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T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
6. In the
Set Ring Group
window, choose the local extensions you want to
ring in unison.
7. Select a
Ring pattern:
from the drop-down list
to identify the incoming
call before you pick up the phone.
8. Save settings to TalkSwitch.
Figure 60: Ring groups
Different uses for extension ring groups
You can send calls to specific groups of employees.
Example:
If you have a company with several departments, you can
configure extension ring group 300 for the sales department to ring
extensions 111, 112, 113, and 114. Ring group 301 might be for technical
support, ringing extensions 115 and 116.
Identify types of calls by different ring patterns
Example:
You are the president of a company and you don‘t want to handle
calls from the general public, yet you want to be alerted when important
colleagues try to contact you. Your regular local extension may be 111 for
most people, but you can configure an extension ring group 305 to ring your
extension with a different ring pattern. You tell your colleagues to choose
extension 305 at the auto attendant or ask to be transferred to extension
305 when speaking to someone in the office. You can tell by the ring
pattern if the call is to 305 or 111.
