P24
TRoUbLeshooTinG
8.0TRoUbLeshooTinG
There may be various reasons for abnormal operation of the receiver. Please check the receiver
according to the procedures shown below. If the receiver does not work properly after checking
it, please contact your local Service line or THOMSON dealer. Alternatively you can send a
support mail via our website: www.thomsonstb.net. NEVER open or disassemble your receiver.
This may cause a dangerous situation and will void the warranty.
symptom
cause
Remedy
The display on
front panel does
not light up.
The power adapter is not
plugged in or power switch
OFF.
Check that the power adapter is plugged in
to the wall outlet. Make sure power switch
on rear panel is in ON position.
No picture or
sound
Wrong connection or
setting of the Audio/Video
output of the receiver to TV.
Connect the Audio/Video output of the
receiver to TV correctly and check the
adjusted settings in the menu
Installation
System Settings
.
Audio muted.
Press the MUTE button on TV or receiver.
Wrong resolution.
Press the resolution button on your receiver
RCU.
TV power off.
Turn TV on.
No picture
The receiver can’t receive
the signal.
Check the antenna cable, replace the
cable, or connect the cable to the receiver
tightly.
Incorrect values of some
transponder parameters.
Set the values of transponder parameters
correctly in menu
Installation --> Antenna
Setup/Channel Search
.
Wrong direction of the
antenna.
Check the signal with a spectrum analyzer
and adjust your antenna correctly.
No access
to scrambled
services
Expired subscription.
Smart card awaiting new
authorisation.
No subscription for the
selected channel.
Check your actual subscription status in
Conditional Access --> Irdeto Status -->
Product List Status
.
When receiver was powered off/
disconnected from signal for longer it can
take ~1-2h until a valid card is activated
again.
Switch to another channel.
The remote
control does not
work
The batteries of the remote
control are not inserted,
wrongly inserted or
exhausted.
Check whether the batteries are inserted
correctly or exhausted, if so replace the
batteries in the remote control.
The USB
storage device
is not working
properly.
Wrong formatted.
Bigger sized HDD
connected.
USB 1.1/3.0 device
connected.
Format USB device by receiver in menu
Channel Manager --> HDD Manager
.
Bigger size HDD or HDDs with more
partitions might need longer time to be
detected.
The receiver might not properly work with
such an USB device
The external
USB HDD does
not start.
Power consumption is too
high.
Connect an extra power supply adapter
to your USB HDD device (max. supported
5 V/1 A).
