Roborock Customer Service Center - Technical Support
9. Q: Is timer cleaning supported? How to set it?
A:
Yes. Please download Mi Home APP and connect it to your machine.
On the Setting option, you can add timer operation. After setting, the set
timer cleaning will not be affected regardless of whether the machine is
connected to Wi-Fi.
10. Q: Is it suitable for a carpet?
A:
It works well on undercoat or suede carpets, but may not be suitable
for some shag carpets or dark carpets because shag carpets may block the
cliff sensor on the bottom of the machine, thereby making the machine
regard it as a cliff that it should avoid. This is also true for some dark
carpets that may have good light absorption ability.
11. Q: What should I do when it frequently gets stuck in a balcony?
A:
In case that the machine gets stuck in a balcony due to a small step, it
is recommended to buy a dedicated virtual wall from an official channel
to prevent getting stuck.
12. Q: What should I do when it frequently gets stuck in the same place
and reports an error?
A:
Please check whether this place has the width or height basically the
same as that of the machine. If so, it is recommended to buy a dedicated
virtual wall from our official mall to prevent the machine entering this
area.
13. Q: What should I do when it always travels with a waste bin or a
slipper?
A:
Well. It is hard for the machine to sense a light object. Please collect
other things on the floor before the machine works, to prevent these
objects being pushed or pulled during operation.
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