U S I N G T A L K S W I T C H
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When the dialed local extension is busy, the caller hears ringing or music
depending on the settings.
If the phone supports call waiting caller ID (type II signaling), you hear a
beep followed by a short blip. Depending on your phone, you may hear
something similar to a modem noise. This is normal. During this
notification, the caller ID information is displayed on the phone. The caller
does not hear the beep. The phone mutes the other side.
If the phone does not support call waiting and caller ID, you hear a beep.
When the call waiting notification beep is heard, the person at the
extension can dial
Flash
7
to put the current caller on hold and answer the
new caller. He or she has the option to dial
Flash
5
. This terminates the
current call and connects to the new call. If the person at the extension
does not want to take the new call, they can ignore the call waiting beeps
and TalkSwitch directs the caller to the next level of the call cascade for
that extension (i.e. send the caller to the associated voice mailbox).
3.2.9 Conference calling
You can set up conference calling between 3 local TalkSwitch extensions,
two local extensions and one outside caller or two outside callers and one
local extension.
3.2.9.1 Two local TalkSwitch extensions and one outside caller
You do not require access to the telephone company’s 3-way calling/
conference service to use the TalkSwitch conference calling capabilities.
1. Establish a call with an outside party.
2. Press
Flash
to place the outside caller on hold. Dial the number of the
local extension you wish to conference with.
3. When the extension is picked up, press
Flash
6
to establish the
3-way call.
3.2.9.2 Two outside callers and one local extension
There are two different methods for this type of conference call. The first
method is similar to the one above, using only TalkSwitch for the conference
function.
1. Establish a call with an outside party.
