30
Trouble Shooting Guide
(Continued)
PROBLEM
POSSIBLE CAUSE
REMEDY/REFERENCE
Food takes too long to
cook (continued)
To verify ste
amer’s
proper operation see
Note 8
Note: descaled every
4-6 weeks
Food is frozen
Increase cooking times for frozen food
Suggested cooking times are
usually listed for cooking at sea
level
Extend cooking times for altitudes
above 2000 feet
Hot water connected to condenser
line
Make proper connections See section
on Water Supply. See Note 3
Condenser water is turned OFF
Turn ON water to condenser
Condenser water line strainer
and/or nozzle is clogged
Clean out condenser water supply
strainer and/or nozzle
Steam generator scale buildup
Descale steam generator with
Cleveland Range approved descaler
Inoperative or improperly adjusted
controls
See Note 1
Water comes out of
descale port
Descale cap is missing
Install descale cap. Descale port must
be closed tightly for steamer to operate
properly. If missing see Note 10
Descale cap is loose
Tighten descale cap. Descale port must
be closed tightly for steamer to operate
properly
Descale cap and/or gasket is
damaged
See Note 10
NOTES
1. If the problem is inside the appliance, call a qualified Cleveland Range authorized service
representative or Cleveland Range. (Please have the model number and serial number ready when
calling.) Cleveland Range will not pay for warranty repairs by unauthorized maintenance and repair
centers.
2. Proper installation of the appliance is the responsibility of the Owner-User. Refer to the Warranty.
3. Repairs to external plumbing should be done by a Licensed Plumber.
4. To restart the unit, follow the Lighting (Start-Up) instructions in this manual.
5. Repairs to external wiring should be done by a Licensed Electrician.
6. For more information on products and services, contact your nearest Authorized Sales
Representative
7. Call Cleveland Range Kitchen Care line at 844-724-CARE (2273) for preventative maintenance
programs, descaling kits, descaling information and water treatment systems.
8. To evaluate whether this appliance is operating at normal cooking performance, conduct the Egg
Test. NOTE: this test is not valid for pressure steamers.
a. Place a perforated steam table pan in the middle rack position in the cooking compartment.
b. Turn ON the appliance, and set the selector switch to the Manual Mode (or for ON/OFF models
set the selector to the ON position) to start steaming.
c. Preheat the cooking compartment for 10 minutes.
d. After the compartment is preheated, follow the instructions below.
1) Place a fresh egg in a perforated pan and slide the pan into the cooking compartment.
2) Close the door and set the timer as directed by the size chart.
