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EMS Alarm Guide

Version 3.2

LTRT-94602

In this document the Avaya G860 Media Gateway corresponds
to the Mediant 5000. Only information that applies to the
Mediant 5000 applies to the Avaya G860 Media Gateway.

Summary of Contents for LTRT-94602

Page 1: ...Alarm Guide Version 3 2 LTRT 94602 In this document the Avaya G860 Media Gateway corresponds to the Mediant 5000 Only information that applies to the Mediant 5000 applies to the Avaya G860 Media Gate...

Page 2: ...tee the accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions Updates to this document and other documents can be viewed and downloaded by regi...

Page 3: ...runkPack VoicePacketizer and VoIPerfect are trademarks or registered trademarks of AudioCodes Limited Customer Support Customer technical support and service are provided by AudioCodes Distributors Pa...

Page 4: ...nual MediaPack MGCP MEGACO User s Manual MediaPack User s Manual Element Management System EMS Server Installation Maintenance Manual Element Management System EMS Product Description Element Manageme...

Page 5: ...raded 19 1 14 Software Replaced 19 1 15 Hardware Replaced 20 1 16 HTTP Access Disabled 20 1 17 HTTP and HTTPS Disabled Alarm 21 1 18 PM File Generate 21 2 Mediant 5000 8000 Alarms 23 2 1 Board Failure...

Page 6: ...2 15 Operational State Change 50 3 2 16 Keep Alive Trap 51 3 2 17 NAT Traversal Alarm 51 3 2 18 Enchanced BIT Status 51 3 2 19 SS7 Link Operational State Changed 52 3 2 20 SS7 Link Inhibition Status...

Page 7: ...age Alarm 29 Table 2 8 Fan Alarm 30 Table 2 9 Temperature Alarm 30 Table 2 10 Ethernet External Link Alarm 31 Table 2 11 Ethernet Internal Link Alarm 32 Table 2 12 Power Supply Alarm 32 Table 2 13 Pus...

Page 8: ...nal State Changed 55 Table 3 25 SS7 Node Operational State Changed 56 Table 3 26 Threshold of Performance Monitored Object Exceeded 56 Table 3 27 HTTP Download Result 57 Table 3 28 Fan Tray Alarm 57 T...

Page 9: ...ateways 6 Hardware Mismatch Node Alarm All gateways 7 Configuration Mismatch Node Alarm MediaPacks Mediant 1000 2000 3000 IPMedia 2000 3000 8 Predefine Mismatch Node Alarm MediaPacks 9 No Mismatch Nod...

Page 10: ...rmSource EMS Server Probable Cause Application Subsystem Failure Severity Critical Additional Info Corrective Action Run netstats command to verify which application uses alarms reception port by defa...

Page 11: ...ent Alarm AlarmSource Call Agent Board Probable Cause Software Error Severity Major Additional Info Corrective Action In the Software Manager check that the Call Agent version is defined If not define...

Page 12: ...tion problem Try to ping the gateway to check if there is network communication Default gateway alive Open the network screen Check the default gateway IP address and ping it SNMP Community Strings Ve...

Page 13: ...tware Mismatch Table 1 5 Software Mismatch Textual Description Generated when the EMS detects a software version mismatch between the actual and the previous definition of the Media Gateway for exampl...

Page 14: ...3 6 1 4 1 5003 9 20 3 2 0 6 AlarmTitle Hardware Mismatch ItuAlarmType Equipment Alarm AlarmSource Media Gateway Probable Cause Equipment Malfunction Severity Major Additional Info Corrective Action P...

Page 15: ...rmSource Media Gateway Probable Cause Software Error Severity Warning Additional Info Corrective Action Run Configuration Verification command in order to compare EMS configuration and actual MG confi...

Page 16: ...Action No action should be taken this is an information alarm only Media Gateways MediaPack 1 9 Mismatch Cleared Table 1 9 Mismatch Cleared Textual Description Generated when the EMS detects that a h...

Page 17: ...on Originated when a major software version change is detected by the EMS SNMP OID 1 3 6 1 4 1 5003 9 20 3 2 0 10 AlarmTitle Change MIB Version ItuAlarmType Equipment Alarm AlarmSource Media Gateway P...

Page 18: ...ity Major Additional Info Corrective Action Media Gateways All the gateways managed by the EMS 1 12 Insufficient Disk Space Table 1 12 Insufficient Disk Space Textual Description Originated when the E...

Page 19: ...e Replaced Table 1 14 Software Replaced Textual Description Originates when the EMS discovers a software version replace between board versions for example from V4 6 009 004 to V4 6 152 003 when both...

Page 20: ...Media Gateways MediaPacks Mediant 1000 Mediant 2000 IPmedia 2000 Mediant 3000 IPmedia 3000 1 16 HTTP Access Disabled Table 1 16 HTTP Access Disabled Textual Description Originated when HTTP access is...

Page 21: ...rate the gateways between two EMS servers secured unsecured Media Gateways Gateways using the HTTP server for the software upgrade procedure MediaPacks Mediant 1000 Mediant 2000 IPmedia 2000 Mediant 3...

Page 22: ......

Page 23: ...4 V5 2Alarm relevant to V5 2 configured Broadband Access Gateways only 5 TrunkAlarm 6 ConfigurationError 7 OperationalInfo 8 VoltageAlarm 9 FanAlarm 10 tgTemperatureAlarm 11 EthernetExternalLinkAlarm...

Page 24: ...to Users For Users convenience all alarms generated by the Media Gateway have the same standard structure including the fields shown in the table Table 2 2 Admin State Change Description This trap is...

Page 25: ...able Cause Disabled Underlying resource unavailable Enabled Other Severity Raise Disable depending on the MO Type lock for MGW Critical for Board Major and for Board Trunk Minor Clear Enabled severity...

Page 26: ...cleared according to the following standard 1 dsx1NoAlarm 2 dsx1RcvFarEndLOF 4 dsx1XmtFarEndLOF 8 dsx1RcvAIS 16 dsx1XmtAIS 32 dsx1LossOfFrame 64 dsx1LossOfSignal 128 dsx1LoopbackState 256 dsx1T16AIS...

Page 27: ...Alarm tgConfigurationError SNMP OID 1 3 6 1 4 1 5003 9 1 2 2 0 6 Alarm Title Configuration Error Alarm Source MO Path Alarm Type Processing error alarm Probable Cause Configuration or customization e...

Page 28: ...lInfo SNMP OID 1 3 6 1 4 1 5003 9 1 2 2 0 7 Alarm Title Operational Info Alarm Source MO Path Alarm Type Processing error alarm Probable Cause Other Severity Indeterminate Additional Info A string exp...

Page 29: ...Power problem Severity Warning Minor Major or Cleared Additional Info Info 1 Measured voltages 3 3V 5V 12V 12V Info 2 Crossed thresholds V1 V2 V3 V4 V5 V6 The configured thresholds are the voltage le...

Page 30: ...r Right The abbreviations for the Mediant 5000 are similar Info 2 Crossed Threshold Fx Configured thresholds F1 F2 F3 F4 Corrective Action If the alarm is set check the chassis air filter 2 10 Tempera...

Page 31: ...ble Cleared for enable Additional Info Info 1 Mediant 5000 MG Slots Ethernet links status 1 2 00 5 10 00000 Mediant 8000 MG Slots Ethernet links status 1 8 00000000 10 18 00000 Info 2 ES Ports ES LEDs...

Page 32: ...nstallation Operation Manual 2 13 Power Supply Alarm The table describes the alarm and shows the alarm information presented to Users For Users convenience all alarms generated by the Media Gateway ha...

Page 33: ...ush Button Alarm Description Alarms relays manually deactivated SNMP Alarm tgPushButtonAlarm SNMP OID 1 3 6 1 4 1 5003 9 1 2 2 0 14 Alarm Title Push Button Alarm Alarm Source SAT Pushbutton Cutoff Swi...

Page 34: ...1 2 2 0 4 Alarm Title BoardTemperatureAlarm Alarm Source Board Alarm Type Equipment alarm Probable Cause Unacceptable temperature Severity Critical Additional Info Board temperature is too high Correc...

Page 35: ...TM PSTN FbrGrp FbrGrpLnk TUG3 0 fro SDH and 0 1 2 for Sonet Alarm Type communicationsAlarm Probable Cause degradedSignal Severity All local alarms Major All remote alarms Minor or Cleared Additional I...

Page 36: ...o normal Additional Info Info 1 Fault Element string from the list of board s components ElementID in the case of TP including its index Info 2 Test Initiative Board Startup Diagnostics PeriodicDiagno...

Page 37: ...Alarm Source Other Alarm Type Communications alarm Probable Cause Severity Warning when the connection with the NTP server is lost see Textual Description above or Clear when the NTP server has been r...

Page 38: ...e alarm information presented to Users For Users convenience all alarms generated by the Media Gateway have the same standard structure including the fields shown in the table Table 2 19 Configuration...

Page 39: ...rror 2 Configuration Error 3 Temperature Alarm 4 Initialization Ended 5 Resetting Board 6 Admin State Change 7 Call Resources Alarm 8 MSC Controller Registration Alarm 9 Ethernet Link Alarm 10 System...

Page 40: ...larm 37 D Channel Status 38 SONET Section LOF Alarm 39 SONET Section LOS Alarm 40 SONET Line AIS Alarm 41 SONET Line RDI Alarm The tables in this section show the alarms and the alarm information pres...

Page 41: ...2 0 1 Alarm Title Board Fatal Error Alarm Type Equipment Alarm Alarm Source Probable Cause Underlying resource unavailable Severity Critical Additional Info NULL Corrective Action Capture the alarm i...

Page 42: ...arm The table describes the alarm and shows the alarm information presented to Users For Users convenience all alarms generated by the device have the same standard structure including the fields show...

Page 43: ...use Other Severity Major Additional Info NULL 3 2 5 Board Resetting Following Software Reset The table describes the alarm and shows the alarm information presented to Users For Users convenience all...

Page 44: ...a new state Note that all state changes are instigated by the parameter acgwAdminState Time limit set in the parameter acgwAdminStateLockControl GateWay shutting down Max time to LOCK d sec No time li...

Page 45: ...call are available Activated only if the parameter EnableRai is set The threshold is determined according to parameters RAIHIGHTHRESHOLD and RAILOWTHRESHOLD SNMP Alarm acBoardCallResourcesAlarm SNMP O...

Page 46: ...nternal routing used Gatekeeper not found ip a b c d Redundant Gatekeeper enabled Gatekeeper found ip a b c d SNMP Alarm acBoardControllerFailureAlarm SNMP OID 1 3 6 1 4 1 5003 9 10 1 21 2 0 9 Alarm T...

Page 47: ...10 Alarm Title Ethernet Link Down Alarm Type Equipment Alarm Alarm Source Probable Cause Input Output Device Error Other Underlying resource unavailable Severity Critical Cleared Major Additional Inf...

Page 48: ...until reboot as it denotes a possible loss of information until the next reboot If an alarm was raised when the table was full it is possible that the alarm is active but does not appear in the active...

Page 49: ...RDI conditions are not present ATM Port Alarm port number text SNMP Alarm acAtmPortAlarm SNMP OID 1 3 6 1 4 1 5003 9 10 1 21 2 0 13 Alarm Title ATM Port Alarm Alarm Type Equipment Alarm Alarm Source A...

Page 50: ...evice is properly configured with audio and that the device has been enabled Ensure that the IP address for the APS has been properly specified on the device Ensure that both the APS server and applic...

Page 51: ...r The ini file contains the following line SendKeepAliveTrap 1 Keep alive is sent out every x second x 0 9 of the time defined in the NatBindingDefaultTimeout parameter SNMP Alarm acKeepAlive SNMP OID...

Page 52: ...P3 layer then this string equals SP i linkset i slc i Where i SP number i Link Set number i SLC number Otherwise there is NO additional text SNMP Alarm acSS7LinkStateChangeAlarm SNMP OID 1 3 6 1 4 1 5...

Page 53: ...ngestion state UNINHIBITED INHIBITED SNMP Alarm acSS7LinkInhibitStateChangeAlarm SNMP OID 1 3 6 1 4 1 5003 9 10 1 21 2 0 20 Alarm Title SS7 Link Inhibit State Change Alarm Alarm Type communicationsAla...

Page 54: ...GESTED local or remote SS7 Link i is s s i Link number s IF link has MTP3 layer then this string equals SP i linkset i slc i Where i SP number i Link Set number i SLC number Otherwise there is NO addi...

Page 55: ...r Severity Major Clear Additional Info Corrective Action For full details refer to the equipment documentation and the standards relevant to SS7 MTP3 3 2 24 SS7 Routeset Operational State Changed Tabl...

Page 56: ...Node must complete its MTP3 restart procedure and become un isolated 3 2 26 SS7 Redundancy Alarm Support for this alarm is pending 3 2 27 Threshold of Performance Monitored Object Exceeded Table 3 26...

Page 57: ...arm 3 for failures and other 0 for success Probable Cause Other Severity Indeterminate Additional Info Corrective Action 3 2 29 Fan Tray Alarm Table 3 28 Fan Tray Alarm Description Alarm is generated...

Page 58: ...slot number Alarm Type Equipment Alarm Probable Cause Power problem Severity Major Clear Additional Info Corrective Action 3 2 31 PEM Alarm Table 3 30 PEM Alarm Description Generated if either The HA...

Page 59: ...le removed or missing SNMP Alarm acSAMissingAlarm SNMP OID 1 3 6 1 4 1 5003 9 10 1 21 2 0 32 Alarm Title SA Module Alarm Alarm Source Chassis 0 SA m where m is the Shelf Alarm module s slot number Ala...

Page 60: ...is the 6310 module s slot number Alarm Type Quality Of Service Alarm Probable Cause Out of service Severity Critical Minor Clear Additional Info Corrective Action 3 2 34 HA System Configuration Misma...

Page 61: ...s the 6310 module s slot number Alarm Type Quality Of Service Alarm Probable Cause Out of service Severity Critical on raise Clear on clear Additional Info Corrective Action 3 2 36 User Input Alarm Ta...

Page 62: ...on clear Additional Info Corrective Action 3 2 38 SONET Section LOF Alarm Table 3 37 SONET Section LOF Alarm Description LOF condition is present on SONET no m The field sonetSectionCurrentStatus in...

Page 63: ...re m is the SONET I F number Alarm Type Communications Alarm Probable Cause Loss of signal Severity Critical on raise Clear on clear Additional Info Corrective Action 3 2 40 SONET Line AIS Alarm Table...

Page 64: ...atus in the sonetLineCurrentTable will have a value of sonetLineRDI 4 SNMP Alarm acSonetLineRDIAlarm SNMP OID 1 3 6 1 4 1 5003 9 10 1 21 2 0 41 Alarm Title SONET Line RDI Alarm Alarm Source Interfaces...

Page 65: ...an Tray Alarm 57 Feature Key Related Error 44 G Gatekeeper Proxy not Found or Registration Failed 45 Gateway Administrative State Changed 44 GW Switchover Alarm 37 H HA System Configuration Mismatch A...

Page 66: ...tion Status Changed Local or Remote 53 SS7 Link Operational State Changed 52 SS7 Linkset Operational State Changed 55 SS7 Node Operational State Changed 56 SS7 Routeset Operational State Changed 55 St...

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