IOLMaster 700
4.5.5
Teleservice Offline
The Teleservice offline function is used to create a ‘Service Package’ containing service-relevant data
(log files, crash reports, configuration settings). It is possible for the user to create a service package
without assistance from a field service engineer (FSE).
Procedure:
Connect a USB stick/removable media.
1)
Logon as user ‘Service’ or ‘Administrator.
2)
Navigate to the “General settings” menu.
3)
Scroll down (using swipe or a mouse) to
4)
“ZEISS Teleservice”.
Click “Teleservice Offline …”.
5)
Fig. 69 - Teleservice offline launcher
Enter meaningful information regarding the
6)
instrument location/contact data and the
problem description. Not mandatory.
Click “Continue”.
7)
Fig. 70 - Service Package description
Select the location where the Service Package
8)
should be saved.
NOT Y:\{BACKUP} or Z:\{STM32_PUB}
Click “Continue”.
9)
Fig. 71 - Service Package save location
Service Manual
Confidential and Proprietary
SM-30-4060
Order No. 2075-325
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