53
❽ Troubleshooting
• Before you contact your retailer, please carry out these few simple checks using the following
tables if a problem occurs.
• If the problem persists, contact your retailer.
•
: Actions to be performed by a qualified technician only
8.1 I Appliance behaviour
Information messages can be deleted by pressing
for 4 seconds.
Some messages require human intervention and cannot be deleted.
8.1.1 Appliance WITHOUT pH Link module or Dual Link module
Message
Possible cause
Solution
"NO FLOW"
"CHECK PUMP"
(
“INFO”
indicator
lit during the
production timers)
•
Filter pump failure.
•
The filter and/or skimmer(s) are dirty.
•
By-pass valve(s) closed.
•
Disconnection or failure of the flow
switch.
•
Check the pump, the filter, the skimmer(s) and
the by-pass valve(s). Clean them if necessary.
•
Check the wire connections (flow switch).
•
Check that the flow switch is working correctly
(replace it if necessary: contact the retailer)
.
"PROD. ERROR"
(
“INFO”
indicator
flashing)
•
Poor connection of the power supply
cord from the cell to the cell or inside the
appliance.
•
The cell plates are worn, scaled up or
broken.
•
Internal electronic problem in the
control box following an external electric
incident.
•
Switch off the appliance (
button) and
switch off the power supply to the control
box, then check the connections for all cables
(mains power supply, cell, etc.).
•
Replace the cell.
•
Check the power supply board: contact
your
retailer)
.
"CONDUCTIVITY"
(
“SALTS”
indicator
lit)
•
For models with a temperature sensor,
this error can be caused by low water
conductivity (low minerals). If no
temperature sensor is present: this
error may be caused by a low water
temperature or a low minerals level.
•
Low minerals due to water loss or
dilution (filter backwash, water renewal,
rain, leaks, etc.).
•
Can vary depending on the temperature
and age of the cell. The voltage across
the cell terminals varies in time.
•
The cell is worn, scaled up or broken.
•
Check the water temperature.
•
Check the condition of the cell plates.
•
Measure the minerals concentration in the
pool water using a salinity tester or a test strip,
then add minerals to the pool to keep the level
at 4 g/L. If you do not know the minerals level
or how to test it, contact your retailer.
"OVERHEATING"
(
“INFO”
indicator
lit)
•
The temperature inside the control box is
too high, chlorination slows (>85 °C) then
stops (> 90 °C) if the temperature does
not fall back down in order to protect the
electric circuits.
•
If the box is installed outdoors, protect it from
direct sunlight.
•
Chlorination resumes automatically once the
temperature has fallen back down.
• Problem on
the appliance.
"LOW WATER
TEMP."
(
"INFO"
indicator
lit, the temperature
displayed on
the screen flashes).
•
The water temperature measured by the
appliance's temperature sensor is less
than or equal to 10°C; production stops
in order to protect the cell.
•
Chlorination will automatically resume at the
Low mode chlorination rate between 10 and
15°C.
•
Chlorination will automatically resume
at the normal chlorination rate when the
temperature exceeds 15°C.
EN
