Roborock Customer Service Center - Technical Support
Routine Maintenance-related
1. Q: What would be better with regard to the maintenance schedule for
the machine?
A:
In case of daily cleaning, for a general home environment, it is
recommended to maintain the machine weekly or in a shorter period of
time; for a home having a pet, it is recommended to maintain the machine
every 3 days or in a shorter period of time.
2. Q: Do I have to replace consumables when I get a message regarding
part replacement from Mi Home APP?
A:
Replacement information about the side brush, main brush and strainer
is concluded based on normal service conditions and is applicable to most
of general users. It is recommended to regularly replace consumables to
maintain the optimal cleaning performance. If the side brush, main brush
or strainer is not broken and works well, you can select the Reset button
from your mobile phone and continue use.
3. Q: Can the side brush, main brush, dust bin and strainer be flushed
with water?
A:
Yes. After flushing, please thoroughly dry and reinstall them in place,
especially for the strainer; otherwise, you may have to clean up it.
4. Q: Can the strainer be flushed with water? Why?
A:
Yes. Xiaowa robotic vacuum cleaner is provided with a washable
strainer. When the dust collection effect is affected due to seriously dirty
strainer, flush the strainer with tap water but not to use detergent or brush.
Dry it thoroughly before use.
5. Q: What should I do when the side brush is deformed?
A:
It can be recovered by immersing it into hot water at 60-70°C for about
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