Roborock Customer Service Center - Technical Support
23. Q: APP issue summary for different mobile phone models
A:
360 mobile phone: Mi Home APP positioning service permission may
be automatically disabled by your mobile phone such that the APP
connection problem is resulted. (The machine appears in the Wi-Fi list
but invisible in APP)
iPhone: The "capitalize the initial letter by default" feature is enabled
such that the password is incorrect and Wi-Fi cannot be connected.
24. Q: The robotic vacuum cleaner will be automatically offline in the
following day after the Wi-Fi is normally connected
A:
Please disable the router auto-reboot function if any. In some cases,
rebooting of the router may result in failure of the machine to connect to
the router.
25. Q: Why don't I receive the upgrade notifications?
A:
1. In order to reduce the possible impact of system bugs, we will first
perform a 20%-30% grayscale upgrade to see if there is any feedback. If
no issue is reported in a week, the release will be increased to 60%-80%.
After that, we will observe for another week and release comprehensively
provided that no problem is reported. 2. When the robotic vacuum cleaner
does not meet the upgrade requirements, the upgrade notification cannot
be viewed. The requirements are as follows: A. The robotic vacuum
cleaner is charging on the dock charger; B. The battery level is higher
than 20%.
Troubleshooting-related
All troubles should be identified by users: please power off and on to
check whether troubles are eliminated.
1. Q: What should I do when error 2 occurs?
A:
Error 2 indicates that the bumper gets stuck. Please use your hands to
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