Ashley AG23, Owner’S Instruction And Operation Manual

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42
© 2021 United States Stove Company
Main burner
flame will
not light
ON/OFF rocker switch in
OFF position
Gas supply turned off Check
Gas supply turned off
Check for multiple shut-offs in the supply line. Verify gas
supply is turned on.
Low gas supply
Consult with plumber or gas supplier.
Check LP (propane) tank. Refill if necessary.
Wiring disconnection or
improper wiring
Check for faulty or incorrect wiring.
Plugged main burner orifice Remove blockage.
Pilot flame
Verify the pilot flame is properly directed to ignite burner.
See pilot flame troubleshooting above.
Remote control not working
properly
Replace batteries.
No call for heat
Verify remote control is powered ON and thermostat
operation is turned OFF.
Pilot and
burner
extinguish
while in
operation
No LP (propane) gas in tank Check LP (propane) tank. Refill if necessary.
Incorrect glass assembly
installation
Refer to Glass Frame Assembly Section
Incorrect vent cap
installation
Adjust if necessary.
Vent cap blockage Remove debris if necessary.
Improper pitch on
horizontal venting
1/4” (6 mm) rise per foot (30 cm) is required on horizontal
venting
Exhaust vent pipe leaking
exhaust gases back into
firebox
Check for leaks and repair if necessary.
Excessive draft
A restrictor may need to be installed or modified. Refer to
Restrictor Section.
Soot appears
on glass
Improper log placement Refer to Log Set Installation section.
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow
more air into the gas mix. Refer to Burner Venturi section.
Incorrect vent cap
installation
Adjust if necessary.
Vent cap blockage Remove debris if necessary.
No reaction
to command
Battery back batteries or
remote control batteries low Replace batteries.
No communication
between remote control and
ignition module
Reprogram remote control to the ignition module.
A maximum number of
failed ignitions or flame
restorations has been
reached
Reset ignition module.
TROUBLESHOOTING