Roborock Customer Service Center - Technical Support
12. Q: What should I do when error 13 occurs?
A:
Error 13 indicates machine charging failure: 1. Poor contact results
because the charging area is dirty; please clean the charging contact in the
machine tail and the contact tab of the dock charger after power off and
disconnection from the dock charger. 2. Poor contact of the power cable
of the dock charger. Please check whether the power cable is inserted in
place. 3. The dock charger is placed on an uneven floor or on a carpet.
Please place the dock charger on a level and hard floor and lean against a
wall.
13. Q: What should I do when error 14 occurs?
A:
Error 14 indicates that the machine detects battery failure. Do not use
the machine in extremely low (0°C or below) or extremely high (40° or
above) temperature condition. When the battery detects temperature
exception, the machine will automatically power off to ensure battery
safety. Please move the machine to a normal temperature environment for
a certain period of time and try again.
14. Q: What should I do when error 17 occurs?
A:
Error 17 indicates that the machine detects side brush module failure.
Please stop the machine and flip it over. Use your finger to grasp the side
brush and forcedly forward and reverse it for a few times repeatedly to
eliminate this failure.
15. Q: What should I do when error 18 occurs?
A:
Error 18 indicates that the machine detects dust collection fan failure.
If the fan works noisily, please stop use and contact the after-sales service
center for a solution.
16. Q: What should I do when error 20 occurs?
A:
The motion tracking sensor may be dirty or blocked by some foreign
matter. Please use dry cloth to wipe the motion tracking sensor, place the
machine back to its original location, and allow it to continue working.
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