Roborock Customer Service Center - Technical Support
Appearance-related
1. Q: Is it normal if the machine is found to be slightly scratched when
unpacking?
A:
The product may be slightly scratched due to in-transit bumps. It is
guaranteed that, however, each set of machine delivered to our dear end
user is new and unused.
2. Q: Is it normal if the machine body and top cover are scratched after
use?
A:
As your machine will inevitably be slightly scratched and impacted
during use, it is subject to normal trace of use that will not present an
impact on product performance.
3. Q: What's the height of the machine?
A:
The machine has the overall height of about 9.05cm and may not be
applicable to areas where furniture is 9.2cm high or below.
4. Q: What's the diameter of the machine?
A:
The machine has the diameter of 35cm and may not be applicable to
areas with width lower than 38cm.
5. Q: What's the small brush in the right of the machine?
A:
This is the side brush of the robotic vacuum cleaner. The side brush,
when running, is mainly used to sweep waste along the wall or barrier up
to the bottom of the main brush, which is then suctioned into the dust bin.
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