Xiaowa E5 Series, Часто задаваемые вопросы

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Roborock Customer Service Center - Technical Support
29. Q: Why is only one side brush provided rather than two? 14
30. Q: Will the machine be affected by some deformation/damage of the packing box? 15
31. Q: What is the standard equipment configuration? 15
32. Q: Are the accessories applicable to both Roborock and Mi Home products? 15
33. Q: What's the purpose of the black sunken window on the bottom of the machine? 16
Use-related 16
1. Q: What's the best location to set the dock charger? 16
2. Q: Is a bumper strip required? 16
3. Q: Is it suitable for solid wood/composite/archaized/tile floor? 17
4. Q: What should I do when I feel it is too noisy? 17
5. Q: Can it clean effectively? 17
6. Q: Is mopping possible for the machine? 18
7. Q: How long will it take to clean my home? 18
8. Q: Is it suitable for overseas markets? 18
9. Q: Is timer cleaning supported? How to set it? 18
10. Q: Is it suitable for a carpet? 19
11. Q: What should I do when it frequently gets stuck in a balcony? 19
12. Q: What should I do when it frequently gets stuck in the same place and reports an
error?
19
13. Q: What should I do when it always travels with a waste bin or a slipper? 20
14. Q: Can I move the machine when it is working? 20
15. Q: Can it work normally in a completely black environment? 20
16. Q: Is 5GHz Wi-Fi or 802.1x verification mode supported? 20
17. Q: What should I do when the machine draws water? 20
18. Q: Can it automatically empty the waste? 21
19. Q: Will my private information be public? 21
20. Q: Is there a potential risk of electric shock when touching the dock charger? 21
21. Q: Why does the robotic vacuum cleaner neglect some locations (for example, the 2cm
balcony with black floor is neglected)?
21
22. Q: What is the sound level of the robotic vacuum cleaner? 22
23. Q: How long will the robotic vacuum cleaner take to charge? 22
24. Q: Will tire's trace be left on the floor behind the robotic vacuum cleaner? 22
25. Q: What should I do when the machine works noisily? 23
26. Q: What should I do when there is no water/too little water/too dried cloth for
mopping?
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