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18
Overview
TROUBLESHOOTING GUIDE
Problem
Action
The pump does
not beep when
the on/off button
is pressed and
the Charger is
not connected to
the pump.
• The pump’s internal battery may not
be charged. Charge the pump with the
Charger for at least 30 minutes and try
again.
• The on/off button could be damaged.
Verify that the rubber boot is intact
and hasn’t been torn from impact.
Contact WillowWood if the switch
needs to be replaced.
• The pump may have been exposed to
a large static charge. Press and hold
the on/off button on the pump until
you hear a beep (approximately 12
seconds).
Pressing the
pump button
does not start
the pump.
• The pump’s internal battery may not
be charged. Charge the pump with the
Charger for at least 30 minutes and try
again.
• The pump may have been exposed to
a large static charge. Press and hold
the on/off button on the pump until
you hear a beep (approximately 12
seconds).
• The pump may be partially stalled.
Refer to the “Pump Stall” error code
information on page 21.
Pump battery
does not
maintain charge
for a full day.
• Ensure that the system is properly
sealed.
• Ensure that the battery has been
charged for at least 4 hours.
• The pump may have been exposed to
a large static charge. Press and hold
the on/off button on the pump until
you hear a beep (approximately 12
seconds).
• Ensure that your socket does not leak
excessively.
• Make sure that the charger plug stays
fully inserted during charging. The rubber
ring has been tested to last the life of
your product. However, if the plug is too
loose, replace the rubber ring.
The pump makes
a “zip zip zip”
sound as it
controls the
vacuum.
The system is leaking, but not yet at a
rate that triggers the Leak Detector light.
Wash debris from sealing surfaces, and
remove any dirt or debris from the sealing
surface for the sealing gasket and the
pump’s sealing surface. If the leak is still
present, use the Diagnostic Disc or Sheet
to determine the source of the leak. Refer
to the manufacturer of your socket system
for further suggestions on locating leaks.
continued on next page