VBM-1400 Broadband Modulator Installation and User’s Guide
Reshipment
Rev. 002
1018360
7-1
7. Reshipment
To return or ship the equipment to another location, use the carton
saved during the unpacking procedure. Place your name and address
inside the container in case the package is lost or misdirected during
shipping.
7.1
Return to the Factory
To prepare the equipment for return to ViaSat
®
, perform the following:
1.
Contact Product Support at ViaSat
®
and request a Return Material
Authorization (RMA) form and number to return the equipment.
The toll-free telephone numbers are:
Domestic – (888) 272-7232
International - (888) 832-8301
Additional information is available at our customer extranet located
here:
http://extranet.viasat.com/vsat/
2.
After receiving the RMA form and number from ViaSat
®
, fill out the
designated parts, and enclose the RMA form with the equipment.
Make sure all parts of the RMA form are complete.
3.
Do not remove any modules, circuit boards, or intra-connecting
cables from the equipment. The equipment should be configured as
originally received from the manufacturer. Use the carton saved
during the unpacking procedure in the applicable installation guide
if possible.
4.
If shipping from outside the USA, include a commercial invoice with
the following statement:
“American goods being returned for
repair”.
7.2 Packaging
To package the unit for shipment perform the following steps:
1.
Ensure that there is sufficient foam packing material in the
shipping container to protect the unit from any hard impact.
2.
Cover the unit with foam or bubble-type packing material.
3.
Place the unit in the center of the shipping container.
4.
If using a cardboard packing carton, securely tape the seams of the
carton's top cover, bottom cover, and side flaps with reinforced
packing tape.
5.
Attach labels or stamp in indelible ink the word
FRAGILE DELICATE
ELECTRONIC EQUIPMENT
on the top, bottom, and all sides of the
container.
7.3 Shipping
To ship the equipment, perform the following steps:
1.
Ensure an ESD label similar to the ESD caution in the left margin
is attached to the container.
2.
Ensure standard precautions for the shipment of delicate electronic
equipment and ESD sensitivity are observed.
3.
There are no other special shipping requirements for the unit. Any
reputable surface or air-shipping carrier may be used.
Note Before returning the
equipment, it is important
that a Return Material
Authorization (RMA) form
and number is obtained
from ViaSat
®
.
CAUTION The
equipment enclosed contains
parts and assemblies sensitive
to damage by electrostatic
discharge (ESD). Do not ship
or store near strong
electrostatic, electromagnetic,
magnetic or radioactive fields.
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