PARTNER® Version, Installation and Reference Manual
Page 107
- Issue 1a (30 January 2010)
IP Office Essential Edition
Appendices: Troubleshooting
Problem...
Check this...
Can’t make outside calls
Is Forced Account Code Entry assigned to this extension?
Is your dial mode (touch-tone or rotary) incorrect? Use Dial Mode (#201) to reset
it.
Has someone changed the Outgoing Call Restriction for the extension?
Did someone lock the extension with Station Lock? Use Station Unlock from
extension 10 or 11 to unlock it.
Local telephone company may not be receiving signals accurately. If problem is on
just one telephone, see “Telephone Doesn’t Work” above.
Too many tip/ring devices may be trying to dial at once.
Local telephone company line may be faulty; unplug each line from its module and
test it by using a single-line telephone:
• If the trouble doesn’t occur on the single-line telephone, the problem is in your
control unit.
• If the trouble occurs on the single-line telephone, switch the line cord and try
again. If this doesn’t work, call the telephone company.
Can’t make outside calls from pool
buttons on pooled extensions
Is Forced Account Code Entry assigned to this extension?
Is your dial mode (touch-tone or rotary) incorrect? Use Dial Mode (#201) to reset
it.
Has someone changed the Pool Access Restriction for the extension?
Pool may not be assigned to the extension.
There may not be enough lines assigned to the pool to support the usage.
One or more local telephone company lines may be faulty;
test each line from extension 10.
Calls are answered automatically (a
call rings once then disappears as if
answered)
Automatic System Answer and/or Direct Extension Dial is turned on, turn it off.
an auxiliary device (fax, modem, voice messaging system, answering machine)
answers when it should not; either:
• Check the device and adjust it to answer on a later ring or turn off auto-answer.
• Set the extension’s Line Ringing to Delayed Ring.
Auxiliary device doesn’t answer
Device may not recognize the system ringing pattern:
• Change the extension’s ring pattern by using Distinctive Ring (#308).
• Change the setting for Intercom Dial Tone (#309) to Machine; the system will
generate an outside dial tone for the extension.
Trouble hearing the person you
called
If you are using a speakerphone, try using the handset.
If you have touch-tone dialing, you may have a faulty telephone or cord.
If you have rotary dialing, the Rotary Dialing Timeout (#108) interval is too long;
reset it.
Automatically dialed calls beginning
with star codes are miss dialed
Setting may not be inserting a long enough pause; use Star Code Dial Delay (#410)
to increase setting.
Recall feature isn’t working. Increase Recall Timer Duration (#107) by 100
milliseconds. If using the feature disconnects the call, decrease Recall Timer
Duration by 100 milliseconds.
Call rings continuously, but no one
at other end
You may be using Automatic System Answer or Direct Extension Dial on a system
that doesn’t support far end disconnect; call your local telephone company and find
out if they support it.
Calls on hold are disconnected
Hold Disconnect Time (#203) setting may be too short.
Calls on Automatic System Answer
lines are disconnected
Automatic System Answer Mode (#121) may be set to Disconnect; change it to
Hold or Ring.
Call on Hold hangs up, but line
doesn’t disconnect
Hold Disconnect Time (#203) may be too long; try resetting it.
Local telephone company does not send a hold release signal; you may need the
help of our hotline.
All telephones dead; no dial tone or
lights
Power may have been interrupted to the control unit;
check the power cord, the on/off switch, and the LEDs on the modules.
Power outlet may be faulty; test the outlet with an appliance like a lamp.
Multiple telephones dead; no dial
tone or lights
one or more system modules may be out; try reseating the module in the control
unit.
