
Returning Your Meter
The Spirax Sarco Applications Group (phone 800-356-9362, fax 303-
682-7069) can help you through the process of returning a meter for
service.
If it becomes necessary to return a Spirax Sarco flowmeter for service or
recalibration, please follow these steps:
1.
Please have your meter’s serial number(s) ready so that we can find
the records for your meter(s) quickly.
2. Read the Spirax Sarco RMA Request Form carefully for detailed
instructions on the RMA process.
3. Fill out the Spirax Sarco RMA Customer Information Form.
4.
Obtain a Return Material Authorization (RMA) Number from the
Spirax Sarco Applications Group.
5.
Unless specifically instructed to do otherwise, the entire flowmeter
must be returned, including all electronics. (For remote units or flow
bodies, ALL serial numbers must match their corresponding meters.)
6. Clean and decontaminate all wetted parts before returning to Spirax
Sarco.
What to expect while your meter is being serviced
Depending on the type of meter, there are varying turnover times for
servicing a meter. The average time needed to service the meter is 10 -
14 days (not including shipping or peak production times).
If you have already shipped your meter to Spirax Sarco for servicing
and would like to check the status of your meter, please contact the
Applications Department.
Rush recalibration service is available for a fee. Restrictions apply.
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Disclaimer
Section 1
Appendices: Returning Your Meter
What to Expect
During Servicing
Returning Your
Meter