Ashley AG23, Owner’S Instruction And Operation Manual

Page: 41 / 96

© 2021 United States Stove Company
41
TROUBLESHOOTING
Before proceeding with the steps in the following troubleshooting guide:
• Verify proper 120VAC power supply to the control module.
• Verify the control module battery pack and the remote control batteries are fresh and installed with
correct polarity.
• Verify all connections between the wire harnesses and the system components are proper and positive.
• Verify the communication link is established between the remote control and the ignition module.
• Verify inlet pressure meets the recommended inlet pressure. If necessary, adjust line pressure regulator.
Issue Cause Solution
Pilot will not
light
Electrical power interrupted
or disconnected
Restore electrical power to appliance or use battery back-
up.
Wiring disconnection
Ensure batteries are fully charged if using battery back-up
as power source.
Use wiring schematic in this manual to determine that all
wiring connections are secure and correct.
Gas supply turned off
Check remote shut-off valves from the appliance. Usually
there is a valve near the main gas line. There may be more
than (1) valve between the appliance and main gas line.
Pilot will not
stay lit
No LP (propane) gas in tank Check LP (propane tank). Refill if necessary.
Low gas pressure
Consult a plumber or a gas supplier.
Can be caused by situations such as a bent line, too narrow
diameter or pipe, or a low line pressure.
Pilot flame not making
contact with the flame
rectification sensor on the
pilot assembly
Verify the pilot flame envelopes the top of the flame sensor
and extends far enough onto burner for ignition.
To adjust pilot flame, turn pilot adjustment screw on the gas
valve clockwise to decrease flame, and counterclockwise
to increase flame.
Pilot adjustment screw not
sealed
Seal pilot adjustment screw. Do not over-tighten.
Pilot flame
always on,
or will not
extinguish
Control system set to CPI
mode
Set control system to IPI mode.
Flame burns
blue and lifts
off burner
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow
more air into the gas mix. Refer to Burner Venturi section.
Incorrect vent cap
installation
Adjust if necessary.
Blockage or leakage of the
vent system
Check the vent pipes for leaks, and the vent cap for debris.
Repair the vent pipes or remove debris from vent cap, if
necessary.
CAUTION: INSTALLATION AND REPAIR SHALL ONLY BE DONE BY A QUALIFIED SERVICE PERSON.
THE FIREPLACE SHOULD BE INSPECTED BEFORE USE BY A QUALIFIED SERVICE PERSON. IT IS
REQUIRED TO BE INSPECTED AT LEAST ONCE A YEAR BY A PROFESSIONAL SERVICE PERSON.