Faults, causes and remedies
en
Installation and operating instructions Wilo-SiFire FIRST
79
FAULT
CAUSE
REMEDIES
Thermal protection triggered
Check the configuration of the power supply line. Check
that the pump is not blocked, check the pressure switch
calibration and the pre-charge of the autoclave tank
Switchgear failure/incorrect connec-
tions
Check
Change the direction of rotation
Reverse two feeding phases
The pump does not deliver water or
has a very low flow rate or delivery
head
Suction depth too high. Pump cavita-
tion
Review calculations based on NPSHr value from pump
Piping and suction valves of unsuitable
diameter. Pump cavitation
Review calculations based on NPSHr value from pump
Air entering the suction line
Check that there are no leaks in the suction line
Partially/totally closed shut-off valves
Open the suction and discharge valves
Worn pump
Check and repair
Pump impeller blocked
Check and repair
Clogged filters
Check and repair
The motor does not reach the rated
speed
See next item
The motor does not reach the rated
speed
Voltage too low at the ends of the
motor
Check supply voltage, connections and cable cross-sec-
tions on the supply line
Uncertain contacts in the power con-
tactor or starting device failure
Check and repair
Phase failure
Check line, connection and fuses
Uncertain contact in power cables
Check the tightening of the terminals
Earthing or short-circuit at winding
Dismantle the motor and have it repaired at the factory
Inability to operate under load after
start-up
Insufficient sizing of the switch and
fuses of the power supply line
Resize and replace
Insufficient voltage
Check the power supply
Pump blocked
Remove the rotating part and check
Presence of voltage on the motor
housing
Exchange between line and ground
cables
Check the electrical connections
Wet or aged insulation
Dry the motor or rewind it
Short-circuit between terminals and
outer housing
Check the insulation between terminals and housing.
Overload for partially blocked pump
Dismantle and check
Abnormal heating of the external
surface of the motor
Ambient temperature higher than
40 °C
Conditioning the environment
Voltage below/above nominal value
Check the upstream power supply
Lack of a phase
Check power supply and fuses
Unbalanced voltages on the three
phases
Check the power supply
Sudden loss of speed
Instantaneous overload/foreign body
in the pump
Disassemble the pump
Single-phase operation
Check power supply and fuses
Voltage drop
Check the power supply
Magnetic noise,
sudden whistle
Short-circuits in the motor winding
Have it repaired at the factory
Slip between stator and rotor
Have it repaired at the factory
Loose bolts
Check and tighten
Fan cover screws loosen
Check and tighten
Swipe between fan and motor cover
Ensure correct distance and reassemble
Mechanical noise
Foreign bodies in the motor or pump
Dismantle and remove
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