10-6
Questions? Refer to Page 10-10 for Technical Support Instructions.
Symptom/Error Message
Explanation
How To Respond
During Any Test:
The bar code just scanned was not accepted.
Possible reasons are:
• The red scanner beam did not pass across
all the bars of the code.
• The bar code was damaged or
poorly printed.
• The bar code was not of the type specified
for this ID or lot number.
1.
Rescan the bar code or manually enter the
ID or lot number.
2.
Notify the system administrator. The
problem may be the printing of the bar
code or the setup.
The bar code just scanned is from a foil
packet of test strips that has expired.
1.
Discard the expired test strips.
2.
Repeat the scan with a new, unexpired foil
packet of test strips.
The ID or lot number just scanned or
entered is too long or too short, according
to format defined during the setup of this
monitor.
1.
Verify and re-enter the ID or lot number
using the bar code scanner or keypad.
2.
If the problem persists, notify the
system administrator.
The ID or lot number just scanned or
entered is not on the list of acceptable ID’s
or lot numbers defined for this monitor.
(The menu item
2 – Continue
appear only
if this option is set to Warn.)
1.
Press
1
to
ReEnter
the ID or lot number
using the bar code scanner or keypad.
Or,
Press
2
to
Continue
testing.
2.
If the problem persists, notify the
system administrator.
The strip inserted is a Glucose strip, while
the monitor was expecting a Ketone strip
(or vice versa).
Press
1
to replace with the expected test
strip.
Or,
Press
2
to
Exit
.
Chapter 10: Troubleshooting
