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Stratasys Document Number 206465-0001

Troubleshooting and Maintenance

51

4. Determine if there is a model material extrusion problem by pressing 

Forward 

(command will be avail-

able after Head reaches operating temperature). Watch the model tip (right tip) for several seconds, 
looking for extrusion (material purge).

Note:

If it was previously at a cool temperature, the tip may not 
immediately extrude material. After the tip reaches operating 
temperature you may need to wait up to 30 seconds before 
extrusion will begin.

5. Press 

Stop

 to stop the extrusion.

6. If material steadily flowed from the model tip, the model tip is not experiencing loss of extrusion. 

7. Test the support material tip by choosing: 

Select Drive - 

the display will read: 

8. Determine if there is a support material extrusion problem by pressing 

Forward

. Watch the support tip 

(left tip) for several seconds, looking for extrusion (material purge).

9. Press 

Stop

 to stop the extrusion.

10. If material steadily flowed from the support tip, the support tip is not experiencing loss of extrusion.

11. Return the printer to the Maintenance state - Press 

Done, 

then press

 Yes 

when the printer displays

 Is 

Material Loaded?

 

Note:

If material did not extrude from either tip follow the procedure in 
the following section, 

“Recovering From Loss of Extrusion” on 

page 53

.

Clogged Extrusion Tip

Occasionally, an extrusion tip may clog with material. This is often accompanied by a Loss of Extrusion 
(LOE). A clogged Tip will prohibit material load.

Clearing a clogged extrusion tip:

Note:

It is recommended that you read and understand this entire 
procedure before performing any of the work.

This procedure assumes that material is loaded to the extrusion 
tip. If material has not been loaded, see 

“Adding material carriers 

to the material bay:” on page 31.

 

1.  From the display panel press 

Maintenance

.

2. Press 

Machine

.

3. Press 

Head

.

4. Remove the Head Cover and the Air Plenum. Move the material idler wheel out of the way on the side 

that is clogged. Use a 7/64 and 1/8 T-Handle as illustrated in 

Figure 32 

(model side shown).

Содержание 180-00108 uPrint

Страница 1: ...User Guide ...

Страница 2: ...restricted by an agreement with Stratasys per software copyright No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Stratasys Inc Printed in the USA Trademark Credits Copyright 2008 Stratasys Inc All rights reserved Stratasys Dimension and CatalystEX are registered trademarks of Stratasys Inc uPrint is a trademark of Stra...

Страница 3: ...lity that the devices mentioned above comply with the following EU Directives Electromagnetic Compatibility 89 336 EEC EMC Machine 98 37 EC Low Voltage 73 23 EEC amended by 93 68 EEC Common Technical Specification EN55022 1998 EN6100 3 2 2003 Used for demonstration of EN55024 1998 EN6100 3 3 1995 Compliance EN60950 1 2006 Date of Validity September 8 2008 Design and Technical Construction Stratasy...

Страница 4: ...te maintenance unauthorized modifications unauthorized repair misuse abuse exposure to moisture flooding fire electrical problems associated with incoming power or other acts which are not the fault of Stratasys Inc b Stratasys Customer Service Department was not notified of the defect or malfunction of the uPrint system prior to expiration of the one year warranty period c Parts or consumables we...

Страница 5: ...Bay and Printer 19 Inserting a modeling base 21 Inserting a modeling base 21 Connecting the printer and material bay s 22 Power Cable 23 Connecting the power cable 23 Network Crossover Connections 23 Connecting the network cable 23 Connecting the crossover cable 23 Powering ON 24 Powering ON the printer 24 Initial Language Setup 24 Setting your default language 24 Software 25 Installing CatalystEX...

Страница 6: ...om a remote location 38 Starting a build from the display panel 38 The display panel during build 38 Chamber Lights 39 To set the chamber lights to always on 39 Pausing a build 39 Resuming a build that has been paused 39 Canceling a build 39 Cancel a build 39 Removing a completed part 40 Remove a completed part from the printer 40 Remove a part from the modeling base 40 Removing support material 4...

Страница 7: ...sion 50 Clogged Extrusion Tip 51 Clearing a clogged extrusion tip 51 Recovering From Loss of Extrusion 53 Cycling Power 55 To cycle power to the printer 55 Tip Wipe Assembly 56 Replacing the tip wipe assembly 56 Tip Shield Replacement 57 Extrusion Tip Replacement and Calibration 59 Removing Tips 59 Installing Tips 60 Tip Calibration 62 Remove Debris Buildup 63 Vacuum Build Chamber 63 Clean Door 63...

Страница 8: ...nter before The system models with ABSplus so modeled parts are strong and durable ABSplus also ensures you will be able to drill tap sand and paint your creations With Soluble Support Technology SST your completed parts are quickly available for review and test uPrint is an innovative combination of proprietary hardware software and material technology Welcome to the new Dimension of 3D modeling ...

Страница 9: ...n and setup Topics include Unpacking Connecting power Installing software Connecting to a computer network Generally topics in setup are only accomplished during installation or relocation of the printer Operation Further develops your understanding of the printer by explaining The User Interface Adding and removing material Building parts Removing completed parts and support material The tasks pr...

Страница 10: ... Support Guides you through getting technical support and or service for your uPrint 3D Printer as well as consumable products and ordering information Recycling This section will explain which materials for the uPrint system and packaging are recyclable ...

Страница 11: ...eady to use immediately after completion Figure 1 Front and left side view of printer 1 Extrusion Head 9 Optional Material Bay Model Side 2 Extrusion Tips 10 Optional Material Bay Support Side 3 Guide Rods 11 Material Bay Support Side 4 Lead Screw 12 Door Interlock System 5 Modeling Base 13 Purge Bucket 6 Z Platform 14 Tip Wipe Assembly 7 Modeling Base Retainers 2 15 Display Panel 8 Material Bay M...

Страница 12: ... to build continuously for about 48 hours without reloading You can add an optional material bay that will automatically load more material as a carrier runs out 1 Optional Material Bay 9 Support Material Tube 2 Optional Model Material Tube 10 UPS Connection 3 Material Bay 11 Material Bay Cable Connector 4 Model Material Tube 12 RJ 45 Network Connector 5 Circuit Breaker 13 Diagnostics Cable Connec...

Страница 13: ... CatalystEX Online Help Simple operating instructions for CatalystEX are available through CatalystEX Dynamic Help which is included with CatalystEX and displayed in the Dynamic Help window You can also see CatalystEX Help from the menu bar Help Contents World Wide Web Additional information is available at http www uPrintDimension com ...

Страница 14: ...epth 660mm 26 inches Material Bay Weight 17 Kg 37 lbs Ventilation Requirements 115 mm 4 5 in minimum space behind unit for air circulation 153 mm 6 in minimum space around the printer for air circulation Installation Location Stable flat surface capable of holding 100Kg 220 lbs Facility Requirements Dedicated outlet voltage requirements Nominal 90 132 VAC 47 63 Hz 12 Amp minimum 20 Amp recommended...

Страница 15: ...tially hazardous situation which if not avoided could result in serious injury Hot Surface The hot surface sign indicates the presence of devices with high temperatures Always use extra care and wear safety gloves when working around heated components Gloves When performing some maintenance procedures the machine may be hot and gloves will be required to avoid burns Safety Glasses Wear safety glas...

Страница 16: ...ully cut the top of the box open and remove the contents 2 Remove the welcome kit box and open 3 Remove the model and support material spools 4 Remove the material guide tubes 5 Remove the box of substrates Figure 3 Startup Kit Figure 4 Welcome Kit Contents A B C A B C See Figure 4 ...

Страница 17: ...01 Setup 17 Unpacking the Material Bay 1 Carefully cut the top of the box open and lay it on its side 2 Remove the material bay cable 3 Remove the material bay 4 Remove the model and support carriers Figure 5 Material Bay A B C A B C M S ...

Страница 18: ...ontain the box 4 Unfold the top of the box and remove the straps 5 Remove the handles pulling the tabs outward 6 Raise the outer box up and off of the inner box 7 Fold down the sides of the inner box to reveal the printer 8 Remove the foam from the top of the printer 9 Cut the top of the blue plastic bag the printer is enclosed in 10 Lower the plastic bag the printer should now be visible Figure 6...

Страница 19: ...s See Figure 7 These must be seated properly for mechanical stability 3 Align the 4 feet and 2 two pins on the bottom of the printer with the holes on top of the Material Bay and set in place See Figure 7 Figure 7 System Stacked Shown with optional Material Bay 4 Open the printer door and remove the substrate and VCI emitter and discard See Figure 8 5 Remove the shipping foam from the Z stage guid...

Страница 20: ... Lead Screw and Guide Rods are lubricated with a thin coat of Krytox grease Krytox grease can cause skin irritation Be careful not to get the grease on your hands or clothing Remove belt retaining clips and recycle Remove modeling base with VCI emitter and discard Remove shipping foam from Z stage guide rods and recycle ...

Страница 21: ...nstallation 2 Set the modeling base on the Z platform aligning the tabs on the modeling base with the slots on the metal tray See Figure 9 Figure 9 Z Platform Slots 3 Slide the modeling base down and toward the back of the unit until its front edge with the handle is flush with the front edge of the tray See Figure 10 Figure 10 Slide modeling base in place 4 Secure the modeling base with the two r...

Страница 22: ...2 Material Tube connections 2 Connect the material bay communication cable s from the material bay s to the printer Do NOT con nect the material bay communication cable s while the printer is powered on See Figure 13 Figure 13 Material Bay Communication Cable Note If you are using the optional second material bay the longer material tubes are for the lower material bay and the shorter material tub...

Страница 23: ...n Network Crossover Connections Connecting the network cable 1 Connect the network cable blue to the network connection at the back of the printer 2 Connect the network cable to the dedicated outlet or network hub If not using a network and connecting directly to a PC you will need to use a crossover cable Connecting the crossover cable 1 Connect the crossover cable orange to the network connectio...

Страница 24: ...circuit breaker to the ON position 2 Turn the power switch to the ON position Note After powering the printer ON it may take up to 5 minutes for the software to boot up completely Initial Language Setup Upon first start up of the uPrint 3D printer you will need to set your default language Setting your default language 1 From the display panel press Maintenance 2 Press Setup 3 Press Select Languag...

Страница 25: ... up kit If the build numbers do not match see System Software on page 29 Networking Your Printer There are two methods of connecting your printer to your computer over a network and a direct connection to your PC This section describes how to set up communication over a network For instructions on setting up a direct PC connection see Connecting Directly To Your PC if no network is available on pa...

Страница 26: ...atic IP Address UDN 5 Press Static IP to display current settings For example IP Address 192 000 000 001 NM Address 255 255 000 000 GW Address 198 000 000 001 Note These values are the factory defaults and must be changed for your network If these values are not changed the printer will continue to restart itself until they are changed 6 Look for the cursor beneath the first digit of the IP Addres...

Страница 27: ... to your PC without the use of a network This is most easily accomplished with the printer in Dynamic Network mode as received from the factory Connecting directly to the PC with a crossover cable 1 Connect a crossover cable from your printer directly in to the network port on your PC A crossover cable orange is included with the Startup Kit 2 Make sure the printer is ON and determine the Unique D...

Страница 28: ...r Dynamic Networking To configure your PC for Dynamic Networking i From the Control Panel of your PC double click on Network and Internet Connections ii Double click on Network Connections then double click on Local Area Connection iii Scroll the Local Area Network Connection Properties window to find the Internet Protocol TCP IP selection Click on Internet Protocol TCP IP and then click on the Pr...

Страница 29: ...te 6 When the verification has completed the display will show Reboot to complete Select Yes The printer will now reboot and return to Idle Press the maintenance button and verify the updated version was installed correctly Installing a spool of material into the material carriers An instructional video can be viewed at http www uPrintDimension com Installing a spool of material into the carrier 1...

Страница 30: ...l spool in to model material carrier Figure 20 Place support material spool in to support material carrier 7 Place the model material guide into position see Figure 19 for model and Figure 20 for support Note Model and Support Carriers are different The material guide tubes install on the opposite side See Figure 19 and Figure 20 8 Close the carrier with the material guide in place Latch both buck...

Страница 31: ...d the display will show Loading Support Note It can take up to 5 minutes for the printer to load the material to the head 2 When the printer has finished loading support material to the head press Done the display will show Wait for Part or Ready to Build if a part is in the queue and will also show the amount of material remaining in the model and support carriers Adding material carriers to the ...

Страница 32: ... repeat for the inactive support material bay An asterisk will be placed next to the model and support material bays that are active Note It can take up to 5 minutes for the printer to load the material to the head 5 When the material has been loaded to the head and the secondary material bays have been prepared press Done the display will show Wait for Part or Ready to Build if a part is in the q...

Страница 33: ...uPrint display panel and keypad The uPrint display panel and keypad consist of a multiple line LCD display on top and four single line displays each with one button The top line in the large display always shows the printer status The display shows status information menu s and error codes Note Occasionally there will be an item blinking in the lower displays The blinking item is usually the next ...

Страница 34: ...can choose to Pause set the lights either ON or OFF view the print time or material remaining and set the printer to auto power down Material From this section you can load material unload material or replace material Standby From this section you can set the printer to Standby mode Maintenance From this section you can make changes to the System Setup or Machine Figure 23 Display panel hierarchy ...

Страница 35: ...d Queue Printer Services tab From this section you can check the printer history set the printer time set the printer password update printer software get printer info and export configuration files Figure 24 CatalystEX hierarchy Note For detailed information about the many file processing options available in CatalystEX refer to CatalystEX Dynamic Help For more information about STL files CMB fil...

Страница 36: ... scale to 2 0 you decide that a size of 3 X 3 X 3 would be preferred change the scale to 1 5 the scale relates to the original size of 2 0 NOT the resulting 4 0 from the first scale change 1 Click within the scale input box to type a scale of your choice Setting the orientation of your STL file The Orientation tab has an expanded model window It provides options for viewing a part measuring a part...

Страница 37: ...tly reduced Low Density Sparse The interior will be honeycombed or hatched This style allows for the shortest build times and lowest material usage but will decrease the strength of the part Selecting the support material fill for your part Support material is used to brace the model material during the build process It is removed when the part is complete Support fill options will effect the supp...

Страница 38: ...odel Base Installed 2 Press Yes Waiting for Part will now be on the display 3 From your CatalystEX workstation send a part to the printer The printer will automatically start to build the model See Setting up your STL file for printing on page 36 for detailed instructions Starting a build from the display panel 1 From your CatalystEX workstation send a part to the printer The display will show Rea...

Страница 39: ...pletes the current tool path before pausing Resuming a build that has been paused If you have pressed Pause and are ready to resume building the part press Resume and the printer will resume printing Canceling a build You can cancel a build at any time while the part is building Cancel a build 1 From the display panel press Pause 2 Once the printer stops building press Cancel Build 3 The display w...

Страница 40: ...ed and closed the door the display will show Part Removed ONLY after remov ing the part and replacing the modeling base from the display panel press Yes After you press Yes the display will show the status as Idle or Ready to Build for the next part in the queue Remove a part from the modeling base 1 After removing the modeling base from the printer firmly flex the modeling base back and forth wit...

Страница 41: ...ils regarding the removal of soluble support material A copy of the SST Process Guide can be found at http www uPrintDimension com Emptying the purge bucket Empty the purge bucket after each build This will ensure the purge bucket does not over fill which can cause part quality issues or damage to the printer 1 With a gloved hand lift up on the purge bucket and pull it off of the 2 mounts See Figu...

Страница 42: ...rt carriers Replacing material for dual material bays Removing material from the printer 1 From the display panel press Material The display will show Add Remove and S1 S2 remaining and M1 M2 remaining Asterisks will mark the currently active material bays the material bays that are currently loaded to the head 2 Press Unload 3 Press Unload both Unload Model or Unload Support depending on which yo...

Страница 43: ...l See Recycling on page 66 Installing a spool of material in to the carrier 1 See Installing a spool of material into the carrier on page 29 When the printer has finished loading material the display will show Idle or Ready to Build if a part is in the queue and will also show the amount of material remaining in both model and support carriers Storing material In the event you power down the print...

Страница 44: ... material guide 6 Place the material retaining clips on the spool before removing the spool from the carrier See Figure 29 A Push the material retaining clips over the material and clip on to the material spool B Push the material retaining clips down until they lock in place Figure 29 Installing material retaining clips 7 Remove the material spool from the material carrier See Figure 30 Material ...

Страница 45: ...ancelling auto power down 1 Turn the power switch back to the ON position Powering off To power off the printer turn the power switch to the OFF position See Powering ON the printer on page 24 for instructions You can do this at anytime without harming the printer No other steps are necessary If this is done while the printer is building a part the current part will not be completed Note System co...

Страница 46: ... you should inspect the tip shields for damage or material build up If there is material build up remove it as needed If the material will not break free or there is damage to the tip shield replace the tip shield 500 Hour maintenance Replace the tip wipe assembly At 500 hours it will be necessary to replace the tip wipe assembly To replace the tip wipe assembly See Replacing the tip wipe assembly...

Страница 47: ...t Make sure that the flicker and brush are set to the proper height See Replacing the tip wipe assembly on page 56 Check condition of Flicker and Brush Replace if worn See Replacing the tip wipe assembly on page 56 No text displayed on Display Panel Cycle power see Cycling Power on page 55 Cannot communicate with system through network Make sure network cables are connected at the printer at the P...

Страница 48: ...emove carrier Remove carrier and verify it is not empty Replace material spool Material Error Filament broken Remove carrier Clear filament path Remove the carrier and verify material is coming out of the material guide Verify material pulls freely from the carrier Verify the material tubes are free of material Material Error Carrier invalid Remove carrier Clear filament path Remove carrier and cl...

Страница 49: ...eboot and try to return to normal operation If pressing Continue does not recover the printer power should be cycled see Cycling Power on page 55 wait 60 seconds before switching power on again In most cases you will be able to continue operation However if the printer continues to shut down and display the same error contact technical support Load Error Purge failed Remove carrier Clear filament ...

Страница 50: ...rusion This will be evident by observing one of the following Seeing the head moving with no material coming out of either extrusion tip The height of the model and support materials are not equal Sagging structures due to lack of support materials Diagnose loss of extrusion 1 From the display panel press Cancel and remove any parts from the printer 2 Insert a new modeling base 3 From Idle press M...

Страница 51: ...top the extrusion 10 If material steadily flowed from the support tip the support tip is not experiencing loss of extrusion 11 Return the printer to the Maintenance state Press Done then press Yes when the printer displays Is Material Loaded Note If material did not extrude from either tip follow the procedure in the following section Recovering From Loss of Extrusion on page 53 Clogged Extrusion ...

Страница 52: ...der to reach the pinch point 7 Move the toggle bar to activate the clogged side This will make the drive wheel control options active for the clogged side Note Push the toggle bar to the left to activate the support side push the toggle bar to the right to activate the model side 8 Press Forward on the interface panel The drive wheel will turn but material will not feed because the idler wheel is ...

Страница 53: ... of the non clogged side Temporarily having the blower off can occasionally cause the non clogged side to clog 15 Press Stop on the interface panel 16 Install plastic head cover 17 Exit Maintenance mode Recovering From Loss of Extrusion Note It is recommended that you read and understand this entire procedure before performing any of the work 1 Enter Head Maintenance mode A From Idle press Mainten...

Страница 54: ... the moved wheel and restore it to its normal position before moving the other idler wheel Having both wheels out of position simultaneously could stretch the spring i Using a 7 64 T handled hex driver from Start Up Kit to leverage against the lower idler wheel shaft push the idler assembly away from the Material drive gear by pushing against the spring tension See Figure 31 Note When moving the i...

Страница 55: ... the material line from the cartridge close to the drive wheel 8 Make sure that all loose material is removed from the affected extrusion inlet area 9 Check for loose material in the other extrusion inlet area Clean the area as necessary Cycling Power To cycle power to the printer 1 Turn the power switch to the OFF position The display will show Shutting Down 2 After the printer has cooled down en...

Страница 56: ...he printer See Powering off on page 45 2 Move the Toggle Head to the right of the printer to gain access to the tip wipe assembly Figure 33 Move the Toggle Head to the right 3 Remove the tip wipe assembly by lifting the assembly up and out of the printer Discard this tip wipe assembly Figure 34 Replacing the tip wipe assembly 4 Place the new tip wipe assembly over the two mounting posts making sur...

Страница 57: ...Tip Shield Damage 1 Enter Head Maintenance A From the display panel press Maintenance B Press Machine C Press Head The head will come to rest in the center of the chamber and the Z Platform will change position 2 Position the blade of the small screwdriver between the Tip Shield and Tip Plate 3 Use the blade of the small screwdriver to separate the Tip Shield from the Tip Plate See Figure 36 WARNI...

Страница 58: ...supplied with the Start Up Kit to remove any debris See Figure 37 Figure 37 Clean tips with wire brush 5 Install a new Tip Shield by pushing it by hand over the exposed tip keeping the slotted end towards the back of the tip 6 Exit Maintenance Insert small standard screwdriver to pry tip shields from tips Clean the tips using a wire brush ...

Страница 59: ...ion tips 2 From the display panel press Maintenance 3 Press Machine 4 Press Tip 5 The printer will display Load Model Unloading 6 After the temperature has stabilized the printer will display Tip Maintenance Replace Tips You can now open the printer door and replace the tips or you can Cancel the tip replacement procedure 7 Remove plastic head cover by squeezing raised pads on sides of cover Figur...

Страница 60: ...ure 40 Remove the tips D Repeat for second tip if necessary Installing Tips 1 For uPrint 3D Printer you must identify the correct replacement tip You must make sure a SUPPORT tip is used on the LEFT side of the head assembly A MODEL tip must be used on the RIGHT side of the head assembly See Figure 41 The Model tip comes in a red capped container The Support tip comes in a black capped container L...

Страница 61: ... then lift up to install the tip 6 Push the tip toward the back of the printer once it is all the way up against the heater block 7 Verify the tip is fully inserted into the heater block and that the stainless steel shield is aligned See Figure 42 8 Use 7 64 T Handle Allen wrench to firmly tighten the heater block clamp screws Note Make sure the tip remains all the way up against the heater block ...

Страница 62: ...age 31 C After material Loading is complete the printer will display Tip Calibration Install Modeling Base And Build Calibration Part Note Make sure a NEW modeling base is installed before starting calibration Calibration results will be incorrect if a NEW modeling base is not used Tip Calibration Tip Replacement requires that Tip Calibration be performed 1 Select Start Part flashing the printer w...

Страница 63: ... and Y offsets The printer will return to Maintenance Run the XY calibration a second time to be sure the values changed the offset properly Figure 43 Example XY Tip Offset Part This example requires an adjustment of X 2 mils Y 4 mils Remove Debris Buildup Remove all material buildup on the Z Platform and around the lead screw Failure to do so could cause the base to not be level or the Z Platform...

Страница 64: ...bottom of the light bar 3 Disconnect the light bar from the wiring harness by squeezing the wiring harness clip while pulling down 4 Remove the light bar by removing the 3 attachment screws top middle bottom use the 7 64 T han dle wrench supplied in the Startup Kit 5 Install a replacement light bar with the 3 attachment screws do not overtighten the screws 6 Re attach the wiring harness lead ...

Страница 65: ...al support for your SST tank Part finishing information When contacting technical support please provide the following By phone System Model System Serial Number System Software Build number Detailed description of the problem you are experiencing Please try to be near the printer for troubleshooting if possible By email System Model System Serial Number Your Name Your telephone number Detailed de...

Страница 66: ...erials Recycling Code Model material guide red both halves ABS Material retaining clip yellow ABS Support material guide black both halves ACETAL Material Carrier clear top black bottom and bottom cover Latches hinge pin and electronics not included PC Material Spool lid gray PS HI EEproms Electronics All cardboard can be recycled per your local recycling guidelines ...

Страница 67: ...ial guides 2 With a small standard screwdriver pry the two material guide halves apart See Figure 44 and Figure 45 Figure 44 Pry the model material guide apart Figure 45 Pry the support material guide apart 3 Recycle the EEPROM per your local electronics recycling guidelines 4 Recycle the material guides per your local guidelines See Table 1 on page 66 Pry apart with a small standard screwdriver P...

Страница 68: ...Stratasys Document Number 206465 0001 Recycling 68 7665 Commerce Way Eden Prairie MN 55344 2080 USA http www uPrintDimension com ...

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