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7-27
Paper Feeding Problems
Symptom
Cause and Solution
Paper is jammed
during printing.
Clear the paper jam. See
Paper sticks
together.
•
Ensure there is not too much paper in the
Automatic Paper Feeder (APF). Depending on
the thickness of your paper, the APF can hold up
to 100 sheets of paper.
•
Make sure you are using the correct type of
paper.
•
Remove paper from the APF and flex or fan the
paper.
•
Humid conditions may cause some paper to stick
together.
Paper fails to feed.
•
Make sure the envelope guide is not in the
upright position.
•
Remove any obstructions inside the machine.
Multiple sheets of
paper feed
•
Different types of paper may be stacked in the
Automatic Paper Feeder. Load the paper of only
one type, size, and weight.
•
When loading paper, do not force the paper
down into the printer.
•
If multiple sheets have caused a paper jam, clear
the paper jam.
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