10-8
Questions? Refer to Page 10-10 for Technical Support Instructions.
Symptom/Error Message
Explanation
How To Respond
The test result is below the measuring
limit of the system.
1.
Repeat the test with a new test strip.
2.
If the result persists, follow your facility's
procedure.
The test result is above the measuring
limit of the system.
1.
Repeat the test with a new test strip.
2.
If the result persists, follow your facility's
procedure.
The test strip or the test strip port is wet,
defective, contaminated or the
wrong test strip was inserted.
1.
Remove the old test strip.
2.
Press
1
to continue testing with a
New
Strip.
Or,
Press
2
to
Exit
to the
Test Menu.
There may be a problem with the test strip.
One of several 4-digit error codes may
be displayed. These codes provide Abbott
personnel additional information about the
problem. Errors include:
1.
Press
1
to repeat the test with a
New
Strip
or
2
to
Exit
.
2.
If the error occurs again, record the
4-digit error code and contact Abbott
Technical Support.
4327 - The strip was removed during
testing.
Repeat the test with a new test strip.
4330 - Blood glucose may be too high to
be read by the system or there may be a
problem with the test strip.
Repeat the test with a new test strip. If the
error occurs again, confirm the result by
performing a laboratory reference test.
20 mg/dL
During Any Test:
Chapter 10: Troubleshooting