Managing Avaya 2050 IP Softphone calls
54
— Select a contact from a Microsoft application such as Outlook (if
the Avaya 2050 IP Softphone has been selected as a line source
in the application dialing properties).
— Select
Keys > Macros
, and then choose the desired macro.
— Click
Directory
, and then:
a.
Open an Avaya Communication Server 1000 Directory
feature: Personal Directory, Redials List, or Callers List.
b.
Scroll through the directory to find the contact you want.
c.
Select
Dial
.
Answering telephone calls
Before answering a call, ensure that you are wearing your headset. When
you receive a call, the speaker to which you set your phone rings, and
Caller ID (if available) shows in the display area.
Note:
To select the speaker you want to ring, click
File > Settings >
Sound Devices > Handsfree/Ringing/Paging device > Speaker
.
Choose the desired speaker from the list.
You can answer a call using one of the following methods:
— On the Call Control window, click
Answer/Headset
.
— Click the
Line
key of whichever line is ringing.
Note:
Answering a new call automatically puts any active calls on
hold. To switch between active callers, click the appropriate
Line
key
to resume your call.
Note:
The
E
nter key on the keyboard can also be used to pick up the
longest incoming ringing/non-ringing DN by configuring automatic line
selection on each phone.
Incoming Call Notification
A notification window appears above the system tray when incoming calls
are received. This window displays the ringing line (DN) and the incoming
caller’s name and number, as shown in
Figure 3
.
Summary of Contents for IP Office 2050
Page 6: ...6 ...
Page 18: ...18 ...
Page 132: ...Troubleshooting the Avaya 2050 IP Softphone 132 ...
Page 142: ...Index 142 ...
