Roborock Customer Service Center - Technical Support
terrains, please use a virtual wall or chair for blockage.
7. Q: What should I do when error 8 occurs?
A:
Error 8 indicates that the machine gets trapped in a place: 1. If the
machine gets trapped in a specific area, please remove the obstacles. 2. If
the machine gets trapped in a confined space, take the machine out and
continue cleaning. If the machine frequently gets trapped in some special
terrains, please use a virtual wall or chair for blockage.
8. Q: What should I do when error 9 occurs?
A:
Error 9 indicates that the machine detects that the dust bin or strainer is
not installed: 1. Reinstall the dust bin or strainer if necessary. 2. A
non-genuine strainer purchased from a third party is used. Please buy a
genuine strainer from the Mi Mall.
9. Q: What should I do when error 10 occurs?
A:
Error 10 indicates that the machine detects that the strainer is blocked:
1. If the dust bin is full, empty the dust bin. 2. If the strainer is blocked,
please carefully clean the strainer. 3. If the strainer is used for more than 3
months, please replace it. 4. If the machine draws water or the strainer is
flushed with water, please replace the strainer.
10. Q: What should I do when error 11 occurs?
A:
Error 11 indicates that the machine detects an intense magnetic field
when starting: 1. The starting point may be too close to a virtual wall;
please move the machine and start it in another place. 2. The machine
starts with an intense magnetic field, such as speaker or floor-mounted
socket; please move the machine and start it in another place.
11. Q: What should I do when error 12 occurs?
A:
Error 12 indicates that the battery capacity is too low. Please put the
machine back onto the dock charger for charging before use.
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