en
Faults, causes and remedies
76
WILO SE 2020-12
FAULT
CAUSE
REMEDIES
Slip between stator and rotor
Have it repaired at the factory
Unbalanced voltages on the three
phases
Check the power supply
Instantaneous overload/foreign body
in the pump
Disassemble the pump
Sudden loss of speed
Single-phase operation
Check power supply and fuses
Voltage drop
Check the power supply
Magnetic noise, sudden whistle
Short-circuits in the motor winding
Factory repairs
Slip between stator and rotor
Factory repairs
Loose bolts
Check and tighten
Magnetic noise, sudden whistle
Fan cover screws, loose joint covers
Check and tighten
Creep between fan and motor cover,
between coupling and coupling cover,
etc.
Ensure correct distance and reassemble
Mechanical noise
Foreign bodies in the motor or pump
Dismantle and remove
Non-aligned joint
Realign
Bearings poorly lubricated or worn/
broken
Lubricate with grease or replace
Damaged bearings
Replace
Overheating of pump/motor bear-
ings
Insufficient lubrication
Re-grease
Misalignment between pump and mo-
tor
Realign
Pump cavitation
Review the sizing of the system
Abnormal vibrations
Water with high air content
Check that there are no leakages in the suction line.
Check the distance between the suction units. If more
than one pump is installed, install anti-vortex plates
Bearing wear, pump/motor shaft
Replace
Wear on pump/motor coupling rubber
plugs
Replace
Misalignment between pump and mo-
tor
Realign
The motor does not stop after
pressing the STOP button
It's normal if the pressure in the sys-
tem is not restored
Deactivate automatic mode with the "AUTOMATIC OFF"
switch and then press the STOP button
Control unit failure
Open (pos. 0 ) the main switch disconnector of the
switchgear
MAIN DIESEL PUMP
FAULT
CAUSE
REMEDIES
The motor does not start or tries to
start and then stops
Batteries discharged
Check the batteries and chargers. Charge the batteries
and replace them if necessary
Fuel shortage
If not indicated by the light on the switchgear, check the
tank and the alarm float. Replace. Fill the tank.
Presence of air in the fuel circuit
Unplug the circuit by venting the injectors and the fuel
filter
Clogged diesel filter
Replace
Clogged air filter
Replace
Fuel circuit failure:
injector blocked
injection pump failure
Contact customer service
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