SMart eSolutions
Phaser 4622
System Administrator Guide
107
Maintenance Assistant
When calling for assistance you can send up-to- the minute performance related data to Xerox to help
diagnose problems. You can also open an online diagnostic session with Xerox directly with
Maintenance Assistant. This feature sends your device’s diagnostic information to Xerox to be
immediately analyzed and matched with solutions to resolve detected issues.
You can also download usage information to your workstation. The downloaded file is in CSV format
which can be opened in a spreadsheet program.
Sending Device Data to Xerox Immediately
1.
At your Workstation, open the Web browser and enter the
IP address
of the device in the Address
bar, and press
Enter
.
2.
Click on the
Status
tab.
3.
Select
SMart eSolutions
in the directory tree.
4.
Click on the
Maintenance Assistant
tab.
5.
Click on the
Send Diagnostic Information to Xerox
bar. A
“Sending Diagnostic Information”
message will display. When the transmission is complete a success message will be displayed.
Note
An error message will be displayed if the device is not enrolled in SMart eSolutions.
6.
Click on the
Close
button.
To Open an Online Troubleshooting Session with Xerox
1.
At your Workstation, open the Web browser and enter the
IP address
of the device in the Address
bar, and press
Enter
.
2.
Click on the
Status
tab.
3.
Select
SMart eSolutions
in the directory tree.
4.
Click on the
Maintenance Assistant
tab.
5.
Click on the
Start an Online Troubleshooting Session at www.xerox.com
bar. A
“Starting Online
Troubleshooting Session”
message will display. When transmission is complete your browser will
automatically be redirected to Xerox.com for online assistance.
Note
If there are any communication problems, a message window will display. Check your
configuration and communication settings by clicking the
Settings
button. This will take you to
the
SMart eSolutions Setup
page.
To Download File to Your Workstation:
1.
At your Workstation, open the Web browser and enter the
IP address
of the device in the Address
bar, and press
Enter
.
2.
Click on the
Status
tab.
3.
Select
SMart eSolutions
in the directory tree.
4.
Click on the
Maintenance Assistant
tab.
5.
Click on the
Download File to Your Computer
bar. The
Generating Diagnostic Information
screen will display, showing “This may take a few minutes”.
Содержание Phaser 4622
Страница 1: ...Version 2 0 February 2014 Xerox Phaser 4622 System Administrator Guide ...
Страница 12: ...Machine Connection Phaser 4622 System Administrator Guide 6 Connection Ports Front View Type A USB Port ...
Страница 48: ...Network Installation Phaser 4622 System Administrator Guide 42 ...
Страница 70: ...Printer Drivers Phaser 4622 System Administrator Guide 64 ...
Страница 78: ...Network Accounting Phaser 4622 System Administrator Guide 72 ...
Страница 104: ...Security Phaser 4622 System Administrator Guide 98 ...
Страница 134: ...CentreWare Internet Services Phaser 4622 System Administrator Guide 128 ...
Страница 140: ...Software Upgrade Phaser 4622 System Administrator Guide 134 ...
Страница 148: ...Troubleshooting Phaser 4622 System Administrator Guide 142 ...