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PARTNER® Version, Installation and Reference Manual

Page 84

- Issue 1a (30 January 2010)

IP Office Essential Edition

DTE Cables
These cables are used for system maintenance and diagnostics under Avaya guidance. They can also be used for
connection of RS232 serial terminal adaptor equipment to the IP Office control unit. The cable required depends on the IP
Office control unit. This cable is a "Straight through DB9 female to DB9 male serial cable".

IP Office 9-Way RS232

DTE Port

Signal

PC/Terminal

Adaptor

3

Receive data

3

2

Transmit Data

2

7

RTS (Request To Send)

7

8

CTS (Clear To Send)

8

6

DSR (Data Set Ready)

6

5

Ground

5

1

DCD (Data Carrier Detect)

1

4

DTR (Data Terminal Ready)

4

9

RI (Ring Indicator)

9

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Summary of Contents for IP Office Essential Edition PARTNER Version

Page 1: ...anOfAmerica com or shop telephonemanofamerica com TELEPHONE MAN OF AMERICA Earning Your Business Every Step of the Way Specializing in Telecom Equipment of all Brands Carrier Services Technician Services Maintenance Agreements and Purchasing Excess Telecom Equipment I will always do my best to match or beat any competitors bid ...

Page 2: ... Issue 1a 30 January 2010 PARTNER Version Reference IP Office Essential Edition ...

Page 3: ... install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means...

Page 4: ... 54 4 3 4 ATM Combination Card 55 4 4 Trunk Cards 56 4 4 1 Analog Trunk Card 56 4 4 2 PRI Trunk Cards 57 4 5 Expansion Modules 57 4 5 1 Digital Station 59 4 5 2 Phone Module 61 4 6 Telephones 61 4 6 1 1416 61 4 6 2 1408 62 4 6 3 1403 63 4 6 4 ETR34D 64 4 6 5 ETR6D 65 4 6 6 ETR18D 65 4 6 7 ETR34 66 4 6 8 ETR18 67 4 6 9 ETR6 68 4 6 10 3910 68 4 6 11 3920 69 4 6 12 POTS 70 4 6 13 Phone Add Ons 71 4 7...

Page 5: ...n 102 5 7 5 Rebooting the System Appendices 6 106 6 1 Troubleshooting 108 6 2 Safety Statements 108 6 2 1 Lightning Protection Hazard Symbols 109 6 2 2 Trunk Interface Modules 109 6 2 3 Further Information and Product Updates 109 6 2 4 Compliance with FCC Rules 109 6 2 5 Port Safety Classification 110 6 2 6 EMC Directive 111 6 3 Regulatory Instructions for Use 111 6 3 1 Canada 111 6 3 2 FCC Notifi...

Page 6: ...PARTNER Version Installation and Reference Manual Page 5 Issue 1a 30 January 2010 IP Office Essential Edition Introduction Chapter 1 ...

Page 7: ......

Page 8: ...pport configuration and maintenance activities The main administration and analysis tool used with the Essential Edition PARTNER Version is the Essential Edition PARTNER Version admin tool known as Manager which has its own user manual For customers or maintainers who do not have access to Manager almost all settings described in this document and in the Essential Edition PARTNER Version Admin Too...

Page 9: ...ms with the telephone system and the solutions to these problems Appendix supplementary information Index Document History Version Change Name Date Draft 1 Initial issue V Vella 12 Nov 2009 Draft 2 ER comments V Vella 20 Nov 2009 Draft 3 Nomenclature correction and edit V Vella Draft 4 First review draft V Vella 12 Jan 2010 Draft 5 Continued editing and review comments V Vella 22 Jan 2010 Issue 1 ...

Page 10: ...marketingtools avaya com knowledgebase Access to an on line regularly updated version of the IP Office Knowledge Base Currently this link is only available to Avaya Business Partners while running an ARA account Avaya Remote Access connection Avaya University http www avaya learning com This site provides access to the full range of Avaya training courses That includes both on line courses course ...

Page 11: ...l the course can be found on the Avaya University web site http www avaya learning com The site can be used to check course availability and to book course It also includes on line courses and on line course assessments The site requires users to setup a user name and password in order to track their personal training record ...

Page 12: ...PARTNER Version Installation and Reference Manual Page 11 Issue 1a 30 January 2010 IP Office Essential Edition Introduction Training ...

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Page 14: ...PARTNER Version Installation and Reference Manual Page 13 Issue 1a 30 January 2010 IP Office Essential Edition System Overview Chapter 2 ...

Page 15: ...dule adds 16 additional analog station ports 10 party conferencing Supports loudspeaker connectivity via a combination card or one of the 2 built in POTS port on other cards Includes 3 instances of SIP and Mobility Call handling mode will change from key to PBX operation The following features are pre assigned Last Number Redial Drop Recall CO hook flash Auto Line Selection L1 L2 etc Voice Mail Ac...

Page 16: ... to 10 SIP lines Up to 3 ETR6 cards each provides 6 ETR station ports Up to 3 DS8 cards each provides 8 digital station ports Up to 3 Phone 8 cards each provides 8 POTS station ports o Maximum of 3 because a combination card DS 8 or ETR 6 must be present in system Up to 3 Phone 2 cards each provides up to 2 POTS station ports o Maximum of 3 because a combination card DS 8 or ETR 6 must be present ...

Page 17: ... to four base cards These can be used to add analog and digital extension ports IP Office 500 Digital Station Base Card IP Office 500 ATM Combination Card IP Office 500v2 ETR6 Base Card IP Office 500 Analog Phone Base Card IP Office 500 VCM Base Card IP Office 500 4 Port Expansion Base Card IP Office 500 Trunk Daughter Cards Some base cards can be fitted with a IP Office 500 daughter card in order...

Page 18: ...Alternatively with an optional wall mounting kit the control unit can be wall mounted Surge Protectors and Barrier Boxes Where the installation includes extensions in other buildings additional protective equipment is required This equipment may also be required in areas where the lightning risk is high Phones Essential Edition PARTNER Version systems support a variety of Avaya digital and wireles...

Page 19: ... System SD slot on the rear of the control unit Except during maintenance the System SD slot should contain an Avaya SD card at all times The files on that card are used when the system is started and the Feature Key serial number only present on Avaya cards is used for the licensing of Essential Edition PARTNER Version features The SD card stores system files the system status application SSA and...

Page 20: ...ts The card is available in two variants providing 2 or 8 analog extension ports for the connection of analog phones The card can be fitted with an IP Office 500 daughter card which then uses the additional 4 RJ45 ports for connections This card accepts one IP Office 500 daughter card of any type Maximum 4 per control unit When fitted with an IP Office 500 Analog Trunk daughter card the Phone 8 ba...

Page 21: ...dule 2 7 Trunk Cards IP Office 500 daughter trunk cards can be fitted to IP Office 500 base cards to provide support for trunk The daughter card uses the physical ports provided on the front panel of the base card for cable connection The addition of an IP Office 500 daughter card is supported on any IP Office 500 base card except the IP Office 500 Legacy Card Carrier base card For those base card...

Page 22: ...ice providers Any details of the expected operation and service should be confirmed in writing with the individual service provider The SIP Gate service does not support RFC2833 for the sending of DTMF tones SIP Gate uses the alternate SIP INFO method which is not supported by Essential Edition PARTNER Version Essential Edition PARTNER Version supports SIP trunks using UDP or TCP For UDP SIP STUN ...

Page 23: ...tal phones IP Office 500 Phone Module Provides an additional 16 PHONE ports for analog phones 2 10 Supported Phones Essential Edition PARTNER Version supports the following phones and phone add ons Availability may be subject to local restrictions ETR 34 18 6 34D 18D 6D 3910 3920 1403 1408 1416 All POTS telephones BM32 Buttons Digital station connects to the Essential Edition PARTNER Version via a...

Page 24: ...12 Core Software BIN Files Each IP Office 500v2 control unit and expansion module contains and runs its own part of the IP Office core software These parts take the form of bin files binary files The Essential Edition PARTNER Version control unit is supplied with a base level of IP Office software that acts as a software loader for upgrading the unit to the required software level This software lo...

Page 25: ...wer supply units include an integral 1 5 meter lead for connection to the control unit or expansion module A power cord for connection from the PSU to the power outlet is not included as this varies by locale The appropriate power cord must be ordered separately or sourced locally Power cords must not be attached to the building surface or run through walls ceilings floors and similar openings Ins...

Page 26: ...ower the percentage of capacity used the increasingly longer the UPS runtime typically up to 8 hours maximum Remember also that for most UPSs the ratio of discharge to full recharge time is 1 10 How many output sockets does the UPS provide Multiple UPS units may be required to ensure that every item of supported equipment has its own supply socket The web site http powerquality eaton com AVAYA def...

Page 27: ...PARTNER Version Installation and Reference Manual Page 26 Issue 1a 30 January 2010 IP Office Essential Edition ...

Page 28: ...PARTNER Version Installation and Reference Manual Page 27 Issue 1a 30 January 2010 IP Office Essential Edition Installing PARTNER Chapter 3 ...

Page 29: ...ffice system configuration It is a tool meant primarily for system installers and maintainers Manager runs on a Windows PC and connects to the Essential Edition PARTNER Version control unit via the Ethernet LAN connection Office manager can be used to prepare user lists permissions group memberships and other administration tasks on the telephone system Manager has its own Administrator User Manua...

Page 30: ...ds Check All Parts Visually inspect each item and check that all the necessary documentation and accessory items have been included Report any errors or omissions to the dealer who supplied the equipment Check All Documentation Ensure that you read and retain any documentation included with the equipment 3 2 2 Environmental Requirements Before you begin the physical installation of the system you ...

Page 31: ...y other equipment and applications being installed as part of the IP Office system IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you intend to install on the Essential Edition PARTNER Version This bulletin will contain important information that may not have been included in this manual IP Offi...

Page 32: ...ositioning of the equipment near a socket outlet When wall mounted a clearance of 500mm is required on all sides The ventilation slots on the rear and sides should not be covered or blocked 3 2 5 Tools and Parts Required This section outlines the tools and miscellaneous parts likely to be required during the installation and setup of an Essential Edition PARTNER Version system Other tools may also...

Page 33: ...Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician Trunk Connections The majority of IP Office trunk ports use RJ45 connectors for acceptance of an RJ45 to RJ45 cable However connection at the line providers end may requir...

Page 34: ...l requirement for the equipment to operate In other cases it may be a locale regulatory requirement and or a necessary protective step for example areas of high lightning risk WARNING During installation do not assume that ground points are correctly connected to ground Test ground points before relying on them to ground connected equipment The ground point on IP Office control units and external ...

Page 35: ... condensing 3 Reduced Air Flow Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised Proper ventilation must be maintained The side ventilation slots on the IP Office 500 control unit should not be covered or blocked 4 Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous...

Page 36: ...PARTNER Version Installation and Reference Manual Page 35 Issue 1a 30 January 2010 IP Office Essential Edition Installing PARTNER Getting Started ...

Page 37: ...to the existing environmental requirements for an IP Office system the following additional requirements apply when wall mounting a unit The wall surface must be vertical flat and vibration free A minimum clearance of 500mm 19 7 inches is required on all sides The unit must be orientated as shown when mounted That is with the base card slots facing right when viewed from in front of the unit The b...

Page 38: ...fice Essential Edition Installing PARTNER Getting Started The brackets must be used as shown with the deeper tray like bracket used at the bottom of the wall mounted control unit Only the screws M3 x 6mm provided with the mounting kit should used to attach the brackets to the control unit ...

Page 39: ...protection point in each building The IP Office expansion module and control unit and IROB devices must be connected to the protective ground point in their building The between building connection must be via earthed ducting preferable underground The cable must not be exposed externally at any point Analog Phone Extensions Phones Expansion module POT or PHONE ports only IP Office Barrier Box Sup...

Page 40: ...quip an IP 500v2 control unit for use with Essential Edition PARTNER Version Warnings Correct anti static protection steps should be taken before handling circuit boards During this process power to the IP Office control unit must be switched off and disconnected IP500 Trunk Daughter Card Preparation IP500 trunk daughter cards should be fitted to any base card requiring them Parts and Equipment Re...

Page 41: ...d disconnected Tools Required o 5mm Flat blade screwdriver o Anti static wrist strap and ground point Procedure 1 Using a flat bladed screwdriver remove the covers from the slots on the front of the control unit This cover is no longer required but should be retained until installation has been completed 2 Allowing the card to rest against the bottom of the slot begin sliding it into the control u...

Page 42: ... unit goes through its start up cycle make the following checks 1 The CPU LED changes to green When power to the control unit is switched on the normal sequence for the CPU LED is as follows a Steady Red for 3 seconds b Off for 10 seconds c Flashing alternate red green for 4 seconds d The LED should be steady green following successful start up Note that the IP Office 500 cards on the front of the...

Page 43: ...andsets 2 For telephone systems that are based on a patch intermediate connection system a Connect line cords to the line jacks on the modules b Connect the free end of each line cord to the appropriate telephone network interface jack 3 Fill each module before moving to the next module to the right As each handset is connected any necessary software it contains is automatically checked and update...

Page 44: ...PARTNER Version Installation and Reference Manual Page 43 Issue 1a 30 January 2010 IP Office Essential Edition Installing PARTNER Final Actions ...

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Page 46: ...PARTNER Version Installation and Reference Manual Page 45 Issue 1a 30 January 2010 IP Office Essential Edition System Component Details Chapter 4 ...

Page 47: ... the capacity for a particular type of card is exceeded the card in the rightmost slot will be disabled The unit must not be used with uncovered slots Feature Capacity Maximum Extensions Up to 48 extension ports of which there may be a maximum of 18 ETR ports Conference Parties 10 as standard with no silence suppression Trunks Cards Any combination of IP Office 500trunk daughter cards and up to 2 ...

Page 48: ...witch The ports are full duplex 10 100Mbps auto sensing MDI crossover ports Optional SD Used for the Optional SD card The LED is used in the same way as for the System SD see below RESET This switch is used to restart the IP Office optionally erasing the configuration and or the core software in the process See table below RS232 9 Way D Type socket Used for system maintenance System SD Used for th...

Page 49: ... The SD card is inserted into the System SD slot on the rear of the control unit Except when necessary during maintenance the System SD slot should contain an Avaya SD card at all times The files on that card are used when the system is started and the Feature Key serial number only present on Avaya cards is used for the licensing of IP Office features The control unit has two SD card slots labele...

Page 50: ...5 ports The card is available in two variants providing 2 or 8 analog extension ports for the connection of analog phones The card can be fitted with an IP Office 500 daughter card which then uses the additional 4 RJ45 ports for connections This card accepts one IP Office 500 daughter card of any type Maximum 4 per control unit When fitted with an IP Office 500 Analog Trunk daughter card the Phone...

Page 51: ...ternal expansion module 4 3 1 Digital Station This card is used to add digital station DS extension ports to the IP 500v2 control unit It provides 8 RJ45 DS extension ports for use with Avaya digital phones not including IP phones A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card Supports Provides 8 DS ports for digital stations supported Max...

Page 52: ...unit It is available in two variants providing either 2 or 8 analog extension ports Supports Provides either 8 or 2 analog phone ports depending on card variant Maximum per control unit 4 IP500 Daughter Card Support 1 Port Type Ports Features Port LEDs Analog Extension 1 to 8 Phrase IP500 ETR Port Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for external bell device Off Hook current...

Page 53: ...xtn Card Phone 2 IP Office 500 Extension Card Phone 2 700431778 IPO 500 Extn Card Phone 8 IP Office 500 Extension Card Phone 8 700417231 4 3 3 ETR6 Card This card is used to add 6 ETR phone extension ports to the IP 500v2 control unit This card is only supported by IP500 V2 systems running in Essential Edition PARTNER Version mode It also includes 2 analog extension ports which are for emergency u...

Page 54: ...master socket with ringing capacitors No status LEDs are used for analog phone extensions Optional Trunk Ports 9 to 12 The ETR6 can be fitted with an Analog Trunk card LED use depends daughter card type fitted LED 9 is used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Trunk Daughter Card Green on Card fi...

Page 55: ...d okay Red Fast Flash System shutdown Analog Extension 7 to 8 Phrase IP500 ETR PortSupports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for external bell device Off Hook current 25mA Ring Voltage 40V Intended for connection to two wire analog phones the ports do not include a ringing capacitor For connection to 4 wire analog phones connection should be via a master socket with ringing capac...

Page 56: ...tachment of the metal pillars to the base card are also included IP Office 500 Analog Trunk Daughter Card This card can be added to IP Office 500 base cards It enables that base card to then also support four analog loop start trunks When fitted to an IP Office 500 Analog Phone 8 base card the combination supports 1 power failure extension to trunk loop start only connection Maximum 2 per IP Offic...

Page 57: ...el 4 0 Daughter Card Ports 9 12 The LEDs for ports 9 to 12 of the IP500 base card are used as follows Green on Card fitted Green flashing Trunk in use LED 9 is used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Name Description Part Number IPO 500 Trnk Anlg 4 Uni IP Office 500 Trunk Card Analog 4 Universal 70041...

Page 58: ...h port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor LED 9 is used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Name Description Part Number IPO 500 TRNK PRI 1 UNI ...

Page 59: ...ect connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out...

Page 60: ...DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be rack mounted in a 19 rack system using the optional IP Office 500Rack Mounting Kit Dimensions Width 445mm 17 5 Depth 245mm 9 7 Height 71mm 2 8 ...

Page 61: ...ations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections All expansion modules are supplied with a base software level and should be upgraded to match the core software of the control unit in the IP Office system Item Variant Country Part ...

Page 62: ...e Essential Edition PARTNER Version via a DS port 4 6 1 1416 This phone is supported by the Essential Edition PARTNER Version system 1416 Feature 1416 Connects via DS port Programmable Buttons 16 Headset Socket Hands free Speaker Microphone Message Waiting Lamp Display 4 x 24 Backlit Supported Add Ons BM32 x 2 Upgradeable Firmware Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE...

Page 63: ...ustomize your phone Not all features described in this user guide may be available on your telephone If you find that a feature is not available contact your system administrator Name Description Message Waiting Indicator An illuminated red light in the upper right corner of your phone indicates you have voicemail messages waiting If Visual Alerting is enabled this light flashes when you receive a...

Page 64: ... Press a labeled feature button to enable or disable that feature Typically two buttons are administered as call line appearance buttons and one button is administered as a feature button The feature button provides access to an Avaya call management system feature that has been administered for your extension The green LED next to the feature button indicates if the feature is currently on or off...

Page 65: ...ditional analog device using the same extension number can be connected via the ETR phone AUX socket The ETR PARTNER Version telephones have fixed buttons that are already imprinted and line buttons that you can press to connect to an inside intercom or outside line If a line button is not assigned as an intercom or outside line button you can program an extension number or a feature on it The tel...

Page 66: ...r or a feature on it The telephones also have a display which provides feedback messages and prompts from the system ETR18D Telephone Features Feature 18D Number of programmable buttons with lights 16 Number of programmable buttons without lights 4 Key mode line button capacity 16 Intercom Buttons 2 Display Yes Speakerphone Yes 4 6 7 ETR34 This phone is only supported by an ETR6 card in the Essent...

Page 67: ...is only supported by an ETR6 card in the Essential Edition PARTNER Version system All Refresh and Euro Style variants of the phone are supported An additional analog device using the same extension number can be connected via the ETR phone AUX socket The ETR PARTNER Version telephones have fixed buttons that are already imprinted and line buttons that you can press to connect to an inside intercom...

Page 68: ...9 ETR6 This phone is only supported by an ETR6 card in the Essential Edition PARTNER Version system All Refresh and Euro Style variants of the phone are supported An additional analog device using the same extension number can be connected via the ETR phone AUX socket The ETR PARTNER Version telephones have fixed buttons that are already imprinted and line buttons that you can press to connect to ...

Page 69: ... IP Office This phone is no longer available from Avaya and has been superseded by the 3920 4 6 11 3920 The Avaya 3920 is a single station DECT phone wireless telephone designed specifically for small businesses Utilizing next generation digital technology DECT 6 0 the Avaya 3920 wireless telephone offers high quality voice communication DECT unlike other wireless technologies uses a dedicated fre...

Page 70: ...ring as the base call type inside or outside while on ETR6 POTs they are one long ring followed immediately by two short rings Returning held calls on PHONE Combination POTs are three short rings whilst on ETR6 POTs they are one long ring followed immediately by two short rings Returning parked calls on PHONE Combination POTs ring with the base call ringing pattern whilst on ETR6 POTs they ring wi...

Page 71: ...d it draws power from the phone to which it is connected Only two BM32 units can be connected in a chain from a single 1416 Up to three 1416 telephones with BM32s are supported i e 6 BM32s To support a BM32 the phone must be powered by an individual 1600 Series Power Adapter Up to a maximum of 16 BM32 units are supported on the whole IP Office system The BM32 buttons cannot be used for appearance ...

Page 72: ... same time Connection Type Protection Device Type Requirement DS Phone Extensions Digital Station Expansion module DS ports only ITWLinx towerMAX DS 2 Supports up to 4 connections This device was previously referred to as the Avaya 146E Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office exp...

Page 73: ...n However each of these ports can be used to connect a second extension using pins 3 and 6 LINE Signal EQUIPMENT 1 Not used 1 2 Not used 2 3 Ring II Optional 3 4 Ring I 4 5 Tip I 5 6 Tip II Optional 6 7 Not used 7 8 Not used 8 The towerMAX range of devices are supplied by ITWLinx http www itwlinx com 4 7 2 Analog Phone Barrier Box Where analog phone extensions are required in another building addi...

Page 74: ...ight Hand Screw Not used Wires from external telephone going directly to the barrier boxes must be kept apart that is not routed in the same bundle IP Office Barrier Boxes Part number IP Office 500 Phone Barrier Box 81V Use with Phone V1 module Includes an RJ45 to RJ11 cable and a functional earth lead 700293897 IP Office 500 Phone Barrier Box V2 101V Use with Phone V2 module Includes an RJ45 to R...

Page 75: ...ck mounting strip 4 Using 14AWG wire with green and yellow sleeve connect one of the earthing pillars to the buildings protective earth 5 Using 14AWG wire with green and yellow sleeve connect the other earthing pillar to the Phone module 6 Ensure that the following wires are not routed together in the same bundle Earth lead from the barrier box to the Phone 8 16 32 Internal wires e g wires going d...

Page 76: ...ER Version SMDR The real time event stream takes the form of a call record which is issued whenever the state of any endpoint of a call changes typically there are two end points on a call but for some circumstances such as conference calls or intruded calls there may be more Monitor SysMon Monitor is a tool that can show a trace of all activity on the IP Office system in detail As a consequence i...

Page 77: ...s are recorded and the time date of the most recent alarms When required for diagnostics escalation SSA is able to take a snap shot image of the IP Office system status including a copy of its current configuration Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office security settings Details DVD APPSDVD License No licen...

Page 78: ...onitor exe UDP 50794 4 8 4 TAPI IP Office TAPI is a client PC application that allows TAPI compliant applications to interact with the Essential Edition PARTNER Version The IP Office TAPI software can be used in one of two modes depended on whether it is licensed or not The same software is installed in either case with the licenses if any being entered in the Essential Edition PARTNER Version sys...

Page 79: ... system You can designate up to three extensions that can log all incoming outside calls both answered and unanswered regardless of where they terminated in the system The size of the call log list for these three extensions is up to 400 4 9 Physical Ports The following port types are found on Essential Edition PARTNER Version systems Port Found on Description ANALOG ATM4 Trunk card x4 Used for th...

Page 80: ...y require additional equipment in order to adjust the volume level Pin No Description Common Common Left Audio In Left Channel Right Audio In Right Channel Input impedance 10k channel Maximum a c signal 200mV rms 4 9 3 DS Ports These ports are used for connection from an RJ45 structured cabling system to digital station phones supported by the Essential Edition PARTNER Version Though the RJ11 to R...

Page 81: ...00213457 2m 6 6 Yellow cable 700472871 4 9 6 EXT O P Port The Essential Edition PARTNER Version control unit is equipped with a EXT O P port The port is marked as EXT O P and is located on the back of the control unit adjacent to the power supply input socket and uses a standard 3 5mm stereo jack plug for connection The port can be used to control up to two external devices such as door entry rela...

Page 82: ...onnect Crossover 1 Rx A Tx A White Orange 1 3 2 Rx B Tx B Orange White 2 6 3 Tx A Rx A White Green 3 1 4 Not used Not used Blue White 4 4 5 Not used Not used White Blue 5 5 6 Tx B Rx B Green White 6 2 7 Not used Not used White Brown 7 7 8 Not used Not used Brown White 8 8 Part number LAN Cable GREY 700213481 Standard straight LAN cable LAN Crossover Cable Black 700213473 LAN crossover cable 4 9 8 ...

Page 83: ... connected to a protective ground PHONE ports on Essential Edition PARTNER Version control units must not be connected to out of building extensions PHONE Pin Description 1 Not used 2 Not used 3 Not used 4 Ring 5 Tip 6 Not used 7 Not used 8 Not used REN 2 Off Hook Current 25mA Ring Voltage 40V rms Minimum Wire Size AWG 26 Maximum Cable Length AWG26 0 5km 1640 feet AWG24 AWG22 1km 3280 feet Except ...

Page 84: ...P Office Wire Network Termination RJ45 PRI PIN RJ45 1 Rx A White Orange 1 2 Rx B Orange White 2 3 White Green 3 4 Tx A Blue White 4 5 Tx B White Blue 5 6 Green White 6 7 White Brown 7 8 Brown White 8 Supply PRI trunks cards are not supplied with these cables Cable Color Red Part number 700213440 Standard Length 3m 9 10 4 9 11 RS232 DTE Port This port is found on the rear of the control unit and ex...

Page 85: ...RS232 serial terminal adaptor equipment to the IP Office control unit The cable required depends on the IP Office control unit This cable is a Straight through DB9 female to DB9 male serial cable IP Office 9 Way RS232 DTE Port Signal PC Terminal Adaptor 3 Receive data 3 2 Transmit Data 2 7 RTS Request To Send 7 8 CTS Clear To Send 8 6 DSR Data Set Ready 6 5 Ground 5 1 DCD Data Carrier Detect 1 4 D...

Page 86: ...PARTNER Version Installation and Reference Manual Page 85 Issue 1a 30 January 2010 IP Office Essential Edition System Component Details Physical Ports ...

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Page 88: ...PARTNER Version Installation and Reference Manual Page 87 Issue 1a 30 January 2010 IP Office Essential Edition Administration Chapter 5 ...

Page 89: ...to allow return calls 5 2 Changing the Default Password WARNING Password Change Required New Essential Edition PARTNER Version systems use default security settings These settings must be changed to make the system secure As a minimum you should change the default Remote Administrator Password if IP Office Manager Essential Edition PARTNER Version is to be attached Failure to do so will render the...

Page 90: ...rating for up to 2 hours 5 3 1 1 Card Shutdown Before a memory card is removed from an Essential Edition PARTNER Version system that is running the card should be shutdown Removing a memory card while the system is running may cause file corruption Shutting down the memory card disables all services provided by the card including embedded voicemail Features licensed by the memory card will continu...

Page 91: ...at some previous point A backup copy of the primary contents to this folder can be invoked manually using Manager or SSA or as part of the IP Office software upgrade using Manager lvmail Contains the prompts used by embedded voicemail and the mailbox messages dynamic Contains files used by the IP Office and retained through a reboot of the IP Office system temp Contains temporary files used by the...

Page 92: ...n applying power to the control unit 5 3 4 SD Card Removal Before a memory card is removed from an Essential Edition PARTNER Version system that is running the card should be shutdown Removing a memory card while the system is running may cause file corruption Shutting down the memory card disables all services provided by the card including embedded voicemail Features licensed by the memory card ...

Page 93: ...he Manager computer 2 From Manager main menu select File Advanced Format IP Office SD Card 3 Select IP Office Partner Version This selection just sets the card label shown when viewing the card details It does not affect the actual formatting Select the label that matches the files set you will be placing on the card 4 Browse to the card location and click OK 5 The status bar at the bottom of Mana...

Page 94: ...e backup folder on the System SD card over the primary folder Any files with matching file names will be replaced Backing up the primary folder to the backup folder using Manager 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office system you want to work with 3 The file contents of the memory cards are display...

Page 95: ...d of physical connection and configuration will vary with each trunk provider and so requires local telecoms experience The topics covered here are general guidelines Clock Quality Altering which digital trunk is used to provide the IP Office with its clock signal for call synchronization Unused Trunks Disabling the use of trunks and trunk channels that are not available Prefix Dialing On systems ...

Page 96: ...d provides a fixed number of trunk ports For digital trunks each trunk provides a set number of digital channels In cases where the number of trunks connected to the Essential Edition PARTNER Version is lower or the number of channels provided is lower those unused trunks and channel must be disabled Failure to do this will cause problems with outgoing calls For example on a system with an ATM4 tr...

Page 97: ...ule Note the card slot or expansion port used as the replacement must be installed in the same position 3 Install the replacement using the appropriate process for the type of component Fitting IP Office 500 cards 4 Restart the IP Office system 5 Use Manager to delete the trunks or extensions users in the configuration that are no longer supported by the component installed Adding a New Component ...

Page 98: ...the Essential Edition PARTNER Version system status 5 6 Adding Licences License keys strings are used to activate various IP Office features of the Essential Edition PARTNER Version system Each license is a unique 32 character string based on the feature being licensed and the serial number of the SD card plugged into the system control unit It is recommended that you use the Import control to imp...

Page 99: ...tatus This field shows the status of the license Unknown is shown for newly entered licenses until the configuration is sent to the phone system and then reloaded again Valid is shown if the license key matches the SD card serial number Invalid is shown if the license key does not match the SD card serial number Dormant is shown if the license key is valid but is conditional on another license tha...

Page 100: ...t the IP Office may use for upgrading these are Validated and Non validated Validated Upgrade This is the preferred method and can be used with any IP Office system that already has IP Office software By default the Validate option within the Upgrade Wizard is pre selected During this process the required BIN files are first transferred to the IP Office RAM memory Only when the files are received ...

Page 101: ...rade 4 The Upgrade Wizard is started and scans for IP Office unit using the Unit Broadcast address Adjust this address and click Refresh if the expected modules are not shown 5 For each unit found the Upgrade Wiz displays the module type its current version of software installed in the unit and the software version of the bin file that Manager has available 6 For those units and modules where mana...

Page 102: ...ing a DHCP client address change the PC address to match 5 7 4 System Shutdown IP Office can be shut down in order to perform maintenance The shut down can be either indefinite or for a set period of time after which the IP Office will automatically reboot During the shut down process the current configuration in the control unit RAM memory is copied to the control units non volatile memory The SD...

Page 103: ...oot 3 Click OK You are prompted to enter a valid user name and password 4 The type of reboot can then be selected Reboot Select when the reboot should occur Immediate Send the configuration and then reboot the IP Office When Free Send the configuration and reboot the IP Office when there are no calls in progress This mode can be combined with the Call Barring options Timed The same as When Free bu...

Page 104: ...PARTNER Version Installation and Reference Manual Page 103 Issue 1a 30 January 2010 IP Office Essential Edition Administration Additional Processes ...

Page 105: ......

Page 106: ...PARTNER Version Installation and Reference Manual Page 105 Issue 1a 30 January 2010 IP Office Essential Edition Appendices Chapter 6 ...

Page 107: ...g 209 set to a pattern other than 1 Display shows only 16 characters per line Possible power outage unplug the modular telephone cord and replug Some Accented letters do not display properly The PARTNER Eurostyle phones generation 1 do not display some accented characters properly Display time and date are not correct Is your system s clock correct Set system time and date Caller ID doesn t work A...

Page 108: ...it to answer on a later ring or turn off auto answer Set the extension s Line Ringing to Delayed Ring Auxiliary device doesn t answer Device may not recognize the system ringing pattern Change the extension s ring pattern by using Distinctive Ring 308 Change the setting for Intercom Dial Tone 309 to Machine the system will generate an outside dial tone for the extension Trouble hearing the person ...

Page 109: ...e Avaya IP Office extension cabling must not leave the building For installations where telephones and or other standard tip ring devices are installed in another building then lightning protection is required see Out of Building Telephone Installations Hazard Symbol The shock hazard symbol is intended to alert personnel to electrical hazard or equipment damage The following precautions must also ...

Page 110: ...n installing programming or using your system contact your Avaya representative URL http support avaya com 6 2 4 Compliance with FCC Rules Transmit and Receive Gain Settings for PRI T1 and Analog Ports The Gain settings are password controlled for use by qualified installation personnel only and must not be made available to the end user The default gain settings of 0dB ensures compliance with FCC...

Page 111: ...dio interference in which case the user may be required to take adequate measures Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment ...

Page 112: ...ities must be through a USOC RJ48C Connection to the Analog Trunk facilities must be through a USOC RJ45S Notification to the Telephone Companies Before connecting this equipment you or your equipment supplier must notify your local telephone company s business office of the telephone number or numbers you will be using with this equipment The facility interface codes FIC for 1 544 MBps digital co...

Page 113: ......

Page 114: ...48 90 91 PRI 20 55 reinsertion 91 removal 18 removing SD 89 SD 16 18 48 SD actions 89 SD recreation 92 SD removal 91 shutdown 91 shutdown SD 89 SIP trunk 21 start SD 90 system SD 93 94 trunk 16 20 55 Cards Analog phone 51 combination 54 daughter 50 digital station 50 ETR6 52 Change IP address 100 password 28 system components 95 Checklist 29 Clock signal 94 Component descriptions 46 Conference par...

Page 115: ...ion 28 system 16 IP Office Operation in Canada 111 USA 111 K Knowledge base 30 L LAN 41 75 81 Laptop 41 Layout 8 LED 41 Level of software 23 Licenses 18 76 77 97 Lightening protection 38 71 108 Line appearance 62 M Manager 28 75 Managing 28 Message waiting indicator 62 Module testing 42 Modules trunk interface 109 Monitor application 75 76 Mounting clearances 33 36 rack 33 wall 33 36 O Other docum...

Page 116: ...gnoff 42 SIP trunk card 21 Slot availability 14 Slot numbering 49 SMDR 78 SOE Installation 97 Software level 23 Software upgrade 100 Space Requirements 30 SSA 75 97 Starting 41 Support 30 Support pillars 39 Supported phones 22 61 Surge protector 16 System administration 88 capacity 15 change IP address 100 changes to 88 changing components 95 constraints 15 details of components 46 reboot 102 serv...

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Page 118: ...PARTNER Version Installation and Reference Manual Page 117 Issue 1a 30 January 2010 IP Office Essential Edition ...

Page 119: ...al property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used exce...

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