AstroJet M1DX, Operator'S Manual

Page: 83 / 97

SECTION 5
TROUBLESHOOTING
77
Printer
CONDITION PROBLEM SOLUTION
Ink Tank installed, no Ink
Level indication in Toolbox Ink Tank contacts dirty,
preventing Printer/Ink Tank
communication. Remove Ink Tank(s).
Clean prism and QA Chip contacts,
see
Maintenance , Cleaning Ink
Tank Contacts .
Extra lines; losing data Database problem. Check data in database program.
Improper output
(
address information out of
order, misfeeding, etc. )
Wrong interface settings.
Static electricity.
Dirty Media Sensor.
Check software or database on PC.
Close software, then turn Printer
OFF and ON.
Clean Media Sensor.
Media jams Double feeding.
Media is curled or bent.
Media is too thin.
Adjust Sheet Separators on Feeder.
Uncurl media.
Minimum thickness for media
is 0.004".
No communication Improper cabling / connector.
Unit not receiving power.
Use proper USB cable
(
see Operator Manual. )
Check plug connections, ON/OFF
button and fuse on back panel.
Print too light or missing
character dots Clogged or dirty Printhead.
Running out of ink. Check Printhead.
Check Ink Tanks.
Blurry address
Image is not sharp.
Clean Printhead using Cleaning
Levels in
Driver or Toolbox .
Clean Printhead manually using
distilled water and a wet, clean,
lint-free cloth.
Feeding problems Double sheets.
Misfeeds. Adjust Sheet Separators.
Job is sent to print but does
not print. Printer not turned ON.
Printer not connected
to computer.
Media Sensor is covered in
Print Engine. Check that Printer is ON.
Connect printer cable to computer
and resend job.
Open Print Engine and
remove media.