No events in acquisition display and RUN button is orange
Possible causes
Recommended solutions
RUN is not activated
Press the RUN button.
Sample tube is not installed
or is not properly seated
Install the sample tube correctly on the SIP.
Sample tube is cracked
Replace the sample tube.
Waste tubing line is
disconnected from the waste
container tank
Connect the waste tubing line to the waste container tank.
Sheath container is not
pressurized
l
Ensure that the sheath container lid and all connectors are securely seated.
l
Inspect the sheath container O-ring inside the lid and replace it if necessary. See
Cleaning or replacing the sheath gasket (page 49)
Bal seal is worn
Replace the Bal seal. See
Changing the Bal seal (page 46)
.
Air leak at sheath container
Ensure that the sheath container lid and all connectors are securely seated.
Sheath container is empty
Fill the sheath container.
Air in sheath filter
Purge the filter. See
Removing air bubbles (page 29)
No fluorescence signal
Possible causes
Recommended solutions
Incorrect fluorochrome
assignment
Make sure that the cytometer configuration in the software matches the optical filters in
the cytometer and the configuration is as expected.
Laser is not functioning
Call your BD service representative.
No signal in red laser channels (when red laser is installed)
Possible causes
Recommended solutions
Incorrect laser delays due to
a change in the sheath tank
fluid level
l
Check the fluid level in the sheath tank and refill if necessary.
High event rate
Possible causes
Recommended solutions
Air bubbles in the sheath
filter or flow cell
Remove the air bubbles. See
Removing air bubbles (page 29)
.
Threshold level is too low
Increase the threshold level. See the
BD FACSDiva™ Software Reference Manual
for
instructions.
92
BD FACSymphony™ A1 Flow Cytometer User's Guide
Summary of Contents for FACSymphony A1 Flow
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