Version 6.6
837
October 2014
Installation & Operation Manual
47
.
Troubleshooting Strategy
Problem
Possible Cause(s)
Actions to Take
See:
VLAN configuration
mismatch – for
ES/6600.
Verify that the VLAN configuration
of the OAM subnet on the Media
Gateway matches the VLAN
configuration of the external IP
network. Re-configure VLAN
configuration if needed.
'Working with
VLANs' on page
Wrong basic IP
configuration of SC
boards (e.g. subnet
mask or default
router)
Connect to the CLI interface of the
SC board via RS-232 serial
console.
Run
install
command and re-
configure the SC board’s basic
network configuration.
'Configuring the
Basic IP Network
Parameters of
SC Boards' on
page
ES board
malfunction
Reset both ES boards by extracting
them from the chassis and re-
inserting them. It may take up to 10
minutes for the ES boards to
complete the "reset procedure".
'Working with the
ES boards' on
page
No communication
with the Media
Gateway
(ping to the private
SC's IP works;
however, ping to
Telnet does not)
Media Gateway is in
Secure Mode
Use SSH to connect to the Media
Gateway's CLI interface on the SC
boards in Secure Configuration
Mode.
'Connecting to
the CLI via the IP
Network' on page
SC board is at the
OpenBoot level
(
ok
prompt)
Connect to the SC board’s CLI
interface via RS-232 serial console.
Press
Enter
. If you see the
ok
prompt – type
go
to continue
normal board's operation.
If this does not help – reset the
board by pressing the RESET
button. Wait up to 3 minutes until
the SC board completes the reboot.
If this does not help – extract the
board from the chassis and re-insert
it.
'Working with
System
Controller
Boards' on page
Summary of Contents for Mediant 8000
Page 2: ......
Page 33: ...Part I Hardware Overview This part describes the hardware overview of the Mediant 8000 chassis...
Page 34: ......
Page 90: ......
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Page 264: ......
Page 546: ......
Page 775: ...Part VI Maintenance This part describes the Mediant 8000 maintenance procedures...
Page 776: ......
Page 834: ......
Page 879: ...Part VIII Appendices This part describes additional Mediant 8000 configuration procedures...
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Page 924: ...Media Gateway Mediant 8000 www audiocodes com Installation Operation Maintenance Manual...