TallyGenicom 2365, Руководство по обслуживанию

Страница: 66 / 184

Troubleshooting Testmodes and Troubleshooting
4-4
4.2
Troubleshooting
Many errors and problems that occur during printer operation have a simple cause
and can be easily solved. So if you have a few problems with your printer, you do not
need to phone the manufacturer right away. The following chapter will help you to
differentiate between real printer defects and simple operating errors.
4.2.1
Error Messages in the
LCD Display
The table on the following page lists all errors reported by the printer via the LCD
display.
Error message Cause Removing the error
AED Error Only if an automatic
cutting device is
installed.
No standard paper,
transport holes are
not like standard.
Paper moved too far
to the right.
Paper width sensor
defect.
„ Remove all paper from the printer,
align paper correctly on the left side.
„ Use different paper.
„ Load paper to a different Top of Form
(TOF).
„ Disable the AED sensor.
Buffer Overflow Received data which
have not yet been
printed is overwrit-
ten from new data. Check:
„ If the correct replay signal
(e.g. X-ON/X-OFF) is set in the menu.
„ The interface cable.
„ The handshake (DTR / Ready / Buffer
Mode / Block Mode).
„ Is DTR=Ready switched on?
Buffer Overrun Format of serial
transmission is not
correct. Check format e.g. 7/8 Bit, 1/2 Stop bit.
Check Ribbon Ribbon drive:
No Ribbon or
carriage moves too
tight A sensor checks during power on if a rib-
bon exists, and during printing perma-
nently the motion of the ribbon.
If no ribbon is detected (which is also the
case when you use obsolete ribbons) or
the ribbon is jamming, a message
"Check Ribbon" will be displayed and the
printer goes offline. It can be set to
online again by pressing the "Online"
key, and will then print one line before
the next "Check Ribbon" message
appears.
„ Substitute ribbon.
Make sure to use the correct ribbon
(ID: 62471)
Cover Open Upper cover is open. Close upper cover.
Hall sensor defective or cables at inter-
connection board disconnected