Xerox 5915, Руководство по обслуживанию

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Section 1 Service Procedure
1. Service Call Procedure
FIRST CALL ACTIONS
Perform the following:
1.
Discuss with the customer the required and
agreed configuration for the copier. Check
that all required hardware and software is
installed and/or enabled to meet this
specification.
2.
If the copier is configurated with either a
sorter or ADF, check the alignment of the
output device.
NORMAL CALL ACTIONS
1. Ask the operator about the reason for
the call
. Obtain the operators description
of the reason for the call and any other
problems that may be occurring. Review
any defective copies to determine what
actions need to be taken.
2. First Call? If this is the first call, carry out
the first call actions.
3. Switch on the copier… Observe the user
interface panel < Note to author add
initialising sequence of events>
4. System initialisation… Confirm that the <
Note to author add initialising sequence of
events eg drives moving etc>
5. Check the service log. Review the copier
service log book for any previous actions
that may be relevant to the call.
6. Check and record copy counters. Check
and record copy counters in the XXX book .
Enter the diagnostic Mode and check the
number of sheets of copy paper fed from
Trays and that of originals fed from
Document Feeders.
7. Enter Diagnostic Mode. Perform the
following
- Make a note of any faults
recorded.
- Make a note of the High
Frequency Service Items
(H.F.S.I) requiring attention.
8. Verify and classify the fault . Use the
information obtained in the previous steps
to determine the cause of the fault. If the
previous steps do not determine the fault,
fully exercise the copier utilising all options
until the fault is determined.
9. Plan the call. Using the information noted
in previous steps, structure the call:
-
Check all H.F.S.I required are
available. Any items
unavailable shall be ordered at
this point.
- When troubleshooting or
repairing a fault in a particular
subsystem, resolve any
workaround and overthreshold
faults and replace any noted
H.F.S.I applicable to that
subsystem.
- Perform any subsystem
maintenance actions applicable
to that system.
FINAL ACTIONS
1.
Perform any remaining maintenance
actions.
Check that all maintenance
actions noted during the call have been
completed.
2. Carry out TRIM procedure.
3. Make a copy of the customer document.
Clean the document glass and make a
copy. Ensure that the customer is
satisfied with the copy quality.
4. Reset any H.F.S.I counters where items
have been replaced.
5. Clean the copier and clean the service
area.
- Remove any toner spillage’s.
-
Use “Formula A” cleaner to
clean the covers.
-
WARNING
Do not use solvents.
CAUTION
Take care when cleaning the control
panel to not use an excessive
amount of the cleaner.
6. Provide customer with training (if
required)
7. Make a note of the copy credits and
record copy counters in the XXX book.
8. Complete the copier log book. Record all
service actions performed in the copier log
book and record any other relevant
information.