TD Mobile POS, Руководство пользователя

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TD MOBILE POS MERCHANT GUIDE
Troubleshooting
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“M” Error Messages Action Required
Message Too Long
Customer message too long.
The message must be 140 characters or less.
Missing Credentials
Please enter a password.
A valid password is expected and must be entered at the
Mobile POS app logon screen.
Please ensure you are entering the correct password for
the username in the correct field on the logon screen.
Missing Credentials
Please enter a username and password.
A valid user name and password is required for logon to
the Mobile POS app.
Please ensure you have entered both the valid username
and password in the correct fields on the app logon
screen.
“N” Error Messages Action Required
No Connection Detected
It seems that you’ve lost connectivity. You must have
a network connection in order to continue. Please
check your network settings and try again.
Please check that you have a connection to your service
provider, i.e. airplane mode is not engaged, data
connection is engaged and that the smart phone can
connect to the Internet. If there is no connection:
•
Please check that isn’t disabled on your
smartphone. If it is disabled, re-enable and
see if there is signal.
• If there still isn’t a signal, please power cycle
your smartphone.
• If there still isn’t a signal, move to an area
that you are receiving signal or check with
your carrier for any issues they may be
experiencing.
No Network Connection
Passwords cannot be changed in offline mode. Please
try again later.
Please connect to the Internet and try again.
“P” Error Messages Action Required
Please enter a valid username.
Please click Try Again and then enter a valid
username to continue.
Please ensure you have entered a valid username in the
correct field on the app logon screen.
Password Error
The password entered does not match the password
on file. Please re-enter your current password.
Enter the correct password. If you have forgotten your
password you will have to request that it be reset from
the app.
“R” Error Messages Action Required
Reader Not Paired
Your mobile device must be paired with an iCMP
before you can process payments.
You have tried to do a card payment transaction and
your smartphone isn’t paired with the PINPad.
Please pair your smartphone with the PINPad.