5
WARRANTY
This product is covered by a five year limited warranty, the full text of which is
included in this manual.
UPDATES
The operation of Omnia.9sg is determined largely by software. We routinely release
new versions to add features and fix bugs. Check the Telos Alliance web site for the
latest. We encourage you to sign-up for the email notification service offered on the
site.
FEEDBACK
We welcome feedback on any aspect of Omnia.9-SG, or this manual. In the past,
many good ideas from users have made their way into software revisions or new
products. Please contact us with your comments.
SERVICE
You must contact Omnia before returning any equipment for factory service. We will
need your unit’s serial number, located on the back of the unit. Omnia will issue a
return authorization number, which must be written on the exterior of your
shipping container. Please do not include cables or accessories unless specifically
requested by the Technical Support Engineer. Be sure to adequately insure your
shipment for its replacement value. Packages without proper authorization may be
refused. US customers, please contact Omnia Technical Support at +1-216-622-
0247. All other customers should contact local representative to make
arrangements for service.
TECHNICAL SUPPORT
You may reach our 24/7 support team around the clock by c1-216-622-0247
or by email at [email protected]. A variety of useful information is
available on the Telos Alliance website (www.telosalliance.com/omnia).
ADDITIONAL CONTACT INFORMATION AND SUPPORT
For billing or non-emergency technical questions, call +1-216-241-7225 between
9:30am and 6:00pm USA Eastern time, Monday – Friday.
Our fax number is +1-216-241-4103.
General questions can be sent by email to
.
Our mailing address is The Telos Alliance, 1241 Superior Avenue E., Cleveland, OH,
44114, U.S.A.