Io IP Transport, Capture, Display v16.2r1 83 www.aja.com
Warranty and Liability Information
Limited Warranty on Hardware
AJA Video Systems, Inc. (AJA Video) warrants that the hardware product, not
including storage modules or software components, will be free from defects in
materials and workmanship for a period of three years from the date of purchase. AJA
Video warrants that the storage modules provided as part of the hardware product
will be free from defects in materials and workmanship for a period of one year from
the date of purchase. AJA Video provides a separate software warranty as part of the
license agreement applicable to software components.
If the Customer brings a valid claim under this limited warranty for a hardware
product or storage module (hereafter, a “product”) during the applicable warranty
period, AJA Video will, at its sole option and as the Customer’s sole remedy for breach
of the above warranty, provide one of the following remedies:
• Repair or facilitate the repair the product within a reasonable period of time,
free of charge for parts and labor.
• Replace the product with a direct replacement or with a product that
performs substantially the same function as the original product.
• Issue a refund of the original purchase price less depreciation to be
determined based on the age of the product at the time remedy is sought
under this limited warranty.
To obtain service under this warranty, the Customer must notify AJA Video of the
defect before expiration of the warranty period and make suitable arrangements for
the performance of service by contacting AJA Video support through the channels
set forth on the support contacts web page at https://www.aja.com/support.
Except as stated, the Customer shall bear all shipping, packing, insurance and other
costs, excluding parts and labor, to effectuate repair. Customer shall pack and ship
the defective product to a service center designated by AJA Video, with shipping
charges prepaid. AJA Video shall pay to return the product to Customer, but only
if to a location within the country in which the AJA Video service center is located.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR
LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL
OF THE TERMS OF THIS PARAGRAPH MAY NOT APPLY TO YOU.
Limitation of Liability
Under no circumstances shall AJA video BE LIABLE IN ANY WAY FOR ANY LOST,
CORRUPTED OR DESTROYED DATA, FOOTAGE OR WORK, OR FOR ANY OTHER
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS,
OR FOR ANY THIRD PARTY CLAIM, IN CONNECTION WITH THE PRODUCT, WHETHER
RESULTING FROM DEFECTS IN THE PRODUCT, SOFTWARE OR HARDWARE FAILURE,
OR ANY OTHER CAUSE WHATSOEVER, EVEN IF AJA VIDEO HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. AJA VIDEO’S LIABILITY IN CONNECTION WITH THE
PRODUCT SHALL UNDER NO CIRCUMSTANCES EXCEED THE PURCHASE PRICE PAID
FOR THE PRODUCT. The foregoing limitations apply even if any remedy set forth in
this LIMITED WARRANTY fails of its essential purpose. SOME JURISDICTIONS DO NOT
ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE TERMS OF THIS PARAGRAPH
MAY NOT APPLY TO YOU.
Governing Law and Language; Your Rights
This limited warranty is the only warranty provided by AJA Video on the hardware
product. It supersedes all prior or contemporaneous understandings regarding such
subject matter. No amendment to or modification of this warranty will be binding
unless in writing and signed by AJA Video. The laws of the State of California, USA
will govern this warranty and any dispute arising from it. Any translation of this
