TD Mobile POS, Руководство пользователя

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TD MOBILE POS MERCHANT GUIDE
Troubleshooting
6
48
“C” Error Codes Action Required
Card Error
Please Try Again
The PINPad failed to read the chip on
the inserted card.
Please remove the card and try inserting it again. Allow three consecutive
attempts of the card insertion before asking for another payment method.
Card Error
Use Magnetic Stripe
The PINPad failed to read the chip on
the inserted card.
Please remove the card from the chip reader and swipe it through the
magnetic strip reader.
Card Removed
Too Soon
Try Again
The chip card was removed from the
PINPad before the transaction was
completed.
Please process the transaction again, while instructing the cardholder not to
remove the card until indicated by the PINPad.
Close Batch Failed
End Of Business Day
Not Complete
The PINPad failed to complete a Batch
Close transaction during the End of
Business Day.
Please retry the End of Business Day transaction.
Close Batch Now
The PINPad has reached the maximum
number of transactions that can be
stored before the business day must
be closed.
Please perform a Day Close immediately. See “Day Close” on page 24 for
more information.
Close Batch Soon
The PINPad has almost reached the
maximum number of transactions
(1000) that can be accumulated for a
batch.
A Batch Close must be processed before the next 20 transactions to allow the
PINPad to continue processing.
Please perform a Day Close immediately. See “Day Close” on page 24 for
more information.
Customer to Insert
Chip Card
The cardholder attempted to swipe a
chip card on the PINPad.
Please press
x
/Cancel or
o
/OK to cancel the display and Insert the card into
the chip reader on the PINPad.
“D” Error Codes Action Required
Download
Host 1 Parameter
First
The PINPad requires a Host 1
Parameter Download.
Please perform a Host 1 Parameter Download. See page 26 for more
information.