TallyGenicom 2365, Руководство по обслуживанию

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Troubleshooting Testmodes and Troubleshooting
4-10
Paper does not move to
cut or tear position
„ It is only possible and significant to cut/tear off fan-
fold paper.
„ Check the affected Setup (Auto Tear) in the
printer’s menue.
The printed image is too
light or not all dots are
printed.
„ The printhead distance is too large. Decrease print-
head distance (AGA: go to minus direction)
„ Check/adjust AGA option (to adjust AGA switch
printer on without paper loaded).
„ The ribbon cassette is worn out. Use a very new
ribbon (lifetime > 15 mio characters draft).
„ The ribbon cassette is not locked into position prop-
erly. Install ribbon correctly.
„ Printhead is worn out (please see the specification
for your printhead).
„ The printhead is damaged.
The printed image is too
dark or smudged
„ The printhead distance is too small. Increase print-
head distance (AGA: go to plus direction).
„ Check/adjust AGA option.
„ Install ribbon correctly (correct fitting).
„ Check the thickness of the used paper (inhomoge-
neous?).
„ Use built in characters rather than TrueType.
„ Decrease resolution (eg. 180x180 dpi).
The printhead stops dur-
ing the printout acciden-
tally.
„ The printhead distance is too small. Increase print-
head distance.
„ Check/adjust AGA option (s.a.).
„ The printhead is blocked possibly by another
object.
„ The ribbon cassette is not locked into position cor-
rectly. Install ribbon correctly.
„ Ribbon is damaged so that printhead needles hook
into.
„ CR-motor is defective or fails sporadically.
„ Use the newest firmware level.
Prints undefined charac-
ters
„ Check if the interface plug is correctly fitted to the
computer and to the printer.
„ Check that the proper emulation and the right
country is set in the setup menu.
„ Check the interface parameters.
„ Check wether an external box is used.
Only the lower half of the
characters fit on paper if
printing on the very first
printable line (TOF)
„ Check the setting “Phys.adjustment” within test-
mode.
„ Check the setting “Form Adjust” (= Vertical Align-
ment)
Problem Possible causes