If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your system administrator 1 In the device options click Security Options 2 Click Firewall 3 Select the check box beside one or more message...

Page 83: ...e to the bottom of a message list press 7 To move up a message press 2 To move down a message press 8 To move to the next date press 6 To move to the previous date press 4 Message troubleshooting I cannot send messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the m...

Page 84: ... Click the trackwheel Click Register Now Verify that data service is turned on If you use email message filters verify that the options for email message filters are set correctly Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from Verify that your device is not blocking ...

Page 85: ...nt click the trackwheel Click More or More All I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a mes...

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Page 87: ...ate a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Perform one of the following actions Type X and the access code Insert a pause or wait and type the access code Note If you add a pause or wait when creating a phone number link for a conference call in a message an appointment or a meeting type Tel before the phone number for the conference call b...

Page 88: ...ursor where you want to highlight the text 2 Click the trackwheel 3 Click Select 4 Hold the Alt key and roll the trackwheel Cancel a text selection 1 With text selected click the trackwheel 2 Click Cancel Selection Set the cursor speed 1 In the device options click Screen Keyboard 2 Set the Key Rate field 3 Click the trackwheel 4 Click Save Turn on key tones 1 In the device options click Screen Ke...

Page 89: ... key once to type the first letter on the key and twice to type the second letter For example to type run you would press the key twice the key once and the key twice SureType technology is the default typing input method for most fields Multi tap is the default for phone number and password fields Type text using SureType technology Press the letter key for each letter in a word until you have ty...

Page 90: ...ge appears in the list that appears when typing Set the typing input language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Set the Input Language field 3 Click the trackwheel 4 Click Save AutoText About AutoText AutoText is designed to replace spec...

Page 91: ...o the context click SmartCase 7 Set the language 8 Click the trackwheel 9 Click Save Change an AutoText entry 1 In the device options click AutoText 2 Click an AutoText entry 3 Click Edit 4 Change the AutoText entry 5 Click the trackwheel 6 Click Save Delete an AutoText entry 1 In the device options click AutoText 2 Highlight an AutoText entry 3 Click the trackwheel 4 Click Delete Undo an AutoText...

Page 92: ... Custom Wordlist 2 Click the trackwheel 3 Click New 4 Type a word or letter combination 5 Click the trackwheel 6 Click the trackwheel 7 Click Save Change a custom word list item 1 In the device options click Custom Wordlist 2 Click a custom word list item 3 Click Edit 4 Change the custom word list item 5 Click the trackwheel 6 Click Save Delete a custom word list item 1 In the device options click...

Page 93: ...nted or special character hold the letter key and roll the trackwheel Click a selected character For example to type ü hold 3 and roll the trackwheel up until ü is highlighted Click the trackwheel To type a number in a number field press a number key You do not need to press the Alt key To type a number in a password field hold the Alt key and press the number key To type a letter in a number fiel...

Page 94: ...ift key and click the trackwheel To highlight items in the list that appears when typing using the SureType input method press the Next key Typing troubleshooting SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType technology does not recognize Press the letter key for the first letter in the word once Highlight a letter in th...

Page 95: ...e search criteria click Save Add a title Click the trackwheel Click Save To search the message list without saving your search criteria click Search To search the message list using the criteria from your last search click Last Click the trackwheel Click Search To stop a search press the Escape key Search criteria Name Specify one or more contacts or email addresses that the search should find in ...

Page 96: ...ckwheel 6 Click Save Delete a saved search 1 In the list of saved searches highlight a search 2 Click the trackwheel 3 Click Delete Search Search for messages by contact or subject 1 In a message list highlight a message 2 Click the trackwheel 3 Click one of the following menu items Search Sender Search Recipient Search Subject Search for text in a message attachment web page or memo To search for...

Page 97: ... one or more applications 3 Click the trackwheel 4 Click Search Note If you type more than one word in the Text or Name fields only items that contain all the words appear The BlackBerry device does not search file attachments if you search messages To stop a search press the Escape key Search shortcuts To search for a contact in a list of contacts type the contact name or initials separated by a ...

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Page 99: ...ontact your wireless service provider or system administrator 1 In a message click the trackwheel 2 Click Open Attachment 3 If the message contains more than one attachment on the Attachments screen click an attachment Click Retrieve Follow a link in an attachment Some attachments might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In an attachment cl...

Page 100: ... open password protected pdf files created with Adobe Acrobat version 4 0 or earlier 1 When the Password protected document message appears press the Escape key 2 Click Password 3 Type the password 4 Press the Enter key 5 Click the trackwheel 6 Click Retrieve 7 Click Yes View tracked changes in a document 1 In a document click the trackwheel 2 Click Show Changes To hide tracked changes click the t...

Page 101: ...wheel 2 Click Next Sheet or Prev Sheet Change the size of a column In a spreadsheet perform one of the following actions To change the size of a column click the column label Click a size To view all the text in a column click the column label Click Fit Tochangethesizeofallthecolumnsinthespreadsheet clicktheunmarkedcolumnlabelintheupper leftcornerofthespreadsheet Click a size To change the column ...

Page 102: ...ntents To move to a specific page click a page Click View Switch pages in a multi page tif file attachment 1 In a multi page tif file attachment click the trackwheel 2 Click Next Page or Prev Page Enhance a section of a picture 1 In an attachment click the trackwheel 2 Click Zoom 3 Roll the trackwheel up to zoom in to the attachment 4 Click the trackwheel 5 Click the trackwheel again 6 Click Enhan...

Page 103: ...lick Save vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain information for a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it their BlackBerry device address book When you open an email message that contains a vCard contact attachment a book ...

Page 104: ...appears in a document More attachment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections If More available appears at the end of the messag...

Page 105: ...ine Help for more information Wireless email reconciliation prerequisites If your BlackBerry device is associated with the BlackBerry Internet Service verify that your wireless service provider supports this feature If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server verify that the BlackBerry Enterprise Server supports this feature For more infor...

Page 106: ...To stop synchronizing organizer data over the wireless network set the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email messages using wireless email reconciliation on your device you ...

Page 107: ... activation password For more information contact your system administrator Wireless data restoration prerequisites Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later Verify that your system administrator has provided you with an enterprise activation password Verify that your device is connected to the wireless networ...

Page 108: ...lete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation In the email reconciliation options verify that the Delete On field is set to Mailbox Handheld Organizer data is not synchronizing over th...

Page 109: ...lackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more information 107 ...

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Page 111: ...ges in the browser You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available on your device or might use a different name For more information about the Internet Browser configuration contact your wireless s...

Page 112: ... as you move through a web page click the trackwheel Click View Mode Search for text in a message attachment web page or memo To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment web page or memo click the trackwheel 2 Click Find 3 Type the text 4 Press the Enter key To search for the next inst...

Page 113: ...eel 3 Click Link Address or Image Address View the address for a web page 1 On a web page click the trackwheel 2 Click Page Address Copy an address for a web page link or picture 1 On a web page perform one of the following actions Highlight a link Click the trackwheel Click Link Address Highlight a picture Click the trackwheel Click Image Address Click the trackwheel Click Page Address 2 Click Co...

Page 114: ... 3 Click Full Image Zoom in to or out from a picture 1 In a picture click the trackwheel 2 Click Zoom 3 Roll the trackwheel To zoom back to the original picture size click the trackwheel Click Zoom 1 1 Rotate a picture 1 In a picture click the trackwheel 2 Click Rotate The picture turns 90 degrees in a clockwise direction Set how pictures load in the browser 1 In the browser click the trackwheel 2...

Page 115: ... pages to a message list When you save a web page you can view the text on the page at any time A saved web page displays content that was current at the time that the web page was saved Save a web page request to a message list 1 When a web page is loading click the trackwheel 2 Click Save Request Save a web page to a message list 1 On a web page click the trackwheel 2 Click Save Page 3 Type a ti...

Page 116: ...e the browser displays the information that was current the last time that you viewed the web page online Change a bookmark 1 On a web page click the trackwheel 2 Click Bookmarks 3 Highlight a bookmark 4 Click the trackwheel 5 Click Edit Bookmark 6 Change the bookmark 7 Click the trackwheel 8 Click Accept Forward a bookmark 1 In the bookmark list highlight a bookmark 2 Click the trackwheel 3 Click...

Page 117: ...okmark 6 Roll the trackwheel to the new location 7 Click the trackwheel Expand a folder 1 Click a folder with a plus sign beside it 2 Click Expand Collapse a folder 1 Click a folder with a minus sign beside it 2 Click Collapse Rename a bookmark folder You can only rename folders that you created 1 Highlight a folder 2 Click the trackwheel 3 Click Rename Folder Delete a bookmark folder You can only...

Page 118: ... feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in the menu Subscribe to a web feed 1 On a web page click the trackwheel 2 Click Add Web Feed 3 Select the check box beside a web feed 4 In the Auto Synchronize field set how often the browser should check for updates to the web feed 5 In the Start time field set the time of day when th...

Page 119: ...d 7 Click the trackwheel 8 Click Save File a web feed 1 On a web page click the trackwheel 2 Click Bookmarks 3 Highlight a web feed 4 Click the trackwheel 5 Click Move Bookmark 6 Roll the trackwheel to the new location 7 Click the trackwheel Delete a web feed 1 On a web page click the trackwheel 2 Click Bookmarks 3 Highlight a web feed 4 Click the trackwheel 5 Click Delete Bookmark Browser setting...

Page 120: ...ort JavaScript check box 5 Click the trackwheel 6 Click Save Options Set the number of times animated graphics repeat Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later 1 In the browser click the trackwheel 2 Click Options 3 Click General Properties 4 Set the Repeat Animations field 5 Click the trackwheel 6 Click Save ...

Page 121: ... the character encoding for all web pages By default your BlackBerry device uses the optimal character encoding for a web page 1 On a web page click the trackwheel 2 Click Set Encoding 3 Clear the Auto mode check box 4 Set the Default charset field 5 Click OK Receive a prompt before running a script 1 In the browser click the trackwheel 2 Click Options 3 Click General Properties 4 Select the Promp...

Page 122: ... Server About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL Manage browser security 1 In the device options click Secu...

Page 123: ...o a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Certificate Set the certificate that your browser uses to authenticate with content servers WTLS options Encryption Strength Set whether your browser only accepts and sends data that is encrypted using 128 bit encryption To only accept and send data that isencrypte...

Page 124: ...sages include a link to updated information Other browser push messages include messages that appear in your browser cache Turn on browser push 1 In the device options click Advanced Options 2 Click Browser Push 3 Perform one of the following actions To accept all browser push messages select the Enable Push check box To accept browser push messages through a BlackBerry Enterprise Server or BlackB...

Page 125: ...ecific web page press the period key To open the bookmark list press 5 To add a bookmark press the question mark key To follow a highlighted link press the Enter key To hide the banner press the exclamation point key To view the banner again press the exclamation point key To view a thumbnail version of a web page press X To return to the normal view press any key Navigate a web page To move up a ...

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Page 127: ...k View Properties Delete a third party application 1 In the device options click Advanced Options 2 Click Applications 3 Highlight a third party application 4 Click the trackwheel 5 Click Delete View the size of an application database 1 In the device options click Status 2 Click the trackwheel 3 Click Database Sizes Application troubleshooting I cannot add applications Try performing the followin...

Page 128: ... Verify that your device has enough memory to add the application 126 ...

Page 129: ...In the media application click a media type 2 Click a media folder 3 Click Open 4 Click the trackwheel 5 Click New Folder 6 Type a name for the folder 7 Click Save Rename a media folder You only rename media folders that you have added 1 In the media application click a media type 2 Highlight a media folder 3 Click the trackwheel 4 Click Rename 5 Type a name for the folder 6 Click Save Delete a me...

Page 130: ...he following actions To set the maximum amount of BlackBerry device memory available for all media files set the Device Memory Limit field To set the minimum amount of device memory available for pictures set the Reserved Pictures Memory field 5 Click the trackwheel 6 Click Save View properties for a media file or folder 1 In the media application click a media type 2 Highlight a media file or fol...

Page 131: ...n your device and your computer using the media manager tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information about using the media manager tool Send a media file using Bluetooth technology Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device 1 In the media application click a m...

Page 132: ...e 2 Click a media folder that contains pictures 3 Click Open 4 Click a picture 5 Click Open Zoom in to or out from a picture 1 In a picture click the trackwheel 2 Click Zoom 3 Roll the trackwheel To zoom back to the original picture size click the trackwheel Click Zoom 1 1 Rotate a picture 1 In a picture click the trackwheel 2 Click Rotate The picture turns 90 degrees in a clockwise direction Pan ...

Page 133: ...edia type 2 Click the trackwheel 3 Click Options 4 Set the Slide Show Interval field 5 Click the trackwheel 6 Click Save Save a picture Save picture files such as jpeg png gif or bmp files to the BlackBerry device memory 1 Open a picture attachment or highlight a picture on a web page 2 Click the trackwheel 3 Click Save Image 4 Click Save Use a picture as the Home screen background 1 In the media ...

Page 134: ...s pictures 3 Click Open 4 Highlight a picture 5 Click the trackwheel 6 Click Rename 7 Type a name for the file 8 Click Save Delete a picture You can only delete media files that you added 1 In the media application click a media type 2 Click a media folder that contains pictures 3 Click Open 4 Highlight a picture 5 Click the trackwheel 6 Click Delete Ring tones Use a headset You can purchase an op...

Page 135: ...pen 4 Click the trackwheel 5 Click Download Tunes Save a ring tone Save audio files such as mid mp3 or wav files to the BlackBerry device memory 1 Open a ring tone attachment or highlight a ring tone on a web page 2 Click the trackwheel 3 Click Save Rename a ring tone You can only rename media files that you added 1 In the media application click a media type 2 Click a media folder that contains r...

Page 136: ... you delete a ring tone that you use in a notification profile the notification profile uses the default ring tone Media shortcuts To rotate a picture press the comma key To zoom in to a picture press 3 To zoom out from a picture press 9 To zoom to the original picture size press 5 Media troubleshooting I cannot sort pictures on my device Your BlackBerry device sorts pictures in descending order b...

Page 137: ...el 2 Click Map From Address Book 3 Highlight a contact 4 Click the trackwheel 5 Click View Home Map or View Work Map Forward a map 1 On a map click the trackwheel 2 Click Send Location View points of interest near a location You can search for points of interest such as businesses airports schools parks or landmarks 1 On a map click the trackwheel 2 Click Search 3 Type the point of interest inform...

Page 138: ...tion marker route or point of interest click Delete To delete all location markers routes and points of interest click Clear All Directions Get directions 1 On a map click the trackwheel 2 Click Get Directions 3 Perform one of the following actions to specify a starting location Type the location information Click the trackwheel Click Search Click a location Click Select Click a location Click Edi...

Page 139: ...perform one of the following actions To pan up roll the trackwheel up To pan down roll the trackwheel down To pan left hold the Alt key and roll the trackwheel up To pan right hold the Alt key and roll the trackwheel down In Locations mode press the Alt key and roll the trackwheel Zoom in to or out from a map 1 On a map click the trackwheel 2 Click Zoom 3 Perform one of the following actions To zo...

Page 140: ...ew You can track your movement and view routes location markers and points of interest Switch views 1 On a map click the trackwheel 2 Click Switch View 3 Click a view Clear the map cache 1 On a map click the trackwheel 2 Click Options 3 Click the trackwheel 4 Click Clear Cache Tracking Tracking prerequisites If your BlackBerry device does not have an internal GPS receiver or your wireless service ...

Page 141: ...View status information at the top of a map You can view the battery power level wireless coverage level indicators the time map view information and satellite and Bluetooth connection information at the top of maps 1 On a map click the trackwheel 2 Click Options 3 Clear the Hide title bar on startup check box 4 Click the trackwheel 5 Click Save To hide status information again select the Hide tit...

Page 142: ...at the top of a map press Q To hide status information at the top of a map press Q To switch views press the Space key Map troubleshooting I cannot view a location Verify that no punctuation marks appear in the location information Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads new location information I cannot forward directions Verify that you are...

Page 143: ...k field If you change the name of a custom address book field it changes for all contacts 1 When adding or editing a contact click the User1 User2 User3 or User4 field 2 Click Change Field Name 3 Type a name for the customer address book field 4 Press the Enter key You can synchronize custom address book fields on your BlackBerry device with the email application on your computer See the BlackBerr...

Page 144: ...e or Add Wait 3 Type the additional numbers 4 Click the trackwheel 5 Click Save About custom ring tones You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From cont...

Page 145: ...list 1 In the address book click the trackwheel 2 Click New Group 3 Type a name for the mailing list 4 Click the trackwheel 5 Click Add Member 6 Click a contact 7 Click Continue 8 To add another contact repeat steps 4 through 7 9 Click the trackwheel 10 Click Save Group Change a mailing list 1 In the address book highlight a mailing list 2 Click the trackwheel 3 Click Edit Group 4 Click a contact ...

Page 146: ...ck Delete Group Caller ID Add a caller ID picture for a contact 1 In the address book highlight a contact 2 Click the trackwheel 3 Click Add Picture 4 Highlight a picture 5 Click the trackwheel 6 Click Select 7 Center the picture in the box 8 Click the trackwheel 9 Click Crop and Save Change the caller ID picture for a contact 1 When changing a contact highlight the caller ID picture 2 Click the t...

Page 147: ... can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos 1 In the address book task list or memo list click the trackwheel 2...

Page 148: ...r memo list click the trackwheel 2 Click Filter 3 Highlight a category 4 Click the trackwheel 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Address lookup Search for contacts in your organization s address book Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this f...

Page 149: ...contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN or SDN entries ADN entries appear in plain text and SDN entries appear in bold Load the SIM card phone book 1 In the address book click the trackwheel 2 Click SIM Phone Book 3 Wait for the SIM card phone book to load 4 Press the Escape key Add a contact to your SIM card Verify...

Page 150: ...ne book 1 In the address book click the trackwheel 2 Click SIM Phone Book 3 Highlight a contact 4 Click the trackwheel 5 Click Edit 6 Change the contact information 7 Click the trackwheel 8 Click Save Delete a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book 1 In the address book click the trackwheel 2 Click SIM Phone Book 3 Highlight a...

Page 151: ...e items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application click the trackwheel 2 Click Options 3 Set the Confirm Delete field to No 4 Click the trackwheel 5 Click Save View the number of contacts calendar entries tasks or memos stored on your device 1 In t...

Page 152: ...dress book field with a text field in the email application on your computer For example youcannotaddacontact sbirthdaytoacustomaddressbookfieldonyourBlackBerry deviceandsynchronizeitwiththeemailapplication on your computer because the birthday field is a date field in the email application on your computer 150 ...

Page 153: ...lick the trackwheel 2 Perform one of the following actions To move to a specific date click Go To Date To move to the current date click Today To move forward or back by a time period click Prev or Next Schedule an appointment 1 In the calendar click the trackwheel 2 Click New 3 Type the appointment information 4 If the appointment recurs set the Recurrence field 5 Click the trackwheel 6 Click Sav...

Page 154: ...ackwheel 11 Click Save Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month End Set when the recurring appointment meeting or task ends Days Set the day or days on which a weekly appoin...

Page 155: ...pt or Accept with Comments Tentative or Tentative with Comments Decline or Decline with Comments Note Ifyoudeleteameetinginvitationfromamessagelistbeforeyouacceptordeclineit themeetingisdeletedfromtheemailapplication on your computer Change the list of participants for a meeting 1 In a meeting in the Accepted or Declined field click a contact 2 Click one of the following menu items Invite Attendee...

Page 156: ...the calendar click the trackwheel 2 Click Options 3 Set the Initial View field 4 Click the trackwheel 5 Click Save Set the default reminder time for calendar entries 1 In the calendar click the trackwheel 2 Click Options 3 Set the Default Reminder field 4 Click the trackwheel 5 Click Save Set the start and end time for days 1 In the calendar click the trackwheel 2 Click Options 3 Set the Start of ...

Page 157: ...e calendar click the trackwheel 2 Click Options 3 Set the Show Free Time in Agenda View field to No 4 Click the trackwheel 5 Click Save Set how long your device stores calendar entries 1 In the calendar click the trackwheel 2 Click Options 3 Set the Keep Appointments field 4 Click the trackwheel 5 Click Save Your BlackBerry device deletes calendar entries that are older than the number of days you...

Page 158: ...Day view in the calendar options set the Enable Quick Entry field to No To schedule an appointment press the period key To move to the next day week or month press 9 To move to the previous day week or month press 3 To move the cursor horizontally in Week view hold the Alt key and roll the trackwheel To move the cursor vertically in Month view hold the Alt key and roll the trackwheel To move up an...

Page 159: ...lackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more information 157 ...

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Page 161: ...ative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month End Set when the recurring appointment meeting or task ends Days Set the day or days on which a weekly appointment meeting or task should recur Change a task 1 In the task list highlight a task 2 Click the trackwheel 3 Click Open 4 Change the tas...

Page 162: ...s About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes wit...

Page 163: ... trackwheel 2 Click Filter 3 Select the check box next to a category Delete a contact task or memo from a category 1 When changing a contact task or memo click the trackwheel 2 Click Categories 3 Highlight a category 4 Click the trackwheel 5 Clear the check box beside the category 6 Click the trackwheel 7 Click Save Delete a category 1 In the address book task list or memo list click the trackwhee...

Page 164: ...heel 2 Click Options 3 Set the Show Tasks field to Yes 4 Click the trackwheel 5 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application click the trackwheel 2 Click Options 3 Set the Confirm Del...

Page 165: ...2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks or memos that are stored on your device 163 ...

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Page 167: ...r memo 1 In the task list or memo list highlight a task or memo 2 Click the trackwheel 3 Click Forward As 4 Click a message type Search for text in a message attachment web page or memo To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment web page or memo click the trackwheel 2 Click Find 3 Typ...

Page 168: ...Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos 1 In the address book task list or memo list click the trackwheel 2 Click Filter 3 Click the trackwheel 4 Click New 5 Type a name for the category 6 Press the Enter key twice Categorize a c...

Page 169: ...lick Delete Note When you delete a category contacts tasks or memos in the category are not deleted Memo list settings Sort contacts tasks or memos 1 In the address book task list or memo list click the trackwheel 2 Click Options 3 Set the Sort By field 4 Click the trackwheel 5 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you d...

Page 170: ...es tasks or memos stored on your device 1 In the address book calendar task list or memo list click the trackwheel 2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks or memos that are stored on your device 168 ...

Page 171: ...the alarm set the Daily Alarm field to On 2 Set the time when the alarm should sound 3 Set whether to snooze the alarm and the length of the snooze 4 Set a type of notification for the alarm 5 Click the trackwheel 6 Click Save A bell indicator appears beside the date in the device status section of the screen Silence the alarm If snooze is not turned on press any key If snooze is turned on click S...

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Page 173: ...key in the calculator press the Alt key and the corresponding key on the device keyboard Convert a measurement 1 In the calculator type a number 2 Click the trackwheel 3 Perform one of the following actions To convert the number from imperial to metric click To Metric To convert the number from metric to imperial click From Metric 4 Click a conversion type 171 ...

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Page 175: ...vice options click Bluetooth 2 Click the trackwheel 3 Click Enable Bluetooth To turn off Bluetooth technology click the trackwheel Click Disable Bluetooth Pair with a Bluetooth enabled device Some Bluetooth enabled devices have passkeys that you must type before you can pair with them 1 In the Bluetooth setup application click OK 2 Click a Bluetooth enabled device 3 If required type the passkey fo...

Page 176: ...vice 3 Click Delete Device Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled car kit 1 In the device options click Bluetooth 2 Click a Bluetooth enabled car kit 3 Click Connect 4 Click the trackwheel 5 Click Transfer Address Book Bluetooth technology settings Prevent your device fr...

Page 177: ...the trackwheel 6 Click Save Change the pairing name for your BlackBerry device 1 In the device options click Bluetooth 2 Click the trackwheel 3 Click Options 4 In the Device Name field type a name for your BlackBerry device 5 Click the trackwheel 6 Click Save Turn off Bluetooth connection notification 1 In the device options click Bluetooth 2 Click the trackwheel 3 Click Options 4 Set the LED Conn...

Page 178: ... Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list I cannot pair with a Bluetooth enabled device Try performing the following actions Verify that your BlackBerry device is compatible with the Bluetooth enabled device See the documentation that came with the Bluetooth enabled device for more information Turn off encryption for Bluetooth connections be...

Page 179: ... device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile See the documentation that came with the Bluetooth enabled device for more information about supported profiles 177 ...

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Page 181: ... set the Date Time Source field to Network To get the date and time from the BlackBerry network set the Date Time Source field to BlackBerry To set the time yourself set the Date Time Source field to Off 4 Click the trackwheel 5 Click Update Time 6 Click the trackwheel 7 Click Save Date and time troubleshooting The time on my device is incorrect Try performing the following actions If you have tra...

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Page 183: ...fication If you set notification volume to Escalating the notification volume gradually increases Switch notification profiles 1 In the profile list click a notification profile 2 Click Activate Create a notification profile 1 In the profile list click the trackwheel 2 Click New Profile 3 Type a name for the profile 4 Highlight an item 5 Click the trackwheel 6 Click Edit 7 Set notification options...

Page 184: ...cation during calls 1 In the profile list click a notification profile 2 Click Edit 3 Highlight an item 4 Click the trackwheel 5 Click Edit 6 Set the Notify Me During Calls field to No 7 Click the trackwheel 8 Click Save 9 To set the Notify Me During Calls field for another item repeat steps 5 through 10 10 Click the trackwheel 11 Click Save Silence your device 1 In the profile list perform one of...

Page 185: ...wheel 5 Click Download Tunes LED notification LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area Blue Your BlackBerry device is connected to a Bluetooth enabled device Red A new message has arrived and your selected notification profile is set to notify you using the LED Amber The bat...

Page 186: ...lackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list If you create multiple notification profile exceptions that include the same contact place the notification profile exception that you want your device to apply first in the list Your device has one preloaded notification profile exception for important calls You ca...

Page 187: ... following menu items Add Name Change Name Delete Name Delete a notification profile exception 1 In the profile list click a notification profile exception 2 Click Delete About custom ring tones You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a...

Page 188: ...n profile The device vibrates until the caller or the wireless network ends the connection I am not receiving notification for incoming calls or messages Try performing the following actions In the profile list verify that the Off profile is turned off In a notification profile exception verify that the Custom Phone Tune field is not set to Mute I cannot set some fields when creating a Calls From ...

Page 189: ...itation passwords click Cancel to proceed to the next step 5 Perform one of the following actions To add a custom message to your invitation type a message Click OK Click OK To use the default invitation message click OK Click OK Note If you invite a contact using a PIN and the contact is in your address book the contact s display name appears instead of the PIN Turn on invitation passwords If you...

Page 190: ...ick Save Note If you use a BlackBerry Enterprise Server for IBM Lotus Domino BlackBerry Enterprise Server for Novell GroupWise or the BlackBerry Internet Service when you send an invitation and the recipient accepts you might not be notified Delete a contact 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Click the trackwheel 3 Click Delete Contact View a contact s infor...

Page 191: ...lick the trackwheel 3 Click Rename Group 4 Type a name for the group 5 Click OK Delete a group You must move your contacts out of a group before you can delete that group 1 In BlackBerry Messenger highlight a group 2 Click the trackwheel 3 Click Delete Group Note There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact li...

Page 192: ...tact click Image To send an audio file to a contact click Audio 4 Click a file Ping a contact When you ping a contact the contact s BlackBerry device vibrates 1 During a BlackBerry Messenger conversation click the trackwheel 2 Click Ping Contact Turn off ping vibration 1 In BlackBerry Messenger on the contact list screen click the trackwheel 2 Click Options 3 Set the Vibrate When Receiving a Ping ...

Page 193: ... into other BlackBerry device applications 1 In BlackBerry Messenger during a conversation click the trackwheel 2 Click Copy History Clear a conversation history 1 In BlackBerry Messenger during a conversation click the trackwheel 2 Click Clear History End a conversation 1 In BlackBerry Messenger during a conversation click the trackwheel 2 Click End Conversation Change your display name 1 In Blac...

Page 194: ... contact information 5 Click OK When you change your availability status to unavailable you receive BlackBerry Messenger messages but you are not notified Receive notification when a contact becomes available 1 In BlackBerry Messenger on the contact list screen highlight an unavailable contact 2 Click the trackwheel 3 Click Set Alert 192 ...

Page 195: ...he brightness press the Power button again To turn off backlighting press the Power button Turn off automatic backlighting 1 In the device options click Screen Keyboard 2 Set the Automatic Backlight field to Off 3 Click the trackwheel 4 Click Save Set the brightness of the backlighting 1 In the device options click Screen Keyboard 2 Set the Backlight Brightness field 3 Click the trackwheel 4 Click...

Page 196: ... pictures 3 Click Open 4 Click the trackwheel 5 Click Download Images Set the display font 1 In the device options click Screen Keyboard 2 Set the font fields 3 Click the trackwheel 4 Click Save About organizing applications Depending on your theme application icons can appear on the Home screen or in an application list If your theme uses an application list the first few applications in the appl...

Page 197: ... options click Screen Keyboard 2 Set the Key Rate field 3 Click the trackwheel 4 Click Save Assign an application to a Convenience key Your BlackBerry device has one Convenience key on the front of the device and one on the left side Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Set the ...

Page 198: ... wireless service provider supports this feature 1 In the device options click Theme 2 Click the trackwheel 3 Click Download Themes Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen roll the trackwheel or press a key My display settings changed Depending on your the...

Page 199: ...he selected language For example you might use your BlackBerry device in French but type messages in English When you set the typing input language you also set whether your device uses the multi tap or the SureType input method If the typing input language is different from the display language a rectangle with the abbreviated form of the current typing input language appears in the list that app...

Page 200: ...to Language 3 Click the trackwheel 4 Click Save Set display options for contacts You can set how your contacts appear in all applications including the phone message list address book and calendar 1 In the device options click Language 2 Set the Name Display field to Last name First name 3 Click the trackwheel 4 Click Save To sort your contacts by first name set the Name Display field to First nam...

Page 201: ...flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off About the preferred wireless network list Your wireless service provider might have agreements with other wireless networks that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses th...

Page 202: ... Change the order of preferred wireless networks Verify that your wireless service plan includes this service 1 In the device options click Network 2 Click the trackwheel 3 Click My Preferred Network List 4 Highlight a wireless network 5 Click the trackwheel 6 Click Move 7 Roll the trackwheel to the new location 8 Click the trackwheel 9 Click the trackwheel 10 Click Save Delete a wireless network ...

Page 203: ...ur wireless service provider must set up your SIM card for roaming services before you can use a different wireless network An indicator appears on your device to let you know that you are roaming outside of your normal network area You might also have to provide login information before you can access the wireless network Contact your wireless service provider for more information about roaming S...

Page 204: ...erted in your BlackBerry device correctly Verify that you have turned on the connection to the wireless network Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again 202 ...

Page 205: ...or calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 In the device options click Auto On Off 2 Set the Weekday field to Enabled 3 Specify the times when the BlackBerry device should turn on and off on weekdays 4 Set the Weekend field to Enabled 5 Specify the times when the device should turn on and off on weekends 6 Click the trackwheel 7 Click Save Check th...

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Page 207: ...e Escape key Add a contact to your SIM card Verify that your wireless service provider has set up your SIM card for a SIM card phone book 1 In the address book click the trackwheel 2 Click SIM Phone Book 3 Click the trackwheel 4 Click New 5 Type the contact information 6 Click the trackwheel 7 Click Save Copy contacts from your SIM card to your address book Verify that your wireless service provid...

Page 208: ...vice imports them to a message list 1 In the device options click SMS 2 Set the Leave Messages On SIM Card field to Yes 3 Click the trackwheel 4 Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS text messages on your SIM card are deleted after the device imports them to a message list About SIM card security...

Page 209: ...ble Security 5 Type your SIM card PIN code 6 Click the trackwheel Note If you type the SIM card PIN code incorrectly three times your SIM card does not function Contact your wireless service provider for more information Change the SIM card PIN code Verify that you have turned on SIM card PIN code security 1 In the device options click Advanced Options 2 Click SIM Card 3 Click the trackwheel 4 Cli...

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Page 211: ...o turn off the BlackBerry device password set the Password field to Disabled Change the device password 1 In the device options click Security Options 2 Click General Settings 3 Click the trackwheel 4 Click Change Password Lock the device Verify that you have set a BlackBerry device password On the Home screen or in the application list click Lock To unlock your device on the Lock screen roll the ...

Page 212: ... When you lock your device an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory A lock indicator appears when the device has deleted the key Protect your device data Verify that you have set a BlackBerry device password 1 In the device options click Security Options 2 Click Gene...

Page 213: ...rvice 4 Click Regenerate Encryption Key About content compression Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When content compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep content compression turned on If content compression ...

Page 214: ...Set the random password fields 4 Click the trackwheel 5 Click Save Options View a password in the password keeper 1 In the password keeper click a password 2 Click View Change a password in the password keeper 1 In the password keeper highlight a password 2 Click the trackwheel 3 Click Edit 4 Change the password information 5 Click the trackwheel 6 Click Save Hide passwords in the password keeper ...

Page 215: ... Delete a password from the password keeper 1 In the password keeper highlight a password 2 Click the trackwheel 3 Click Delete Change the password keeper password 1 In the password keeper click the trackwheel 2 Click Change password Copy a password 1 In the password keeper highlight a password 2 Click the trackwheel 3 Click Copy Username or Copy Password To clear the clipboard click the trackwhee...

Page 216: ...ck General Settings 3 Click the trackwheel 4 Click Verify Security Software About certificates You can use certificates if you install the S MIME Support Package on your BlackBerry device See the S MIME Support Package User Guide Supplement for more information About the key store You can use the key store if you install the S MIME Support Package or PGP Support Package on your BlackBerry device S...

Page 217: ...isites Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device Verify that two factor authentication is turned on Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to...

Page 218: ... BlackBerry device 1 In the device options click Security Options 2 Click General Settings 3 Set the Authentication Certificate field 4 Click the trackwheel 5 Click Save To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None Security troubleshooting I cannot type a password Verify that you are using the multi tap input method I cannot unlock my...

Page 219: ...ings About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection S...

Page 220: ...applications can use your GPS location information Company Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Carrier Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or a WAP gateway Interaction permissions f...

Page 221: ...rd party applications can access organizer data such as contacts calendar entries tasks or memos Files Set whether third party applications can access files that you store on your device For example you can set whether third party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology Key Store Set wheth...

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Page 223: ...o shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap This capsule enables you to move the paddle beyond the edge of the screen Bomb This caps...

Page 224: ...ickBreaker click the trackwheel 2 Click Options 3 Perform any of the following actions To set the paddle speed set the Paddle movement speed field To accelerate the paddle as you roll the trackwheel select the Paddle acceleration check box 4 Click the trackwheel 5 Click Save Submit a score to the BrickBreaker high score web site 1 In BrickBreaker click the trackwheel 2 Click Send High Score Check ...

Page 225: ...nterprise Server you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book 1 In the device options click Advanced Options 2 Click Service Book 3 Highlight the new service book 4 Click the trackwheel 5 Click Accept Delete a service book 1 In the device options click Advanced Options 2 Click Service Book 3 Highlight a service ...

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Page 227: ...le for your device Phone troubleshooting I cannot make or receive calls Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing If you have traveled to another country and you have not...

Page 228: ...g actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area If you created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Int...

Page 229: ...rt period of time Your BlackBerry device receives long messages and attachments in sections If More available appears at the end of the message or attachment click the trackwheel Click More or More All Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions Wait fo...

Page 230: ...ll broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support I cannot attach a file to an MMS message Try performing the following actions Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file Verify tha...

Page 231: ...ss network Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless email reconciliation is turned on Reconcile email messages manually In a message list click the trackwheel Click Reconcile Now I am not receiving email messages from personal folders on my computer IfyourBlackBerry deviceisassociatedwithaMicrosoft Outlook ema...

Page 232: ...I cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off Media troubleshooting I cannot sort pictures on my device Your BlackBerry device sorts pictures in descending order by date You cannot change this sort order Map troubleshooting I cannot view a location Verify that no punctu...

Page 233: ...IBM Lotus Notes you cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Alarm troubleshooting My alarm does not notify me on the weekend In the alarm verify that the ...

Page 234: ...bled Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile See the documentation that came with the Bluetooth enabled device for more information about supported profiles Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device ...

Page 235: ...ct your system administrator or your wireless service provider Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions Verify that your SIM card is inserted in your BlackBerry device correctly Verify that you have turned on the connection to the wireless network Verify that you are connected to your wireless service provider s network I...

Page 236: ... to help you troubleshoot the problem Run a diagnostic report 1 In the device options click Status 2 Click the trackwheel 3 Click Diagnostic 4 Click the trackwheel 5 Click Run View a diagnostic report 1 In the device options click Status 2 Click the trackwheel 3 Click Diagnostic 4 Highlight a report 5 Click the trackwheel 6 Click View Report Submit a diagnostic report 1 In the device options click...

Page 237: ...Click the trackwheel 5 Click Options 6 Type the contact information 7 Click the trackwheel 8 Click Save View the version number of the BlackBerry Device Software on your device In the device options click About To return to the device options press the Escape key twice I cannot run or submit a diagnostic report Try performing the following actions Try running the diagnostic report again In a diagn...

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Page 239: ...rds GPS Global Positioning System HTML Hypertext Markup Language HTTP Hypertext Transfer Protocol LED Light emitting diode MCC Mobile country code MDS Mobile Data Service MMS Multimedia Messaging Service MNC Mobile network code NUM lock Number lock PGP Pretty Good Privacy PIM Personal information management PIN Personal identification number SDN Service dialing number SIM Subscriber Identity Modul...

Page 240: ...sage Service Center SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY Teletype USB Universal Serial Bus WAP Wireless Application Protocol WML Wireless Markup Language WTLS Wireless Transport Layer Security 238 ...

Page 241: ...t to provide any such changes updates enhancements or other additions to this document to you in a timely manner or at all RIM MAKES NO REPRESENTATIONS WARRANTIES CONDITIONS OR COVENANTS EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE NON INFRINGEMENT MERCHANTABILITY DURABILITY TITLE OR RELATED TO THE PERFOR...

Page 242: ...n relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages BlackBerry 7130 Series Model Number RBA4xGW Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada 240 ...

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