Steps for reporting the fault and support for further troubleshooting:
● Automatically created fault report
The diagnostics tool automatically creates a fault report with technical information about
the crash, such as the process image. This fault report is stored in the following directory
(in compressed form as one or more ZIP files):
<ProgramFiles>\Siemens\Step7\u7umc\data\AdvancedDiagnostics\
● Creating an error message
The error message must include a brief description of the operator action prior to the
occurrence of the problem, the software version used, and, if necessary, the configuration
(installed Siemens products, hardware installation, etc.).
After restarting SCOUT, you can see the installed versions in the "Help" menu at "Info" or
by using the "System info ..." button, and you can copy and paste them into the document
for fault description purposes, or to a separate text file.
● The ZIP files with the fault report must now be sent as an attachment to the Siemens Hotline
http://support.automation.siemens.com together with the error message.
Siemens SIMOTION Diagnostics
SIMOTION SCOUT
204
Configuration Manual, 11/2016
Содержание SIMOTION SCOUT
Страница 12: ...Preface 1 4 Hotline and Internet addresses SIMOTION SCOUT 12 Configuration Manual 11 2016 ...
Страница 32: ...Installation 4 4 Licenses SIMOTION SCOUT 32 Configuration Manual 11 2016 ...
Страница 64: ...User interface 5 11 Adding add ons to the workbench SIMOTION SCOUT 64 Configuration Manual 11 2016 ...
Страница 146: ...Configuring parameterizing 6 14 Writing the boot sector SIMOTION SCOUT 146 Configuration Manual 11 2016 ...
Страница 224: ...Product combinations 13 9 DCC programming system SIMOTION SCOUT 224 Configuration Manual 11 2016 ...
Страница 244: ...Index SIMOTION SCOUT 244 Configuration Manual 11 2016 ...