19
Overview
Problem
Action
Pressing the
center button of
the fob does not
cause the yellow
LEDs to light in a
“chasing”
pattern.
The battery is likely dead and must be
replaced per the instructions on page 5.
The fob does not
communicate
with the pump.
The “chasing”
pattern of LEDs
ends after 6
seconds, and the
LEDs turn off.
• Wait one minute for the fob screen to
turn off. Make sure the pump is on by
pressing the on/off button and verify
that the pump beeps once. Listen for
about 30 seconds to make sure that the
pump doesn’t quickly beep several times
and turn off, which indicates a battery
problem. Press the fob center button
again.
• The fob may be too close or too far
from the pump. Place the fob about
2 feet away from the pump, and press
the fob center button again.
• The pump’s internal battery may not
be charged. Charge the pump with the
Charger for at least 30 minutes and try
again.
• The pump may have been exposed to a
large static charge. Press and hold the
on/off button on the pump until you
hear a beep (approximately 12
seconds).
• Does the patient have the correct fob-
pump combination? The fob and pump
are electronically matched during the
production process. Contact Willow-
Wood with the serial number of the fob
and serial number of the pump to verify
that the set is matched.
The Adapter
LED on the
Charger does
not illuminate
when plugged
into the wall.
• The AC electricity to the wall outlet
may not be turned on. Try plugging the
charger into a different non-switched
wall outlet or in another room.
• The configurable prong may not be
seated properly in the back of the
Charger’s AC Adapter. Unplug the
Charger from the AC outlet. Remove
the Charger’s prong using the sliding
latch on the back of the adapter. Verify
that the metal contacts are springy
and are not completely flat against the
adapter. Re-install the plug prongs.
• If the problem persists, contact
WillowWood.
continued on next page