TD Mobile POS, Руководство пользователя

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TD MOBILE POS MERCHANT GUIDE
Troubleshooting
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“I” Error Codes Action Required
Internal Error
Call Help Desk
AAAAAAAAAAAAA
NNNNNNNNNNNNN
CCCCCCCCCCCCC
The system has encountered a serious
error.
AA…… stands for component name
NN…… stands for app information
CC……. stands for error code
Call the TD Merchant Services Help Desk at
1-877-375-7331 .
Invalid Date
You have entered an invalid date in
the
Service
menu.
Please enter a correct date.
Invalid Expiry Date
The customer’s card has expired.
Please have the customer provide a valid card or different for of payment.
Invalid Password
The password entered is incorrect.
Please re-enter and try again.
If the problem persists, call the TD Merchant Services Help Desk at
1-877-375-7331
.
Invalid Time
You have entered an invalid time in
the
Service menu.
Please enter a correct time.
“M” Error Codes Action Required
Merchant Setup Incomplete
Occurs when attempting a financial
transaction when the Host 1
Parameters have not been successfully
downloaded.
Please perform a Host 1 Parameters download.
Must Close Business Day
A Host 1 download cannot be
performed if there are outstanding
transactions.
Please perform an end of day/business day close.
“N” Error Codes Action Required
No Match
An Interac card was used and the
account type selected (
CHQ or SAV )
does not match what exists on the
account.
Please retry the transaction with the correct account type or another form of
payment.
No Response From host
The PINPad has timed out while trying
to contact the host.
Please resubmit the transaction.