Roborock Customer Service Center - Technical Support
slightly tap the left and right sides and peripheral region of the bumper in
the front of the machine to check if the bumper can be normally pressed
down and rebounded. Remove the foreign matter (if any) preventing the
bumper being rebounded.
2. Q: What should I do when error 3 occurs?
A:
Error 3 indicates that the running wheels of the machine are suspended.
Please check whether the machine draws any foreign matter or travels
against a barrier, and remove it if any.
3. Q: What should I do when error 4 occurs?
A:
Error 4 indicates that the cliff sensor is faulty: 1. Collect the dark
carpet where the error may occur or use a virtual wall for blockage. 2.
This error may occur when the cliff sensors on the bottom are dirty or
blocked. In this case, use dry cloth to clean them up.
4. Q: What should I do when error 5 occurs?
A:
Error 5 indicates that a foreign matter may get stuck in the machine.
Please remove the main brush cover to clean the brush hair and also the
bearing and then reinstall them. This error may also occur to some shag
carpets. Please collect these shag carpets or use a virtual wall to prevent
the machine working on them.
5. Q: What should I do when error 6 occurs?
A:
Error 6 indicates that the side brush motor is overloaded because the
side brush is twined by foreign matters. Please stop the machine and
remove twined foreign matters. If the problem persists, please use a
Phillips screwdriver to remove the side brush for troubleshooting.
6. Q: What should I do when error 7 occurs?
A:
Error 7 indicates that the main wheel motor is overloaded because the
main wheel gets stuck: 1. Check whether the main wheel is twined; if so,
manually reverse the main wheel gently to remove foreign matters. 2. If
the machine gets trapped and stops moving, pull the machine out and
continue cleaning. If the machine frequently gets trapped in some special
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