Roborock Customer Service Center - Technical Support
11. Q: If the dock charger is not the start point of the cleaning operation,
will the machine look around for the dock charger when sweeping is
finished?
A:
If the machine does not start from the dock charger, nor does it pass by
the dock charger during the cleaning process, it will stop where it is when
the cleaning is finished. If the machine detects the dock charger during
cleaning, it will automatically look for and go to the dock charger at the
end of cleaning.
Mobile phone-related
1. Q: What should I do when Wi-Fi connection timeout always occurs?
A:
1. Please check if the Wi-Fi password you input is correct
2. Please check if the machine works within the coverage of your router
3. Please check if the Mi Home APP has been updated to the latest
version
4. Please check if your router is correctly connected to the Internet
5. Please make sure that white list or black list (IP, MAC) filtration is not
enabled for your router
6. Please check if the DHCP for your router is properly enabled
7. Please make sure that there are sufficient IPs to be assigned to your
router
8. It would be best if no Chinese character or special character is included
in username
9. User is suggested to reset the Wi-Fi, delete the devices in the app, clear
the cache, and try to connect again
2. Q: What should I do when the machine frequently gets offline?
A:
1. Please make sure that the machine works within the coverage of your
router, especially when the machine works out of the Wi-Fi coverage
range
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