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T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
I’m unable to place intercom calls from a local extension.
•
If the local extension has been set up for
Direct Line Access
to your
telephone lines, you need to press
Flash
on an analog phone, or
on a IP phone, before intercom calling.
6.1.2.4 Answering and fax machines
The answering machine and/or fax machine picks up calls before they
can be answered by telephone extensions.
•
Check your settings under
Call Handling -> Telephone Lines
in the
configuration software. Your fax machine and/or answering machine
extension may be set to answer calls at the same time as your telephone
extensions. To fix this problem, remove the fax or answering machine
extension from the list of extensions to ring on an incoming call.
Incoming faxes are not automatically detected and routed to the
fax machine.
•
ensure that you selected the correct extension for the field labeled
if a
fax call is detected
, under
Call Handling -> Auto Attendant
in the
configuration software.
•
Not all fax machines emit a CNG tone that TalkSwitch can detect and
route. Therefore, you may consider incorporating an additional method of
fax routing. This could include the use of a dedicated fax line or a
distinctive ring number.
•
Many fax machines/modems will time-out or disconnect after 25 seconds
on average if they have not connected with another fax machine/modem.
If you clicked the checkbox next to
After the Auto Attendant has finished
playing and no selection has been made within
, under
Call Handling ->
Auto Attendant
, the fax call may time-out before it reaches your fax
extension. If you have a long auto attendant message, you may want to
shorten it or use another fax routing option.
•
The level of the auto attendant is too loud and is overpowering the CNG
tone, affecting the detection. Try lowering the volume level of the
auto attendant.
6.1.2.5 Other possible local extension problems
I am unable to access TalkSwitch lines with a local extension.
•
Check your
Direct Line Access
settings under
System Information ->
Local Extension
in the configuration software. If a local extension has
not been given
Direct Line Access
to your telephone lines, you must dial
9
or
81
-
88
to access a line.
•
Check if
Activate Automatic Route Selection
is enabled under
System
Information-> Auto Route Selection.
ARS can re-direct or block calls
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