TD Mobile POS, Руководство пользователя

Страница: 56 / 59

TD MOBILE POS MERCHANT GUIDE
Troubleshooting
6
52
Processing Error
OK to Re-select
The PINPad has timed out.
Please press
o
/OK to go back to app selection.
Processing Error
Transaction Not Completed
The PINPad encountered an error
when trying to process a chip
transaction.
Please remove the card and press
x
/Cancel
, the try the action again.
If the problem persists ask for another form of payment.
If the problem continues after this, call the TD Merchant Services Help Desk at
1-877-375-7331 .
“S” Error Codes Action Required
System Error
Contact Help Desk
The PINPad has encountered a system
error.
Please call the TD Merchant Services Help Desk at 1-877-375-7331 to have
your PINPad replaced.
“T” Error Codes Action Required
Transaction
Not Allowed
The transaction type is not allowed.
Please choose a different transaction type.
Transaction Cancelled
The transaction has been cancelled by
the customer or the merchant.
Please re initiate the transaction if that is the intent.
“U” Error Codes Action Required
Use Chip Reader
A chip card was swiped.
Please insert the card into chip reader.