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110 Bridge-IT XTRA Manual
© Tieline Pty. Ltd. 2015
5. Click the Select File button to open a dialog and navigate to the ".lcf" license file on your
PC, then click the Open button.
6. Click the Upload License File button to upload the license file into the codec.
7. Click the Finish button.
8. Reboot the codec via Settings > Reset > Reboot Codec and press the button. Note: do
not reboot by removing the power cable from the codec.
16.16 Download Logs
The codec is capable of providing diagnostic information via user logs, which can either be sent to
Tieline support, or downloaded for user diagnostics.
Procedure for Sending Logs to Tieline
1. Open the web-GUI and click the Help symbol at the top of the screen to display the Help
panel .
2. Click Download Logs .
3. Save the file to your computer and then send it as a .zip file to Tieline support via
support@tieline.com
Download Event Logs
Event logs can be downloaded from the codec and viewed using any text editor, e.g. Microsoft®
Word.
1. Open the web-GUI and click the Help symbol at the top of the screen to display the
Help panel .
2. Click Download Event Log and select a location to save the log file.
Clearing Logs
This option should only be used if instructed to by Tieline support staff. To clear all event and other
logs in the codec via the front panel see the
Reset and Restore Factory Default Settings section of