AstroJet M1DX Operator'S Manual Download

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SECTION 5

TROUBLESHOOTING

Toolbox System Status Messages

(

Valid for printers with firmware version 14.3 or higher installed

Use the

Duplex Toolbox System Status

screen to quickly determine and locate a problem in the Printers.

Status

Indicator

shows

ERROR

shows in red box.

Printer Graphic

Icon

highlights which Printer and system is affected.

The

System Status

information on the right displays the basic problem (

red

) and which of the two Printers (

Top

or Bottom

) is affected.

Ink Levels

displays ink status in both Top and Bottom Printers.

Control Buttons

(

at screen

bottom

) let you perform often used tasks without leaving the screen.

Listed below are some of the messages that may appear in System Status.

SYSTEM STATUS

SOURCE

SOLUTION

Out of Paper
Media is not reaching
Print Engine. Hesitation
in media feed.

Load media into Printer and
press

Pause/Resume

button to

resume printing.
If media is present; check/adjust
Guides and Separators.

Paper/Media Jam

See below

Paper/Media jam
detected.
Printer has detected
that one (

or all

) of

media sensors are
blocked (

interrupted

Carefully remove jammed media
from Printer and close Print
Engine. System Status message
in

red

should go away.

Toolbox

Paperpath Sensor

indicators

should change from

red to green.

After jam is cleared, you can:

Press

Pause/Resume

to resume

printing.
Press

Cancel Job

to cancel job,

then manually clear job from
computer’s print queue.

Summary of Contents for M1DX

Page 1: ...AstroJetTM M1DX COLOR DUPLEX PRINTER OPERATOR GUIDE ASTRO MACHINE CORP 630 Lively Blvd Elk Grove Village IL 60007 Phone 847 364 6363 Fax 847 364 9898 www astromachine com ...

Page 2: ...ent walls or furniture DO NOT remove covers Covers enclose hazardous parts that should only be accessed by a qualified service representative Report any cover damage to your service representative This machine requires periodic maintenance Contact your authorized service representative for required service schedules To prevent overheating do not cover vent openings Use this equipment only for its ...

Page 3: ... Driver Top Printer 14 Uninstall Existing Printer Driver 14 Install Printer Driver 16 Install Over USB Connection 16 Install Over Network Connection Version A 18 Install Over Network Connection Version B 21 Install Firmware on Top Printer 23 Set Up Top and Bottom Printer Communication 25 Install Ink Tanks 26 Install Printhead Cartridge 28 Removing Head Media Guide 31 Install Remove Envelope Attach...

Page 4: ...ng Service Station 64 Replacing Ink Waste Tray 68 Jams in Printer 69 Cleaning 70 Shipping or Transporting Printer 72 SECTION 5 Troubleshooting Guide 76 Memjet Printhead 76 Printer 77 Errors and Warnings 78 Appendices 84 Appendix A Duplex Printer Specifications 84 Appendix B Supplies and Optional Hardware 85 Index 86 Printer Maintenance Schedule 92 ...

Page 5: ...____ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ __________...

Page 6: ......

Page 7: ...ine Access Open door to access the Print Engine for cleaning maintenance and service 5 Storage Compartment Store extra media and or supplies 6 Ethernet Ports Used to connect to Top Printer and to connect to Network if necessary Ports are interchangeable 7 Main Power Switch Receptacle and Fuse Plug in power cord here Switch turns main power ON OFF Use Control Panel LED Power switch to turn off mach...

Page 8: ...icators White Green and Red LEDs show Printer status at a glance White is ready or waiting Green is OK to print Red indicates a problem 5 Print Engine Access Door Access the Print Engine for maintenance cleaning and service Once unlatched Print Engine slides out on drawer type tracks 6 Storage Compartment Store extra ink printheads and media 7 Print Engine Latch Unlock to slide Print Engine out of...

Page 9: ...olor print area 4 Printhead Latch Release Button Button inside opening will initiate a Printhead Latch release cycle If system is primed runs a full system deprime cycle before Latch is released Lightly press button with a non conductive tool Same function can be accessed through Printer Toolbox User Interface screen on your computer 5 Print Ink Channels Button Prints 5 bars 1 bar from each ink ta...

Page 10: ...ck 3 Ink Waste Tray Catches any waste ink produced by system Tray is filled with absorbent material Tabs located at left and right sides of tray secure tray to print engine frame Please be sure tabs click in to secure tray 4 Service Station Cleans Printhead Cartridge of excess ink and debris keeps Printhead hydrated and protected when not in use captures ink used to keep nozzles clear and acts as ...

Page 11: ... Resumes Printing Press to Stop Paper Feed Immediately Printer will clear media in Printer and stop Press to Resume Printing Restart printing after a paper feed error such as a paper jam or running out of paper CANCEL CANCEL JOB Cancels a Job Press to Cancel a Job Once Printer has stopped pressing this button clears job from Printer and Print Queue in Driver NOTE Cancelled Jobs must be reloaded be...

Page 12: ... OFF Turns Duplex Printer power ON and OFF Turns off power for cleaning and maintenance Indicator LEDs Show readiness status in Printer Duplex Feeder and Duplex Printer White Ready No Job loaded Green Ready Job loaded Red Not Ready Action Required in area s showing red Clear media jams Duplex Feeder not set correctly for type of job sent out of paper out of ink etc ...

Page 13: ...Transport Locks Remove Service Station Transport Tab and Shipping Tape Install Adapter Feet on Top Printer Install Top Printer on Bottom Duplex Printer Plug in Printer and connect it to computer or network Update Install Firmware and Printer Driver on Top Printer Set up Top and Duplex Printer communication Install Ink Tanks Install Printhead Set up feed on Printer Choose a Location Position Duplex...

Page 14: ... Engine Access Door Remove 4 screws securing Transport Locking Bracket B to Frame Under Handle Remove Bracket and save for future use 4 Remove two Duplex Feeder Transport Brackets Remove screws C securing the two Brackets to the Duplex Feeder and Duplex Cabinet 3 screws per side NOTE Save all Transport Brackets and screws for later use 5 Reinstall Non operator Side Cover ...

Page 15: ...S WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE DO NOT ALLOW CLAMSHELL TO DROP OR SLAM CLOSED TO PREVENT DAMAGE TO THE INK LINES A STOP LIMITS RAISING CLAMSHELL MORE THAN 60 3 Remove cardboard Transport Tab A from Service Station 4 Remove tape B securing Head Media Guide If necessary wipe tape residue off Head Media Guide surface C 5 Carefully close and latch Upper Clamshell Sl...

Page 16: ...t on the operator side of the Printer These will help guide and stabilize the Top Printer onto the Bottom Printer 1 Remove the two Rubber Feet from the operator side Control Panel side of the Top Printer 2 Install two Adapter Feet included with Duplex Printer on the operator side of the Top Printer ...

Page 17: ...ottom Printer C Place the feet on the entry end of the Top Printer into the two holes located at the exit end of the Duplex Bottom Printer NOTE Make sure the Top Printer sits flat on the Duplex Bottom Printer Do not connect the Top Printer to the Duplex Printer with the short network cable at this time 2 Double Sided Printing Raise the Duplex Feeder D until it attaches magnetically to the exit end...

Page 18: ... to Computer or Network IMPORTANT For the initial first time installation DO NOT connect the Top Printer to the Duplex Printer via Ethernet cable until after the Top Printer s firmware and Printer Driver have been updated installed If Top Printer is connected to a computer via USB port 2 Plug Ethernet Cord included with Duplex Printer into Ethernet Port on Top Printer 3 and either Ethernet Port on...

Page 19: ...edure below to update the firmware and install a new Printer Driver If the Top Printer is new never before installed you can skip Step 1 1 If using an existing previously installed Top Printer Uninstall the current Printer Driver See Uninstall Existing Printer Driver If the Top Printer is new never before installed Skip to Step 2 2 Install Printer Driver on Top Printer See Install Printer Driver T...

Page 20: ...sting Printer Driver NOTE If installing a new Top Printer never installed you can skip this step and proceed to Install Printer Driver 1 Make sure Top Printer is plugged in and turned ON USB is disconnected and that no jobs are pending The Duplex Printer should not be connected to the Top Printer for this step 2 Open All Programs then find and select the Memjet Folder 3 Open the M Series Driver fo...

Page 21: ...TER 15 7 A window opens telling you the Printer was successfully uninstalled Click Finish 8 A window opens telling you the system must be rebooted to complete the process Save any open files and close other applications Click Reboot ...

Page 22: ...fari and Opera also supported CD DVD drive USB port 2 0 3 0 Ports will be identified as USB or Enhanced in Device Manager Microsoft Net Framework version 3 5 for 32 bit systems or Microsoft Net Framework version 4 for 64 bit systems must be installed NOTE Even if a higher NET Framework version is installed version 3 5 or 4 must also be installed or Toolbox will not open IMPORTANT Before installing...

Page 23: ...Connections Click Configure to print using USB Then click Next 5 Installing Printer Software Software download begins 6 Would You Like to Install This Device Software Click Install 7 Connect Device Now Turn Printer ON and connect USB cable Don t click on either button Software will finish installing ...

Page 24: ...nt of the IP address factory default NOTE Copy the 12 digit Hardware ID number listed on the Printer s on the label located just below the Ethernet port so you can identify the Printer s in a later step 1 Check that the Top Printer is plugged in and turned ON Make sure the Ethernet network cable is plugged into the Ethernet port on the Printer NOTE Duplex Printer should not be connected to the Top...

Page 25: ...ens Check the Printer column to verify you have an M Series printer Check the Hardware ID column and match the number listed to the number you copied previously from the Printer label Select that Printer Click Next NOTE If the Printer does not appear on the list the IP address may have to be assigned manually See Install Over Network Connection Version B 6 Installing Printer Software Software down...

Page 26: ...ork configured printer M Series Network 1 and a USB configured printer M Series USB To open the Toolbox utility over an Ethernet network connection Click Start All Programs Memjet M Series Driver Toolbox If more than one copy of the M Series Driver is installed you will have to choose which device you want the Toolbox to connect to To help choose the proper device you can identify the Printer s us...

Page 27: ...this time 2 Open the View drop down menu Click Service Menus Click Network Config button The Network Configuration window opens Your IT support person can fill in the necessary information or you can get it from them NOTE Make sure the dhcp and autoip boxes are unchecked Enter an ip_address Top Printer Click Submit 3 If using the USB connection disconnect the USB from the local computer or laptop ...

Page 28: ...k 1 and a USB configured printer M Series USB To open the Toolbox utility over an Ethernet network connection Click Start All Programs Memjet M Series Driver Toolbox If more than one copy of the M Series Driver is installed you will have to choose which device you want the Toolbox to connect to To help choose the proper device you can identify the Printer s using the Hardware ID you copied earlier...

Page 29: ...USB cable or Network cable is connected from the computer or network to the Top Printer Duplex Printer should not be connected to the Top Printer during this procedure NOTE Once started the Firmware installation runs automatically and requires NO operator interaction with the Printer The Install New Firmware process takes about 5 10 minutes to complete 1 Open the Duplex CD Open the Firmware folder...

Page 30: ...er and click Update 6 Verify Firmware Version NOTE Printer Driver must also be installed Open Printer Toolbox and check Firmware Version Verify that you have firmware version R14 3 or higher Standard Toolbox System Information is located in the upper left corner of the screen Duplex Toolbox Firmware Version is located in Diagnostics on the Service Menu screen accessed using the View drop down menu...

Page 31: ...NOTE When duplex_master is checked the Top Printer is the master and the Duplex Printer is subordinate to the Top Printer 5 Click Submit 6 Printer will reset and restart Use the short network cable included to connect the Top and Duplex Printers Open the Toolbox Now there should be a Duplex View menu option visible under Network Config 7 If you click Duplex View the Toolbox window should change to...

Page 32: ...e that C K2 Y M K1 boxes are empty 2 Select Bottom Unit from Service drop down menu Click Replace Ink Tanks Disconnects Printer communication with Ink Tanks and allows safe installation and replacement Once Confirm screen displays it is safe to install Ink Tanks IMPORTANT DO NOT press Continue until after installing Ink Tank s and closing Ink Tank Latches 3 Lower Duplex Feeder Open Print Engine Ac...

Page 33: ...e on Confirm screen Click on the Service drop down menu in the Toolbox Select Bottom Unit and Refresh Ink Levels On the System Status screen Ink colors fill in as Ink Tanks are installed If ink colors do not fill in after a few seconds click Replace Ink Tanks again and reinstall Ink Tank s 7 Slide and latch Print Engine into cabinet Close Print Engine Access Door Return Duplex Feeder to double sid...

Page 34: ...ing Printhead can compromise print quality due to dehydration DO NOT place an unwrapped Printhead on any surface before installing Protect Printhead from scratches dust fibers dirt and other contaminants at all times 1 With Printer power ON lower Duplex Feeder Open Print Engine Access Door on Duplex Printer Unlatch and pull out Print Engine Press Printhead Latch Release Button 1 Printer runs then ...

Page 35: ...trip to touch electrical contacts D Remove protective strip from Printhead Nozzles Hold Printhead by the handle Pull strip tab and slowly peel strip from Printhead DO NOT pull strip at less than a 45 angle from Printhead surface DO NOT allow removed strip to touch Printhead Nozzles 3 Carefully insert Cartridge into compartment at an angle 4 with Printhead surface facing down and Ink Nozzles facing...

Page 36: ...up and primes ink into Printhead May take a few minutes Make sure ink is flowing through hoses 6 Open the Printer Status screen Notice that some information is in red As the Printer circulates ink and primes system these fields should all turn black Check that Printhead icon 7 in Duplex image is primed solid color 7 When ONLINE 8 appears the Printer is ready for use NOTE If the Printhead icon cont...

Page 37: ...ower Duplex Feeder Open Print Engine Access Door Unlatch and pull out Print Engine 2 Open Print Engine Clamshell 3 A B Slide Envelope Printing Attachment to the left and pull down on Head Media Guide to release it from metal support C Remove Guide from Printer Save for later use CAUTION HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE DO NOT ALLOW CLAMSHELL ...

Page 38: ...ozzles end to end using distilled water and a damp lint free cloth Close and latch Printhead Clamshell Close Top Cover Remove 1 Carefully pull out right hand Spacer smaller in hole in Service Station Platen A 2 Carefully pull out left hand Spacer larger in hole on left end of Service Station Platen B 3 Wipe Printhead Nozzles end to end using distilled water and a damp lint free cloth Close and lat...

Page 39: ...as shown below Install Drop Tray For Single sided Printing 1 Lower Duplex Feeder A 2 Position Drop Tray on top of Duplex Feeder as shown B For Double sided Printing 1 Raise Duplex Feeder A into upright position 2 Slide Drop Tray Base under the bracket located at the exit end of the Duplex Printer 3 Push in place until Drop Tray fits into slots in bracket B ...

Page 40: ...ouches the Rollers as it exits the Printer 5 Connect Conveyor power cord to power receptacle Set desired Conveyor speed For Double sided printing 1 Raise Duplex Feeder A 2 Move Guide Roller Assembly and Stacking Tray to opposite ends of the Conveyor 3 Make sure that the Conveyor Reversing Switch B located under Conveyor is set to Right to Left operation 4 Install CDM 700 Conveyor Legs Kit on Conve...

Page 41: ...is in the raised position and magnetically attached to the exit end of the Top Printer 2 In the Print Driver make sure the Duplex Settings are selected in the General tab 3 Position the Drop Tray or Conveyor See Install Drop Tray or Conveyor Single sided Printing 1 Duplex Feeder A is in the lowered position 2 In the Print Driver make sure the Duplex Settings are turned OFF in the General tab 3 Pos...

Page 42: ... Duplex Printer Toolbox Select the Print dropdown menu and select Print Setup Page This double sided page prints a pattern that will show how the Top and Bottom Printers are aligned Hold the page up to the light to get an indication of how much adjustment may be needed 2 Remove the Non operator Side Cover 6 screws Open the Print Engine Access Door on the Duplex Printer 3 Open the Storage Door belo...

Page 43: ...e 7 Open the Duplex Toolbox From the Print drop down menu select Print Setup Page Once that prints check alignment of front and back pages Turn Knob to adjust Bottom Unit Print Engine position Continue printing Setup Pages after each adjustment until front and back pages align Once page is properly aligned tighten the two Latch mounting screws Both Printers media paths should now be aligned any fi...

Page 44: ... is set up click File then Print Window at right opens Make sure M Series Driver is selected Printer Clicking Printer Properties opens the Properties window General Tab General tab lets you select Orientation Portrait default Landscape Rotate 180 and Mirrored Page Buffering Loads entire print job before printing starts Mask Optimization checked is default setting optimizes images for printing in m...

Page 45: ...able Document is automatically resized to fit new media Also create and save a Custom Size to suit your needs NOTE Do not exceed maximum paper size for Printer Duplex Settings Sets the Duplex Printer for single or double sided printing when attached to the Top Printer Also set the Binding for the print job NOTE This feature is inactive if the Top Printer is not connected to the Duplex Bottom Print...

Page 46: ...int on Specify particular size of paper to print on regardless of size of original document Checking Scale to Fit automatically resizes document to fit on new page size Printing Adjustments Make minor positioning changes to print area in relation to media if needed Also set measurements to be in Inches Millimeters or Pixels NOTE Printing Adjustments only works when Print Area is less than full pri...

Page 47: ...nt of ink in gap between pieces to keep nozzles refreshed For irregular shaped pieces like an envelope flap Sensor may read lower end as the edge and spray on the tip of the flap instead of actual gap between pieces This feature allows you to manually set gap in 0 1mm increments to account for extra length needed to reach actual gap See also Purge Bar Position in Printer Toolbox section Watermark ...

Page 48: ... may have developed and saved for various jobs when you update Printer firmware Export Send custom settings to a holding file before downloading new firmware Import Return custom settings after firmware installation is complete This tab is also used to import custom media size packages or watermarks from your dealer if they are available IMPORTANT BEFORE UPDATING ANY PRINTER FIRM WARE REMEMBER TO ...

Page 49: ...RAM partitions Clean Printhead Buttons Provide 3 levels of cleaning for Printhead Cartridge Quick Clean Printhead Circulates ink wipes and cleans Printhead Cartridge Normal Clean Printhead Runs cleaning and wiping routine twice for better flushing and cleaning Full Clean Printhead Runs cleaning routine multiple times for the most thorough flushing and cleaning of Printhead NOTE If Printer is conne...

Page 50: ... Set Up Top Printer and Bottom Printer Communication in the Installation section When the Duplex Toolbox window opens A System Status Indicator and Drop Down Menu Options at top of screen B Check Printer Status of both Printers across middle of screen C Four often used control buttons at bottom of screen Drop Down Menu Options There are four Drop Down Menus View Maintenance Service and Print The d...

Page 51: ...lays percentage of ink remaining in each of the Ink Tanks in both Printers Printer Icon Shows status of Media Sensors located in the media feed path of both Printers Also shows status of Ink Valves Service Station and Printhead These can alert the operator to the type and location of a problem See icon key at right Another icon shows when Back Page is activated see Printer Driver Properties Genera...

Page 52: ...ob after a set amount of media is run Settings are 50 Pages Default 100 Pages 250 Pages 500 Pages 1000 Pages and 2500 Pages NOTE Changing setting from Default may cause print quality issues and reduce Printhead life Use 50 Pages Default setting only with media at least letter sized or A4 length or longer Purge Bar Position In operation Printhead spits a small amount of ink in gap between pieces to...

Page 53: ...r estimated amount of ink left in each Ink Tank Monitor ink use and consumption and schedule Tank changes saving down time during a print run NOTE Ink Usage only works when a new Ink Tank is installed and left in the Printer INK ESTIMATION MODE Lets you predetermine how much ink a given job may use prior to printing a job This is useful for determining per piece costs Job is sent to Printer and lo...

Page 54: ...d Entering the Service Menu password provides access to more advanced Printer control and maintenance menus For authorized service personnel only Diagnostics From this screen you can see current status of both Printers You can also Serial Debug Log Download and save a log of the Printer status for each Printer to send to a technician to help diagnose a problem Clicking this button creates a snapsh...

Page 55: ...rnet cable from the Ethernet port on the Top Printer A to network Port on Rear Panel of Bottom Duplex Printer B 2 To connect Printer to a network open the Duplex Toolbox Select View then select Service Menus Click Network Config 3 Network Configuration screen opens Three addresses are listed The network ip_address for the Top Printer There are also different internal communication addresses for bo...

Page 56: ...ect Ignore Exit Sensor then click Submit in User Interface screen to bypass Exit Sensor Clamshell Switch Clamshell Open 1 Clamshell Closed 0 Printhead Latch Closed 0 Open 1 Lifter Arm Up 1 Down 0 Sled Index Cap Position 0 Print Wipe Positions 1 Sled Home False 0 True 1 Paper Feed Sensor Covered media present sensor dirty 1 Uncovered no media 0 Valve Position Displays operating positions of Dual Pi...

Page 57: ...nit submenus Using these features affects only the specified Printer Bottom Printer in this example Replace Ink Tanks Disconnects Printer communication with Ink Tank Sensor Allows safe removal of Ink Tanks Refresh Ink Levels Updates or confirms ink levels shown at left of screen Eject Service Station Releases Service Station for removal for cleaning repair or replacement Install Service Station Pu...

Page 58: ...r Printer and Duplex Printer Print Diagnostics Prints basic Printer information memory Network Settings Event Log and RAM partitions Print Printhead Test Prints color bands text and patterns to check condition of Printhead s ink nozzles NOTE Uses less ink than Print Ink Channels or Print Color Bars Print Ink Channels Prints 5 bars per Printer 1 bar from each ink tank to indicate how well Printhead...

Page 59: ... download the bin file and save it to your desktop 2 From Start Menu open All Programs Open Memjet folder then M Series Driver Click Update Firmware 3 Click Browse button Find and select file just saved to your desktop Click Open 4 When Update printer firmware window opens select M Series Printer you want to update NOTE You can only update one Printer at a time 5 Click Update DO NOT touch Printer ...

Page 60: ...status boxes C K2 Y M K1 are on the left The boxes may be low or empty 2 Click Service drop down menu Select Bottom Unit and Replace Ink Tanks Disconnects Printer communication with Ink Tanks and allows safe installation and replacement Once Confirm screen displays it is safe to remove Ink Tanks IMPORTANT DO NOT press Continue until after you have removed and replaced Ink Tank s and closed Ink Tan...

Page 61: ... colors fill in as Ink Tanks are installed If ink colors do not fill in after a few seconds click Replace Ink Tanks again and reinstall Ink Tank s NOTE If Ink Tank is installed but Ink Tank indicator still does not refresh see Cleaning Ink Tank Contacts on next page 7 When Printer stops processing and all fields in System Status are black Printer is ready for use 8 Slide and latch Print Engine bac...

Page 62: ...lect Bottom Unit and Replace Ink Tanks Once Confirm window opens it is safe to remove Ink Tanks IMPORTANT DO NOT press Continue until after removing and replacing Ink Tank s and closing Ink Tank Latches 2 Lower Duplex Feeder Open Side Door on Duplex Printer Unlatch and pull out Print Engine Release Ink Tank Latch es A Remove Ink Tank s B that did not refresh 3 Clean Ink Level Prism A and QA Chip c...

Page 63: ...ss Door Return Duplex Feeder to the double sided printing position Storage New Ink Tanks should be stored in original packaging and kept away from heat Opened Ink Tanks should remain in Printer Nominal Ink expiration date 24 months following date of manufacture ink fill date Disposal Safely dispose of Ink and Ink Tanks in accordance with local national regulations Clean up spills with soap and wat...

Page 64: ...d distilled water reference ASTM D5127 90 Type E II Electronic Grade Water and a damp lint free cloth wiping end to end Gray strip located below orange strip Take care not to damage copper contacts metal plate or gold Printhead surface 4 Close and latch Print Engine Clamshell Generally when ink supply is adequate and print quality remains poor or when automated cleaning processes or manually clean...

Page 65: ...k into Tanks Then Printhead Latch pops open 2 NOTE Perform this same function from your computer by clicking Printhead Release in the Service drop down menu on the System Status screen CAUTION DO NOT PRY OR MANUALLY LIFT PRINTHEAD LATCH OR LATCH MAY BREAK ONLY OPEN LATCH USING PRINTER S RELEASE BUTTON OR PRINTHEAD RELEASE COMMAND IN PRINTER TOOLBOX 3 Make sure Printhead Latch is fully opened to re...

Page 66: ...ove protective strip from Printhead Nozzles Hold Printhead by handle Pull strip tab and slowly peel strip from Printhead DO NOT pull strip at less than a 45 angle from Printhead surface DO NOT allow removed strip to touch Printhead Nozzles NOTE Keep foil packaging to store dispose of old Printhead Cartridge 5 Carefully insert Cartridge into compartment at an angle 4 with Printhead surface facing d...

Page 67: ...bles appear you may have to tap lines or click Circulate Ink in Printer Toolbox under Maintenance to clear them 8 Watch Printer Status screen Notice that some information is in red As Printer circulates ink and primes system these fields should all turn black Check that the Printhead icon 7 in Duplex image is primed solid color 9 When ONLINE 8 appears Printer is ready for use NOTE If the Printhead...

Page 68: ...t use the entire length of Printhead some nozzles do not fire as often The most often used Nozzles will degrade more quickly Noticing effects of failing nozzles depends partly on the relative position of those nozzles to each other In simple terms number of images printed and amount of ink that will pass through printhead prior to printhead degradation will depend on make up of the images printed ...

Page 69: ...ies printHead Print page to include with your return 2 Open Printer Toolbox Open Print drop down menu and select Print Ink Channels 3 Remove Printhead Cartridge from Printer per replacement instructions found in Operator s Manual 4 Snap Printhead back into orange plastic protective cover it was shipped in IMPORTANT Make sure all foam pads that came with protective cover are installed and in place ...

Page 70: ...ng or replacement 1 Lower Duplex Feeder Open Print Engine Access Door on Duplex Printer Unlatch and pull out Print Engine Release two latches and open Print Engine Clamshell Service Station will not fully eject with Clamshell closed 2 Open Printer Toolbox Open Service drop down menu Select Bottom Unit and click Eject Service Station button Once Printer pushes Service Station out turn Duplex Printe...

Page 71: ...nder Service Station before you remove it to catch any drips or leaks 4 Disconnect Ribbon Cable Slide Latch open on Service Station Circuit Board to release Ribbon Cable Remove Service Station 5 Carefully unwrap new Service Station NOTE Loose parts may fall out Keep roller side facing up when removing packaging CAUTION MAKE SURE LATCHES ON THE WIPER ROLLER ARE FULLY LOCKED BEFORE INSTALLING SERVIC...

Page 72: ... Close Latch 8 1 Slide Service Station into Service Station port until it touches bar Align with tracks along sides and Guide on Service Station dock floor 2 Look down through Top Cover to make sure Service Station is aligned with bar IMPORTANT Service Station must be perfectly aligned with bar to prevent misalignment and operating problems ...

Page 73: ...ce Station in NOTE Make sure wick hanging below Service Station is inside plastic trough inside Ink Tank Station to prevent ink seepage NOTE Service Station should operate smoothly If it binds chatters or grinds reinstall Service Station Lubricate Side Tracks and Guide if necessary 11 Close Clamshell Cover Slide and latch Print Engine into cabinet Close Print Engine Access Door Return Duplex Feede...

Page 74: ...m Print Engine during operation After a period of time it may become saturated and need replacement 1 Lower Duplex Feeder Open Print Engine Access Door on Duplex Printer Unlatch and pull out Print Engine 2 Push in on Tabs to release Ink Waste Tray and remove it from unit 3 Replace with a new Ink Waste Tray ...

Page 75: ...lex Feed Section A Open Duplex Feeder pinch two tabs together to release Duplex Feeder Cover latch Clear jam close Feeder Cover Print Engine Area B Lower Duplex Feeder C Open Print Engine Access Door Release latch and use handle slide Print Engine out of Duplex Printer cabinet D Release and lift two latches one on each side of Print Engine Clamshell at same time to raise Clamshell Clear jam then c...

Page 76: ...nk tray and capping station in Print Engine area as accumulated ink may splash onto other parts of Printer Take care not to damage PC Boards or electrical wiring 3 Exterior Wipe clean with a lint free cloth using any standard nonabrasive household cleaner that does not contain plastic harming solvents CAUTION NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO PRINTER EXCESS LIQUID COULD HARM ELECTRO...

Page 77: ...an Rollers B B1 Media Sensors Paper lint and dust may build up on Media Sensors Use a can of compressed air or a damp not wet foam or lint free cotton swab to gently swab Exit Sensor B Take care not to drip water into Circuit Boards Use a clean dry swab to dab surfaces dry NOTE Use compressed air to blow dust and debris off of clear panel over Sensor Receiver at entry end of Print Engine B1 see in...

Page 78: ...ress the Printhead Latch Release Button 1 Printer pumps any ink in system back into Tanks Then the Printhead Latch pops open 2 NOTE Perform this same function from your computer by clicking Printhead Release on User Interface screen in Printer Toolbox CAUTION DO NOT PRY OR MANUALLY LIFT PRINTHEAD LATCH OR LATCH MAY BREAK ONLY OPEN LATCH USING PRINTER S RELEASE BUTTON OR PRINTHEAD RELEASE COMMAND I...

Page 79: ...ottom Unit and Eject Service Station Once Printer pushes Service Station out turn Printer OFF TURN PRINTER POWER OFF CAUTION WHENEVER POWERING DOWN UNIT ALWAYS 1 PRESS POWER BUTTON ON CONTROL PANEL 2 WAIT FOR PRINTER TO STOP PROCESSING 3 THEN PRESS MAIN POWER SWITCH ON REAR PANEL 3 Carefully slide Service Station out of Service Station port NOTE Do not pull Service Station all the way out until yo...

Page 80: ...ove Ink Tanks 1 Lower Duplex Feeder Open Print Engine Access Door Unlatch and pull out Print Engine Open three Latches A and pull Ink Tank s out of Printer 2 Carefully package Ink Tanks in original packaging IMPORTANT Make sure ink seals on Ink Tanks face up to prevent leakage 3 Pack Ink Tank bays with absorbent towels to catch any ink drips or spills ...

Page 81: ...l 2 screws to secure the Print Engine Support Bracket A 3 Open Print Engine Access Door Install 4 screws to secure Transport Locking Bracket B to Frame Under Handle 4 Install screws C to secure the two Brackets to the Duplex Feeder and Duplex Cabinet 3 screws per side 5 Reinstall Non operator Side Cover ...

Page 82: ...shows regularly missing or misdirected nozzles or ink color mixing Debris on Printhead Perform startup routine Clean Printhead using Cleaning Levels in Driver or Toolbox Wipe Printhead manually with distilled water and a wet clean lint free cloth Replace Printhead Ink mixing Mixed or muddy colors Causes Ink flooding air in Printhead or a dirty Printhead Clean Printhead using Cleaning Levels in Dri...

Page 83: ... Sheet Separators on Feeder Uncurl media Minimum thickness for media is 0 004 No communication Improper cabling connector Unit not receiving power Use proper USB cable see Operator Manual Check plug connections ON OFF button and fuse on back panel Print too light or missing character dots Clogged or dirty Printhead Running out of ink Check Printhead Check Ink Tanks Blurry address Image is not shar...

Page 84: ...rinthead Remove Printhead Cartridge Check clean electrical contacts Reinsert Printhead Replace Printhead If problem persists contact technical support Multiple Inks Low Reorder Ink Multiple Ink Tanks Out Replace empty Ink Tanks Multiple Ink Tanks are missing Insert missing Ink Tanks Clean electrical contacts and reseat Ink Tanks Multiple Unauthorized Ink Tanks Remove and reinsert Ink Tank Replace ...

Page 85: ...used tasks without leaving the screen Listed below are some of the messages that may appear in System Status SYSTEM STATUS SOURCE SOLUTION Out of Paper Media is not reaching Print Engine Hesitation in media feed Load media into Printer and press Pause Resume button to resume printing If media is present check adjust Guides and Separators Paper Media Jam See below Paper Media jam detected Printer h...

Page 86: ...n of job being sent Dirty Encoder Wheel Check clean Transport Rollers Check clean Sensors Try changing orientation setting in software driver or setting a different media size Check clean Encoder Wheel If problem persists contact technical support INK _LOW X Color One or more Ink Tanks are low on ink Ink Tank replacement will be necessary soon Reorder Ink X Color One or more Ink Tanks are out of i...

Page 87: ...lt warning indicates more than 2 degrees FB or LR even if Printer continues to run Printer must be leveled again to prevent damage Make sure Printer is placed on level surface Failure to do so may result in severe ink mixing and cause an inaccurate ink level reading in Ink Tanks If just powered on wait a few minutes error may clear by itself Open the Diagnostics screen in the Duplex Printer Toolbo...

Page 88: ...nnector and flag sensors alignment Check Valve motor connector Check P2005 cable on MPCA At this point this error may represent an Ink Pump error since there is no return signal from pump and therefore a separate message describing an Ink Pump error Data Cables unplugged dirty Printhead contacts dirty PPCA contacts Check data cables P250 P260 clean Printhead contacts and or clean PPCA contacts ERR...

Page 89: ...for removing and installing Printhead Cartridge If you continue to have trouble priming Printhead check for kinked or pinched color tubes MECH_CANCELPAGE Job was cancelled by user pressing Cancel Job button Job was interrupted by Clamshell being momentarily opened Wait until print job has cleared from Printer Then manually clear job from computer s print queue Then send new print job Check to be s...

Page 90: ...Series EWS Toolbox DIAGNOSTICS Viewable in M Series EWS Toolbox FIRMWARE UPDATE Flash update through M Series EWS Toolbox SOFTWARE Windows TM Printer Drivers for Windows TM 8 8 1 10 RIP available PC INTERFACE USB 2 0 NETWORK INTERFACE Ethernet Port COUNTERS Permanent lifetime and job counter viewable in M Series EWS Toolbox DUTY CYCLE 350 000 letter sized A4 sheets per month DIMENSIONS M1 20 W x 2...

Page 91: ...chine Distributor SUPPLIES Black Ink Tank 123 2412 Cyan Ink Tank 123 2413 Magenta Ink Tank 123 2414 Yellow Ink Tank 123 2415 OPTIONAL HARDWARE Conveyor Stacker Conveyor Drop Tray Left to Right Conveyor Drop Tray Right to Left Conveyor Legs Kit Aligns Conveyor with exit end of M Series Printers CD CDM 700 DTM 255 DTM 250 Drop Tray Printer ...

Page 92: ...vice 51 View 44 Duplex Feeder 1 2 Latch 2 E Envelope Attachment Spacers 32 Envelope Printing Attachment 31 Error Messages 78 Ethernet Ports 1 F Feed Set up 35 Feeder Rollers Cleaning 70 Feeder Duplex 1 2 Feet Printer Adapter 10 Firmware Install 23 Update 53 Fuse Printer 1 G General Tab 38 H Handle Print Engine 2 Head Media Guide 31 I Import Export Tab Printer Driver 42 Indicators M1 Control Panel ...

Page 93: ...lignment 36 Assembly 11 Cleaning 70 Connect 12 Drop Tray 1 Ethernet Ports 1 Fuse 1 Install M1 Adapter Feet 10 Jams 69 Maintenance 54 Media Profiles Chart 39 Operating 38 Optional Hardware 85 Power Receptacle 1 Power Switch 1 Printer Communication 25 Service Station Transport Tab 9 Set up 7 Shipping Transporting 72 Specifications 84 Supplies 85 Top Printer Install Firmware 13 Troubleshooting 77 Unp...

Page 94: ...rvice Drop Down Menu 51 Services Tab 43 Set up Feed 35 Network Configuration 49 Printer 7 Printer Communication 25 Shipping Tape Remove 9 Shipping Transporting Printer 72 Spacers Envelope Attachment 32 Specifications Duplex Printer 84 Status Indicators 2 Storage Ink Tanks 57 Printhead 62 Storage Compartment 1 2 Supplies Printer 85 System Requirements Minimum 16 System Status Toolbox 45 T Transport...

Page 95: ...D PERFORMED BY OPERATOR Printhead Manual Wiping WIPE Ink Revolver Couplings and Connections Inspection Cleaning EVERY PRINTHEAD REMOVAL Residue and Debris Removal CLEAN CLEAN CLEAN CLEAN CLEAN Optical Sensors Media Path CLEAN CLEAN CLEAN Wiper Assembly Inspection INSPECT INSPECT INSPECT Grit Rollers Media Path INSPECT CLEAN Ink Tank Latches Ink Bay INSPECT Ink Tubing Couplings Components INSPECT I...

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